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AI News
PayPal & OpenAI Partner for ChatGPT Checkout Integration
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Customer Data Platforms
Tealium Adds AI Features for Real-Time Customer Engagement
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Customer Experience
Tech Giants Back Uniphore's $260M Series F for Enterprise AI Platform
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Contact Center
NiCE Launches AI Ops Center for Enterprise CX Reliability
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Contact Center
Genesys & Scaled Cognition Partner on Agentic AI for CX
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Customer Data Platforms
Rokt mParticle Launches Hybrid CDP on Snowflake AI Data Cloud
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Customer Experience
Twilio Adds Data Tools for Enterprise Customer Engagement
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Customer Experience
Kustomer Unveils AI-Native CX Platform With Embedded Intelligence
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Digital Experience
Kontent.ai Launches AI-Powered CMS for Content Automation
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Contact Center
PwC & Salesforce Launch AI-Powered Contact Center Solution
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AI News
Zendesk Expands AI Capabilities for Service Teams
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Customer Experience
Qualtrics to Buy Press Ganey Forsta for $6.75 Billion
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Customer Experience
Foundever Appoints Chris Halbard as CEO in Leadership Shift
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Customer Experience
Qlik Launches No-Code Predictive Analytics for Business Users
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Customer Experience
ServiceNow Launches AI Experience to Unify Enterprise Workflows
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Contact Center
Quant Launches Agentic AI to Fix Broken Customer Service Loops
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Contact Center
Alchemer Acquires Chatmeter to Unify Customer Feedback
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Customer Experience
Medallia and Adobe Expand Partnership With AI Agent Integration
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Digital Experience
Google Pushes Standards for Agentic AI Commerce With AP2
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Digital Experience
Pantheon Launches Google Docs Content Publisher Tool
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Contact Center
ASAPP Enhances GenerativeAgent Platform for Contact Centers
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AI News
Contentstack Agent OS: AI-Powered CMS for Context-Driven Digital Experiences
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Digital Experience
Optimizely Enhances Opal With AI Agent Orchestration Tools
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Contact Center
Genesys Turns Up the Volume on Agentic AI in Music City
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Contact Center
RingCentral Acquires CommunityWFM for AI Workforce Management
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Digital Marketing
HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025
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Contact Center
LivePerson & AWS Integrate Contact Center Solutions for CX