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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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7 AI Competencies Marketers Must Master in 2026
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Editorial
A muddy off-road vehicle stuck in deep mud as a person wearing a helmet and muddy clothes pushes against the front wheel, struggling to free it from a waterlogged trail.
A Practical CX Leader’s Guide to Breaking AI Paralysis
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Editorial
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What Contact Center Operations Reveal About Your Customer Experience
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The AI Content Reset: What B2B Marketers Must Stop and Start in 2026
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10 Marketing Leaders on What Stays, What Goes and What Scales in 2026
A large Nasdaq digital billboard in Times Square congratulates Parloa on its $120 million Series C funding round and $1 billion valuation, surrounded by other illuminated advertisements and high-rise buildings.
Parloa Raises $350M for Enterprise Customer Experience
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Why Most CMOs Fail Long Before the Exit Interview
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Framer Expands On-Page Editing With Drag-and-Drop Localization
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Fully Charged: How Duracell Transformed Its Digital Presence with Webflow and Edgar Allan
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Articles Tagged "Staffing"

Feature
Article
Digital Marketing
CMOs Report 5 Effects of AI on the Role
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Article
Digital Marketing
Top Marketing Skills and Traits for 2022
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Article
Customer Experience
Where to Look for New Customer Experience Talent and Leadership
News
Article
Customer Experience
McDonald’s Ready to Beef up Its CX Efforts With Addition of New Team and Structure
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Information Management
How Digital Transformation Is Driving Low-Code/No-Code Growth
Feature
Article
Digital Marketing
5 Things to Look for in a Social Media Manager
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Article
Digital Workplace
Is the Talent Pool Now Global by Default?
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Article
Digital Marketing
What's the CMO's Playbook for Working With Reduced Headcount?
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Article
Leadership
Is a Fully Remote Hiring Process Possible for Leadership Roles?
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Leadership
Does Your Business Need a Fractional CMO?
Feature
Article
Information Management
What Do Machine Learning Engineers Do Anyway?
Feature
Article
Content Marketing
How Big Should Your Content Marketing Team Be?
Feature
Article
Digital Workplace
A Look at Emerging Job Roles and the People Behind Them
Feature
Article
Digital Marketing
Are Your Organization's Martech Investments Working?
Feature
Article
Digital Workplace
Hiring Employees vs. Hiring Agencies
Feature
Article
Digital Marketing
Top Traits CMOs Look for When Hiring Marketing Talent
Interview
Article
Customer Experience
Top CMO Challenges and Focus Areas for 2020
Editorial
Article
Digital Workplace
How to Build a Flexible Annual Budget to Meet Unexpected Staffing Needs
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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