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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
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Designing Emotionally Intelligent Customer Data for Composable Intelligence
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Editorial
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Customer Churn Shows Up When Decisions Lose Their Memory
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News
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Kontent.ai Launches Accessible CMS Admin Interface
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Will AI Cost More Than Offshore Human Agents in Customer Service?
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Does Gemini-Powered Siri Signal the End of Traditional Search Rankings?
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Privacy UX as the New Personalization: How Trust Builds Customer Loyalty
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Klaviyo & Google Partner on AI-Driven Customer Experience
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What Is a Customer Data Platform (CDP)? A 2026 Comprehensive Guide
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Microsoft AI CEO Says Marketing Will Be Automated in 18 Months
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Articles Tagged "Public Relations"

Editorial
Article
Digital Marketing
Practical Tips for Leveraging Generative AI in Public Relations
News Analysis
Article
Digital Marketing
PR Crisis: Starbucks & the Peril of Brand Neutrality
Editorial
Article
Customer Experience
The Intersection of Public Relations and Customer Experience
Editorial
Article
Digital Marketing
A Match Made in Heaven? How PR and SEO Are Mutually Beneficial Marketing Activities
Interview
Article
General
Entrepreneur Spotlight: The Co-Founder of Babbler, Hannah Oiknine
Editorial
Article
Digital Marketing
Can A Little Paranoia Save Media & Public Relations?
Feature
Article
Digital Marketing
Speed Read: How to Make a Journalist Cringe
Editorial
Article
Customer Experience
Muck Rack CEO Gregory Galant Makes Media Look Easy
Editorial
Article
Digital Marketing
Can New Media Database Get Reporters to Your Event?
Feature
Article
Customer Experience
Media Trainer Jim Cameron: How to Handle a PR Crisis
Feature
Article
Customer Experience
Lessons from Brazil Soccer: How to Manage a PR Crisis
Feature
Article
Web Experience
Smart Engagement: Public Relations Tips for Startups
Feature
Article
Enterprise 2.0
Public Relations Pros Offer Twitter Tips
Feature
Article
Web Content
Using PR to Drive Traffic to Your Website
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
Top Call Center Trends to Watch in 2023Your Customer Signals Aren’t the Problem. Your Operating Model Is.The Biggest Marketing Lessons From Season 2 of The CMO CircleDoes Gemini-Powered Siri Signal the End of Traditional Search Rankings?Microsoft AI CEO Says Marketing Will Be Automated in 18 MonthsWill AI Cost More Than Offshore Human Agents in Customer Service?
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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