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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
Four stages of transformation shown with orange paper: three crumpled balls on the ground and one paper airplane flying upward against a blue background, symbolizing progress and innovation.
Is It Digital Transformation 3.0 or AI Transformation 1.0?
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Feature
A group of identical glossy white robots with glowing blue antennae moves in formation on a reflective surface. One robot, accented in red instead of blue, stands out in the front row, symbolizing individuality or leadership among chatbots.
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards
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Editorial
A single person stands apart on an open expanse facing a large crowd of people clustered together, symbolizing leadership, influence and standing out from the group.
Why Great CMOs Act Like Orchestrators, Not Megaphones
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Close-up view of a roulette wheel with the ball resting on the black number 8 slot, surrounded by red and black numbered sections.
Why Marketers Are the First to Bet Big on Agentic AI
Close-up of a conference table with a microphone, eyeglasses, pen, and paper in focus, with blurred boardroom participants in the background.
Is Your Board Ready for AI? Questions Every CX Leader Must Answer
US flag on the Robert Kennedy Justice Department Building in Washington DC.
Will Google's Antitrust Search Ruling Impact Marketing SEO Strategies?
Sign made out of grass that says, "INBOUND" in San Francisco for HubSpot's annual conference.
HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025
Selective focus on a USPS mailbox with a defocused FedEx mailbox in the distance. 
We’ve Lost Preview Text for Email. Are Subject Lines Next?
Pixelated grey thumbnail with two rectangular headshots of CMSWire TV's show, The Digital Experience host, Dom Nicastro and guest, Jeff Harling
The Digital Customer Experience Roadmap at Zoom
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Articles Tagged "Patents"

Feature
Article
Social Business
The Future is Open and Why You Should Care
Feature
Article
Customer Experience
Want This Here 'Used Digital Object'? Amazon Patents That Marketplace
Feature
Article
Customer Experience
Apple vs. Samsung Patent Case Jury Delivers Its Verdict
Feature
Article
Customer Experience
The Day Has Arrived When Kodak Exits Film
Feature
Article
Customer Experience
Apple, Google, Microsoft in Bidding War for Kodak Patents
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Article
Customer Experience
Facebook and Yahoo Settle Patent Dispute, Expand Relationship
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Article
Mobile
China Approves Google's Motorola Mobility Acquisition With a Catch: Android Stays Free
Feature
Article
Social Business
Microsoft, Facebook Announce $550 Million Patent Deal
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Article
Social Media
Yahoo Sues Facebook Over Advertising, Search and Privacy Patents
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Article
Mobile
Nokia/Apple Kiss, Make Up Over Mobile Patent Suit
Feature
Article
Enterprise 2.0
Microsoft, Salesforce Settle, Further Disputes on the Way?
Feature
Article
Enterprise 2.0
Salesforce.com Sues Microsoft, Claims SharePoint Infringes on Patents
Feature
Article
Enterprise 2.0
Salesforce and Microsoft in "Alley" Patent Fight
Feature
Article
Web CMS
The Waiting's Over: Vignette Scores Three New US Patents
Feature
Article
Industry News
Microsoft Seeks Broad RSS-Related Patent
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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