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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Pantheon Launches Google Docs Content Publisher Tool
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News Analysis
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What's Next for TikTok? Your Next Best Social Media Marketing Strategy Moves
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Editorial
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The Value Multiplier: Why Retention Beats Acquisition in a Capital-Starved Market
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How Customer Advisory Boards Supercharge Account-Based Marketing in 2025
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AI Customer Support Explained: Benefits, Use Cases and Pitfalls to Avoid
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What Is a Contact Center? Types, Software & KPIs for 2025
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Discipline Over Disruption: The Secret Antidote to Marketing Waste
Exterior entrance of the Javits Center in New York City on Sept. 10, 2025, featuring Optimizely Opticon25 signage with the slogan “Enter the Onederverse.”
Big Apple and Big AI: Marketing Takeaways From Optimizely Opticon25
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Why B2B Tech Deals Really Stall — And What Marketers Can Do About It
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Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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