• About Us
  • Editorial Calendar
  • IMPACT Awards
  • CX Decoded Podcast
  • Press Releases
  • Product Directory
  • Advertise Here
  • Become a Contributor
Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

SPONSORED BY
ActiveCampaign Logo
News
Old and new sections of the Florida Keys Overseas Railroad bridge stretch across turquoise ocean water on concrete piers under a bright blue sky.
Medallia Report Finds the Customer Experience Gap Is Getting Worse
Read now
Feature
Dog mid-air jumping over an agility obstacle during an indoor canine agility competition, with rails and a ramp course visible in the foreground.
The Top Challenges Facing CMOs in 2026
Read now
Feature
Modern call center office with agents wearing headsets and working at desktop computers in an open-concept workspace with exposed brick and ductwork.
26 Call Center Statistics Every CX Leader Should Know for 2026
Read now
Customer in a car receiving a takeout bag through a fast-food drive-through window, illustrating a quick service customer experience interaction.
What Is Customer Experience (CX) and Why Does It Matter in 2026?
A black magnifying glass resting on a wooden surface against a soft green background, symbolizing close inspection, visibility and deeper analysis.
Why Modern Digital Experience Platforms Fail Without Observability
A red-and-white metal barrier blocks a narrow paved path leading into a wooded trail, with bare trees and evergreen foliage lining both sides of the road.
How to Govern Creation Sprawl Without Blocking Marketing AI Innovation
Youth football players in red jerseys huddle on a grassy field while a coach holds up a play sheet, with trees lining the background.
How Ethical Are Your Digital Marketing Tactics?
Wooden circular icons representing people arranged around a central wooden disc with a red bullseye target and arrow, connected by thin lines on a yellow background, symbolizing customer signals converging toward strategic focus.
Designing Emotionally Intelligent Customer Data for Composable Intelligence
A hand holds a white card with the silhouette of a human head cut out, while small fragmented pieces appear to break away from the top of the head shape. The background shows a blurred city street with pedestrians walking, symbolizing memory loss or fragmented decision-making amid everyday activity.
Customer Churn Shows Up When Decisions Lose Their Memory
Latest CoverageWebinarsResearchIMPACT AwardsCMSWire TVPodcastsEvents CalendarEditorial CalendarAdvertising

Articles Tagged "Patents"

Feature
Article
Social Business
The Future is Open and Why You Should Care
Feature
Article
Customer Experience
Want This Here 'Used Digital Object'? Amazon Patents That Marketplace
Feature
Article
Customer Experience
Apple vs. Samsung Patent Case Jury Delivers Its Verdict
Feature
Article
Customer Experience
The Day Has Arrived When Kodak Exits Film
Feature
Article
Customer Experience
Apple, Google, Microsoft in Bidding War for Kodak Patents
Feature
Article
Customer Experience
Facebook and Yahoo Settle Patent Dispute, Expand Relationship
Feature
Article
Mobile
China Approves Google's Motorola Mobility Acquisition With a Catch: Android Stays Free
Feature
Article
Social Business
Microsoft, Facebook Announce $550 Million Patent Deal
Feature
Article
Social Media
Yahoo Sues Facebook Over Advertising, Search and Privacy Patents
Feature
Article
Mobile
Nokia/Apple Kiss, Make Up Over Mobile Patent Suit
Feature
Article
Enterprise 2.0
Microsoft, Salesforce Settle, Further Disputes on the Way?
Feature
Article
Enterprise 2.0
Salesforce.com Sues Microsoft, Claims SharePoint Infringes on Patents
Feature
Article
Enterprise 2.0
Salesforce and Microsoft in "Alley" Patent Fight
Feature
Article
Web CMS
The Waiting's Over: Vignette Scores Three New US Patents
Feature
Article
Industry News
Microsoft Seeks Broad RSS-Related Patent
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Explore CMSWIRE
CMSWire TVCX Decoded PodcastCMSWire IMPACT AwardsCustomer Experience ResearchPurchase ReportsCMSWire Editorial CalendarState of Customer Experience ReportState of the CMO ReportBecome a CMSWire ContributorThe Wire (Press Releases)CMSWire Advertising & Sponsorship
Popular Articles
Top Call Center Trends to Watch in 2023Will AI Cost More Than Offshore Human Agents in Customer Service?Your Customer Signals Aren’t the Problem. Your Operating Model Is.Figma Make Adds Custom Model Context Protocol & 6 New ConnectorsMicrosoft AI CEO Says Marketing Will Be Automated in 18 MonthsThe Headless CMS Trap: Architecture Wins, Operations Lose
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
Join the Community

Not yet a CMSWire member? We serve over 5 million of the world's top customer experience practitioners. Join us today — unlock member benefits and accelerate your career, all for free.

fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Published by Simpler Media Group, Inc.
Explore our Family of Brands
CMSWire Logo Square
Reworked Logo Square
VKTR Logo Square
Privacy|
Terms|
Contact|
Sitemap|
Advertising
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Privacy|
Terms|
Contact|
Sitemap|
Advertising