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Contact Center
Alchemer Acquires Chatmeter to Unify Customer Feedback
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Customer Experience
Medallia and Adobe Expand Partnership With AI Agent Integration
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Digital Experience
Google Pushes Standards for Agentic AI Commerce With AP2
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Digital Experience
Pantheon Launches Google Docs Content Publisher Tool
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Contact Center
ASAPP Enhances GenerativeAgent Platform for Contact Centers
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AI News
Contentstack Agent OS: AI-Powered CMS for Context-Driven Digital Experiences
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Digital Experience
Optimizely Enhances Opal With AI Agent Orchestration Tools
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Contact Center
Genesys Turns Up the Volume on Agentic AI in Music City
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Contact Center
RingCentral Acquires CommunityWFM for AI Workforce Management
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Digital Marketing
HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025
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Contact Center
LivePerson & AWS Integrate Contact Center Solutions for CX
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Contact Center
Thoma Bravo to Acquire Call Center Provider Verint Systems for $2 Billion
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Customer Experience
Salesforce to Acquire Regrello for AI Workflow Automation
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Contact Center
Zoom Extends AI Virtual Agent to Phone Service & Adds Content Hub
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Digital Experience
Crownpeak Launches FirstSpirit Quality Management Tools for Drupal & WordPress
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AI News
8x8 Launches AI-Powered Campaign Featuring Contact Center and CX Leaders
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Customer Experience
Kustomer Secures $30M to Advance AI-Native CX Platform
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Contact Center
NiCE and RingCentral Extend AI Partnership to Unite CX and EX
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Contact Center
Genesys Secures $1.5B Investment From Salesforce & ServiceNow
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Digital Experience
Contentsquare to Acquire Loris AI for Conversation Analytics
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Digital Experience
Optimizely Launches GEO-Ready CMS for AI Search Visibility
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Customer Experience
HubSpot Launches First CRM Connector for Anthropic's Claude
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AI News
Salesforce Launches Agentblazer Legend: New AI Certification for Enterprise Professionals in 2025
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Customer Experience
NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions
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Digital Experience
Figma Make AI Prototyping Tool Exits Beta for All Users
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Digital Experience
Webflow Launches Real-Time Collaboration for Web Teams
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Contact Center
ASAPP Enhances GenerativeAgent for Contact Center AI Safety