Articles Tagged "News"

Zendesk Expands AI Capabilities for Service Teams

Qualtrics to Buy Press Ganey Forsta for $6.75 Billion

Foundever Appoints Chris Halbard as CEO in Leadership Shift

Qlik Launches No-Code Predictive Analytics for Business Users

ServiceNow Launches AI Experience to Unify Enterprise Workflows

Quant Launches Agentic AI to Fix Broken Customer Service Loops

Alchemer Acquires Chatmeter to Unify Customer Feedback

Medallia and Adobe Expand Partnership With AI Agent Integration

Google Pushes Standards for Agentic AI Commerce With AP2

Pantheon Launches Google Docs Content Publisher Tool

ASAPP Enhances GenerativeAgent Platform for Contact Centers

Contentstack Agent OS: AI-Powered CMS for Context-Driven Digital Experiences

Optimizely Enhances Opal With AI Agent Orchestration Tools

Genesys Turns Up the Volume on Agentic AI in Music City

RingCentral Acquires CommunityWFM for AI Workforce Management

HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025

LivePerson & AWS Integrate Contact Center Solutions for CX

Thoma Bravo to Acquire Call Center Provider Verint Systems for $2 Billion

Salesforce to Acquire Regrello for AI Workflow Automation

Zoom Extends AI Virtual Agent to Phone Service & Adds Content Hub

Crownpeak Launches FirstSpirit Quality Management Tools for Drupal & WordPress

8x8 Launches AI-Powered Campaign Featuring Contact Center and CX Leaders

Kustomer Secures $30M to Advance AI-Native CX Platform

NiCE and RingCentral Extend AI Partnership to Unite CX and EX

Genesys Secures $1.5B Investment From Salesforce & ServiceNow

Contentsquare to Acquire Loris AI for Conversation Analytics

Optimizely Launches GEO-Ready CMS for AI Search Visibility