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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
An orange kitten and a light-colored puppy sleep closely snuggled together on a soft white surface, both with their eyes closed and looking peaceful.
Marketing vs. IT Was Never the Problem — Structure Was
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News
Two Kustomer team members collaborate at a laptop during an event, seated at a booth with a banner reading “Empower CX Teams. Wow Customers. Amplified by AI,” surrounded by branded materials and conference items.
Kustomer Adds Automation, Observability Assistants to CX Platform
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Editorial
A line of light wooden figures stands on each side of a gap, connected by a red wooden bridge with a single red figure in the center, symbolizing a leader closing organizational or communication gaps.
The VoC Confidence Gap Is Here — and Surveys Won’t Save You
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Two bison face each other head-to-head in a display of strength, pressing their foreheads together on a dirt clearing with a wooded background.
Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026
A long, winding rural road stretches through dense green forest toward a tall, rugged mountain covered in lush vegetation under a cloudy sky.
Why 2026 CX Will Look Nothing Like Today
A large, brightly lit red and green Gundam-style robot statue displayed inside a shopping mall or entertainment complex. The life-size mecha figure stands on a platform surrounded by railings, with shops and signage visible in the background.
Cyber Week 2025: The Rise of Agentic Commerce and the Surgical Shopper
Two Gradial team members wearing branded baseball jerseys and caps stand at the company booth at Sitecore Symposium 2025 in Orlando, Florida. One smiles behind the counter while the other holds up a Gradial tote bag. The booth backdrop displays the Gradial logo and the tagline “Remove the friction, launch more campaigns.”
Gradial Raises $35M Series B to Scale Agentic Marketing Automation
A winding gravel path curves through a dense forest filled with bright autumn foliage in shades of orange, gold, and red. Fallen leaves blanket the ground as sunlight filters softly through the trees.
Which AI Path Will You Take as a Marketer?
CMSWireTV graphic titled “Biggest Moments of 2025,” featuring headshots of Season 2 guests: Sarah Kimmel of CMSWire, Daniel Thrall of Intuit, Jeff Harling of Zoom, and Uman Chan of The Vitamin Shoppe. Center panel displays “CMSWireTV: The Digital Experience — Season 2, Episode 11” with a play button.
The Digital Experience Show's Biggest Moments of 2025
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Articles Tagged "Mobile World Congress"

Feature
Article
Digital Experience
Mobile World Congress 2025: AI, 6G and the Future of Connected Customer Experiences
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Digital Experience
Mobile World Congress 2024: Unveiling Innovations and Insights
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Digital Experience
Mobile World Congress: Highlights and Takeaways
News
Article
Digital Experience
Mobile World Congress 2023 Kicks off With Keynotes, Kinetic Sculptures and APIs
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Digital Experience
6 Takeaways From Mobile World Congress Barcelona 2022
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Article
Digital Experience
What To Expect at Mobile World Congress Barcelona 2022
Editorial
Article
Digital Experience
What to Expect at Mobile World Congress 2020
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Digital Experience
Content Has Never Been More Important, Mobile World Congress Panelists Say
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Mobile Enterprise
SAP Courts Apple, SAP Cloud Platform Developers at Mobile World Congress
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Big Data
Big Data (Actually) Bites: Trust, Cannibals, Serving Man #MWLMWC14
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Customer Experience
Samsung Launches the Galaxy Note 8.0 Ahead of Mobile World Congress
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Mobile
A Pretty New Version of Skype Comes to Windows Phone #mwc
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Mobile
Facebook Pushes for Mobile Browser Standards
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Mobile
Microsoft Windows Phone 7 'Tango' China Release Doesn't Include Twitter, Facebook
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Enterprise 2.0
Mobile Enterprise: E-Payment, Mobile Malware, ePrint
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
The Psychological Shortcut That Makes Email Marketing Work BetterThe Digital Experience Show's Biggest Moments of 2025Inside CX Now: How Kustomer’s AI-Native Breakthrough Highlights Enterprise Readiness15 Marketing Certifications That Can Help You Earn a Better SalaryWhy as a VP of Marketing I'm All in on Artificial IntelligenceTypes of Social Media Influencers: Mega, Macro, Micro and Nano
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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