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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Customer handing over US dollar bills at a bank counter, illustrating financial transactions and customer experience in retail banking.
Mainframe Modernization Without the Mayhem: How One Global Bank Cut Costs by 90% with Ververica
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News
A smartphone displays the RingCentral logo in front of a blurred computer screen showing RingCentral’s AI assistant webpage.
RingCentral Acquires CommunityWFM for AI Workforce Management
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Editorial
Peyton Manning statue in front of Lucas Oil Stadium in Indianapolis.
What the ManningCast Teaches Us About Conversational CX
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Cracker Barrel Old Country Store logo on the website homepage.
Cracker Barrel’s Logo Backlash: What Marketers Can Learn From a Rebranding Gone Wrong
Business professional analyzing operational reporting dashboard with charts and graphs on a desktop computer, highlighting digital experience analytics and AI-driven insights.
Digital Experience Analytics Meets AI: Rethinking Operational Reporting
A busy shopping mall with multiple levels crowded with shoppers walking, browsing stores, and dining in a food court.
Customer Retention > Customer Acquisition. Period.
A vineyard on Old Mission Peninsula in northern Michigan with rows of grapevines in the foreground, colorful autumn foliage on rolling hills in the middle ground, and the blue waters of Grand Traverse Bay in the background.
Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars
Four stages of transformation shown with orange paper: three crumpled balls on the ground and one paper airplane flying upward against a blue background, symbolizing progress and innovation.
Is It Digital Transformation 3.0 or AI Transformation 1.0?
A group of identical glossy white robots with glowing blue antennae moves in formation on a reflective surface. One robot, accented in red instead of blue, stands out in the front row, symbolizing individuality or leadership among chatbots.
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards
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Articles Tagged "Ngrv"

News
Article
Contact Center
RingCentral Acquires CommunityWFM for AI Workforce Management
News
Article
Contact Center
LivePerson & AWS Integrate Contact Center Solutions for CX
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Article
Customer Experience
Salesforce to Acquire Regrello for AI Workflow Automation
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Article
Contact Center
Zoom Extends AI Virtual Agent to Phone Service & Adds Content Hub
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Article
Digital Experience
Crownpeak Launches FirstSpirit Quality Management Tools for Drupal & WordPress
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AI News
8x8 Launches AI-Powered Campaign Featuring Contact Center and CX Leaders
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Article
Customer Experience
Kustomer Secures $30M to Advance AI-Native CX Platform
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Contact Center
NiCE and RingCentral Extend AI Partnership to Unite CX and EX
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Article
Contact Center
Genesys Secures $1.5B Investment From Salesforce & ServiceNow
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Article
Digital Experience
Contentsquare to Acquire Loris AI for Conversation Analytics
News
Article
Digital Experience
Optimizely Launches GEO-Ready CMS for AI Search Visibility
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Article
Customer Experience
HubSpot Launches First CRM Connector for Anthropic's Claude
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AI News
Salesforce Launches Agentblazer Legend: New AI Certification for Enterprise Professionals in 2025
News
Article
Customer Experience
NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions
News
Article
Digital Experience
Figma Make AI Prototyping Tool Exits Beta for All Users
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Article
Digital Experience
Webflow Launches Real-Time Collaboration for Web Teams
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Article
Contact Center
ASAPP Enhances GenerativeAgent for Contact Center AI Safety
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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