The Wire (Page 105)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
Factor4 Announces Seamless Integration With Shopify
May 09, 2024
Empowering Merchants to Sell Physical and Digital Gift Cards In-Store and Online BROOMALL, Pa., May 9, 2024 /PRNewswire/ -- Factor4, a leading provider of gift card and loyalty solutions, is excited to announce its latest integration with Shopify, a leading e-commerce/POS platform. This integration enables Shopify customers to sell and accept physical and digital gift cards in-store and online via Factor4's innovative platform.
Press Release
Digital Marketing
Introhive Announces New Integration With HubSpot
May 09, 2024
FREDERICTON, NB, May 9, 2024 /PRNewswire/ -- Introhive, a leading Client Relationship Intelligence platform, announced the launch of its HubSpot integration, which is set to transform the way businesses manage their relationships. This native integration automates the creation and synchronization of contacts from Introhive's platform to HubSpot within minutes, streamlining operations and enhancing marketing and business development efforts.
Press Release
Digital Marketing
Taoping Launches New Enhanced AI-Powered Smart Terminal
May 09, 2024
SHENZHEN, China, May 9, 2024 /PRNewswire/ -- Taoping Inc. (Nasdaq: TAOP, the "Company"), a developer of innovative smart cloud platform services and solutions, new media and artificial intelligence solutions, today unveiled a new, upgraded AI-powered smart terminal. This cutting-edge platform integrates AI Generative Artificial Intelligence (AIGC) with Taoping's intelligent cloud platform technology and product capabilities, paving the way for intelligent, AI-driven smart terminals.
Press Release
Customer Experience
Avaya Acquires Edify, Further Extending Its Position as the Leader in Enterprise CX Solutions
May 09, 2024
Edify’s capabilities further enhance the Avaya Experience Platform™ by integrating additional workflow, customer journey orchestration, and other AI-powered technologies into the platform MORRISTOWN, N.J.--( BUSINESS WIRE)-- Avaya, a global leader in customer experience and communications solutions, today announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly into the Avaya Experience Platform (AXP), and also brings world class engineering talent into Avaya’s engineering organization. “With the acquisition of Edify, Avaya is accelerating its ability to bring new workflow orchestration innovation to its customers, as well as additional native AI capabilities” Edify delivers no─code, cloud─native solutions, and the integration of its unique orchestration capabilities into AXP accelerates Avaya’s ability to deliver personalized customer experiences such as task automation, journey orchestration and out-of-the-box CRM connectors.
Press Release
Customer Experience
ServiceNow Showcases Generative AI Service Agents Using NVIDIA AI Enterprise Software
May 08, 2024
Customer and employee service avatars demoed for ServiceNow Now Assist, powered by NVIDIA speech, LLM, and animation generative AI technology, highlight the potential for even more engaging, personal, employee and customer experiences LAS VEGAS — Knowledge 2024 — May 8, 2024 — Today at ServiceNow’s annual customer and partner event, Knowledge 24, ServiceNow (NYSE: NOW), the AI platform for business transformation, showcased AI avatars of the future together with NVIDIA, leveraging NVIDIA’s Avatar Cloud Engine (ACE) speech, large language model (LLM), and animation technologies that bring digital characters to life using generative AI. The AI avatars were revealed on stage at Knowledge 24 during ServiceNow President and Chief Operating Officer CJ Desai’s keynote, with a special appearance from NVIDIA Founder and CEO Jensen Huang, highlighting the potential for even more engaging, personal, employee and customer experiences.
Press Release
Customer Experience
ServiceNow and IBM Collaborate to Accelerate the Impact of Gen AI Across the Enterprise
May 08, 2024
New integration combines the power of the Now Platform with IBM watsonx to help boost productivity for customers and partners ServiceNow to incorporate watsonx.ai and IBM Granite large language models into its Now Assist GenAI experience for ServiceNow customers LAS VEGAS — May 8, 2024 – Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, announced a collaboration with IBM (NYSE: IBM) to accelerate the impact of generative AI (GenAI) across the enterprise. A new integration will combine the power of the Now Platform with IBM watsonx to boost productivity for mutual customers and partners.
Press Release
Digital Marketing
Introducing Typeface Arc: The Next Chapter in Storytelling for the AI Era
May 08, 2024
Abhay Parasnis, Founder and CEO -- May 8th, 2024 -- From the moment language was born, telling stories has been at the heart of human experiences, shaping how we think, perceive the world, and truly connect with others. However, the art of storytelling was only accessible to a few in the enterprise until generative AI enabled anyone to craft professional-grade content faster with a simple prompt.
Press Release
Digital Experience
Applause Global Accessibility Survey: Organizations Prioritize Inclusive Design, Lack Resources for Further Progress
May 08, 2024
Digital accessibility is a higher priority for 44% of respondents, yet only 19% report having adequate internal resources. Boston, Massachusetts — May 8, 2024 – Applause, the world leader in testing and digital quality, today announced the results of its fourth annual Accessibility and Inclusive Design Survey ahead of Global Accessibility Awareness Day on May 16, 2024.
Press Release
Digital Marketing
MINT Accelerates US Growth with Key Appointments and New Partnerships, Welcoming Seasoned Strategist Federico Salvitti as VP of Growth
May 08, 2024
Global enterprise software solution continues to drive U.S. expansion, enabling increased efficiency and better decision-making for brands, agencies and enterprises Federico Salvitti VP of Growth, MINT NEW YORK, May 08, 2024 (GLOBE NEWSWIRE) -- Today MINT, the global enterprise software solution for advertising resource management (ARM), announced the appointment of Federico Salvitti as VP of Growth, U.S. Based in New York, Salvitti will oversee all marketing and sales initiatives for MINT within the U.S. market, providing MINT’s product team with relevant client insights and cultivating a culture of excellence and trust as he grows MINT’s U.S. team.
Press Release
Digital Marketing
PARTNER2B Unveils B2B Partnerships Platform Simplifying Tech & Channel Partner Discovery for SMBs
May 08, 2024
PARTNER2B Partnerships Platform PARTNER2B launches a platform for SMBs to easily find the right B2B tech and channel partners, aiming to simplify and foster business growth. At PARTNER2B, we believe a b2b business's strength comes from its partnerships.