The Wire (Page 106)

LUCKNOW, India, May 8, 2024 /PRNewswire/ -- CedCommerce, a leading multichannel enabler, is proud to announce its strategic collaboration with AliExpress, offering sellers a unique opportunity to reach a diverse audience seeking distinctive products. As a result of this partnership, CedCommerce is facilitating seamless multichannel selling with the development of its latest tool: CedCommerce AliExpress Integration.

BELLEVUE, Wash., May 7, 2024 /PRNewswire/ -- Nintex, a leader in process intelligence and automation, has promoted two seasoned internal leaders to global roles in partner and customer experience. Christian Lucarelli has been appointed Vice President and Head of Global Partner Strategy.

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI‑powered solution for customer service and support in the contact center and beyond LAS VEGAS – May 7, 2024 – Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Genesys ®, a global leader in AI‑powered experience orchestration, announced a strategic partnership to elevate customer and employee experiences. The two companies plan to integrate the Genesys Cloud™ platform with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI‑powered solution for organizations worldwide called Unified Experience from Genesys and ServiceNow.

New bring your own (BYO) GenAI model offers greater flexibility to customers’ AI‑driven transformation Expansion of Now Assist portfolio with Strategic Portfolio Management helps employees harness customer feedback to drive business impact New GenAI features, including playbook generation and app generation, empower developers, accelerating rapid, large‑scale development Additional solutions like knowledge article summarization supercharge agent productivity with faster knowledge sharing and content summarization Now Assist capabilities in ServiceNow’s Government Community Cloud (GCC) enable public sector employees to address public needs faster LAS VEGAS — May 7, 2024 — Knowledge 2024 — Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, announced new generative AI (GenAI) capabilities to power enterprise‑wide productivity and innovation. New bring your own (BYO) GenAI model offers greater flexibility and choice to customers’ AI‑driven transformation journeys.

Digital Twins aspire to radically increase enterprises’ capacity to get work done and provide exceptional customer experiences Sprinklr Digital Twins are the AI version of your brand, your teams, and your employees Sprinklr Digital Twins have access to the same systems and curated information with proprietary guardrails to complete tasks like employees Sprinklr Digital Twin technology helps unlock the power, potential, and promise of AI and is designed with privacy and governance for enterprises in mind May 07, 2024 08:05 AM Eastern Daylight Time NEW YORK--( BUSINESS WIRE)-- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of Sprinklr Digital Twin – a new AI technology that goes far beyond traditional conversational AI chat bots. Sprinklr Digital Twin, powered by Sprinklr AI+, is designed to enable companies to build and deploy autonomous and intelligent AI applications that can mirror and enhance the capabilities of customer-facing teams.

Fully integrated cloud solution for contact centers provides quick, seamless access to data and analysis Minneapolis, MN — May 7, 2024 — Today Calabrio, the workforce performance company, introduced Insights, a cutting-edge business intelligence (BI) solution embedded in Calabrio ONE. Calabrio ONE is the only workforce engagement management (WEM) solution with artificial intelligence (AI)-powered analytics and BI built into its core, and the Insights update is the latest in Calabrio’s pipeline of innovative WEM solutions. “Contact centers need fast, accurate and informative results to improve performance,” said Joel Martins, CTO and Interim CEO of Calabrio. “Insights speeds up the process of transforming analytics into impact, providing accessible, actionable information and a faster return on investment.” To improve contact center performance, organizations need to understand their data well.

Dr. Seth Dobrin, Jiazi Guo, Atticus Francken and Cyrus Hodes First-ever global, generative AI-focused venture fund, dedicated to pioneering responsible and secure AI innovations.

Ibrahim Zafar, Lens End Media Acquiring Lens End Media furthers BrandStar’s national footprint, establishing a production presence for clients in Washington, DC and surrounding communities Lens End Media has established a reputation for delivering excellence and true innovation across the production spectrum. They are a wonderful addition to our full slate of production offerings.” — Mark Alfieri, Founder & CEO of BrandStar WASHINGTON, DC, UNITED STATES, May 7, 2024 / EINPresswire.com / -- Lens End Media, a full-service video production agency, has merged with South Florida-based BrandStar, a solutions-driven, fully horizontally and vertically integrated production as well as strategic marketing company.

Double Plus Marketing Agency Announces It Is Open for Business Providing Local SEO Services to Local Services Business to increase organic traffic and leads. TUSCALOOSA, ALABAMA, UNITED STATES, May 7, 2024 / EINPresswire.com / -- Double Plus Marketing Agency Announces It Is Open for Business Providing Local SEO Services for Local Services Businesses Tuscaloosa, AL - Double Plus Marketing, a new digital marketing agency, has officially opened its doors for business.

Maughon honored for the second time in the "Magnanimous Mentors" category FORT WORTH, Texas, May 7, 2024 /PRNewswire/ -- Today, Simpli.fi, the Advertising Success Platform providing programmatic advertising and workflow software to agencies, brands, and media companies, announced that Elizabeth Maughon, Chief Customer Officer, was honored as one of the Top Women in Media & Ad Tech by AdExchanger and AdMonsters. This marks the second time Maughon has been recognized in the "Magnanimous Mentors" category, which honors women who make an extraordinary impact on the careers of their colleagues.