Customer ExperienceCMSWire's customer experience (CX) channel gathers the latest customer experience editorial, opinion, research and analysis informing today's CX leadership, strategy, measurement frameworks and CX software decisions.SPONSORED BYEditorialCX Has Entered the Age of Capital DisciplineRead nowNewsSharpenCX-Ytel Deal Signals New Phase of Contact Center ConsolidationRead nowSponsored ArticleHow Organizational Fundamentals Deliver Frictionless AI ExperiencesRead nowThe CX Leader of 2026 Isn’t Who You ThinkCX at Scale: How Leaders Can Connect Data People and OutcomesIf Your Experience Falters, Customer Loyalty Follows — FastYour Customers Aren’t Quiet—They’ve Given Up on Your SurveysCognitive Diversity Is the CX Advantage Most Teams OverlookIs AI a New Holiday Shopping Trend? Here’s What Data RevealsExplore the Customer Experience Channel