The Wire (Page 118)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
VirtualPBX Reveals Next Generation Contact Center Solution For Better Caller Experiences
Apr 02, 2024
We are extremely proud to introduce our Contact Center solution – the next major product in our strong lineup of business communication solutions.” — Lon Baker, COO at VirtualPBX SAN JOSE, CALIFORNIA, USA, April 2, 2024 / EINPresswire.com / -- VirtualPBX, a leading provider of cloud-based communication solutions, proudly announces the launch of its cutting-edge Contact Center product, empowering businesses to elevate their customer engagement strategies to unprecedented levels. This new Contact Center solution from VirtualPBX is designed to meet the evolving needs of modern businesses, providing a comprehensive suite of features that streamline communication processes, enhance productivity, and foster stronger connections with customers.
Press Release
Customer Experience
Rocketlane Surges Into Q2 With New Innovative Product Features, Leadership Hiring, Industry Recognition and Propel24
Apr 02, 2024
SAN JOSE, Calif., April 2, 2024 /PRNewswire/ -- Rocketlane, the global leader in customer onboarding and PSA software, today announced several significant company achievements that reflect outstanding first-quarter momentum. Continuing its streak of innovation, Rocketlane has integrated artificial intelligence through 'Resource AI ', a feature designed to enhance resource utilization and profitability.
Press Release
Customer Experience
NICE Receives Frost & Sullivan’s 2023 Customer Value Leadership Award
Apr 02, 2024
NICE recognized by leading analyst as best in class in the North American AI-enhanced workforce optimization industry HOBOKEN, N.J.--( BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced that it has received Frost & Sullivan’s 2023 Customer Value Leadership Award. Frost & Sullivan said that NICE has been a top-tier innovator since its founding in 1986, now leading the CCaaS industry with a rich legacy of contact center and purpose-built Enlighten AI solutions that span the entire enterprise, from the contact center and beyond.
Press Release
Customer Experience
NICE Presented Frost & Sullivan’s 2023 Customer Value Leadership Award
Apr 02, 2024
NICE recognized by leading analyst as best in class in the North American AI-enhanced workforce optimization industry HOBOKEN, N.J.--( BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced that it has received Frost & Sullivan’s 2023 Customer Value Leadership Award. Frost & Sullivan said that NICE has been a top-tier innovator since its founding in 1986, now leading the CCaaS industry with a rich legacy of contact center and purpose-built Enlighten AI solutions that span the entire enterprise, from the contact center and beyond.
Press Release
Ecommerce
Algolia Partners and Builds New Integration Connectors With commercetools
Apr 02, 2024
SAN FRANCISCO--( BUSINESS WIRE)-- Algolia, the world’s only end-to-end AI Search solution, announced today it has expanded the integrations available with commercetools, the global leader in composable commerce. Algolia is introducing three integration choices, empowering retailers with substantial flexibility to harness the combined potential of the commercetools platform and Algolia’s AI Search functionality: An out-of-the-box solution that synchronizes product catalog data into the Algolia platform with the ‘ Algolia for commercetools connector ’.
Press Release
Digital Marketing
DemandBridge Unveils New Website to Enhance User Experience With Modern Design and Engaging Content
Apr 02, 2024
HUNT VALLEY, Md., April 2, 2024 /PRNewswire/ -- DemandBridge, LLC, (DB) a dominant Marketing Automation Platform provider to approximately 500 Marketing/Print Services firms, announces the launch of its newly redesigned website, accessible at https://www.demandbridge.com/. This significant update showcases our commitment to innovation and excellence across our comprehensive suite of software solutions, encompassing procurement, ERP accounting, marketing automation, eCommerce, and web-to-print.
Press Release
Customer Experience
meshIQ Announces Expanded Capabilities to Support Azure Driven Cloud Initiatives
Apr 02, 2024
PLAINVIEW, NY, UNITED STATES, April 2, 2024 / EINPresswire.com / -- meshIQ is the leading observability and management platform for Messaging, Event Processing, and Streaming solutions deployed across Hybrid Cloud (MESH), and today announces expanded capabilities for companies that are undergoing cloud first digital transformation initiatives. Organizations rely on meshIQ to provide complete management, observability, and monitoring of Integration MESH with 360° Situational Awareness ®.
Press Release
Digital Marketing
Rhode Island's J&R Marketing Expands Operations to Serve More Businesses
Apr 01, 2024
Expanding to meet demand, J&R Marketing triples its space in Smithfield, RI, empowering more businesses with comprehensive marketing solutions. SMITHFIELD, RHODE ISLAND, UNITED STATES, April 1, 2024 / EINPresswire.com / -- J&R Marketing, a leading provider of comprehensive design, digital and printing solutions for small and medium-sized businesses, proudly announces the expansion of its facilities.
Press Release
Digital Experience
Merchynt Introduces Paige: The First Fully Autonomous & Self Learning AI Marketer
Apr 01, 2024
LOS ANGELES, April 1, 2024 /PRNewswire/ -- Merchynt, the visionary behind the acclaimed SEO tool, ProfilePro, today announces the launch of its latest innovation, Paige. This AI-powered marketing assistant redefines the landscape of local SEO by offering a fully automated solution for optimizing Google Business Profiles, which is something Merchynt has been manually performing for years through its Google Business Profile management service.
Press Release
Digital Experience
AdVon Commerce Releases AI Tool on Google Cloud Marketplace
Apr 01, 2024
eCommerce Company Launches New Partnership with Google Cloud COLUMBUS, Ohio, April 1, 2024 /PRNewswire/ -- AdVon Commerce launched their retail-focused AI tool, AdVonAI, on Google Cloud Marketplace. Leveraging Google Cloud's Vertex AI platform, AdVon has developed a tool that scales product content while optimizing for conversion.