The Wire (Page 12)

Leader in Agentic AI Achieves Microsoft’s Top Tier Partner Status to Help Enterprises Modernize Customer Support Dallas, Texas, — Cognigy, a global leader in AI-powered customer service solutions, today announced it has achieved Microsoft Solutions Partner with Certified Software, the highest level of partnership within Microsoft’s AI Cloud Partner Program. This milestone recognizes Cognigy’s success helping major brands use AI to speed up support, reduce wait times, and improve customer satisfaction, all within the Microsoft ecosystem.

Led by SignalFire, the round fuels growth of AI-powered conversation intelligence platform built for face-to-face sellers NEW YORK, May 22, 2025 /PRNewswire/ -- Siro, the AI-powered conversation intelligence platform for in-person sales, today announced it has raised $50 million in Series B funding led by SignalFire, with participation from 01 Advisors, StepStone Group, and existing investors CRV, Fika Ventures, and Index Ventures. The funding will be used to accelerate product development and expand the team across engineering, sales, and customer success.

This launch sets the stage for the company's upcoming Innovation Keynote and a transformative leap beyond traditional automation—turning business goals into cross-channel campaigns that deliver immediate results CHICAGO, May 22, 2025 /PRNewswire/ -- ActiveCampaign, a leading marketing automation platform, today introduced Active Intelligence, a new user experience that deeply integrates AI across every part of the platform to make marketing faster, smarter, and more intuitive. From automations to a conversational workspace, autonomous agents, and performance insights—Active Intelligence is the system-wide intelligence engine behind it all.

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background noise. Engage AI Complete integrates generative AI and speech-to-text capabilities to deliver real-time assistance, personalized coaching, actionable insights and automated quality assurance (QA) to help drive more satisfied customers, more motivated agents, more efficient calls – and genuine human connections.

PLANO, Texas, May 22, 2025 /PRNewswire/ -- Movate, a global digital technology services provider, today announced the acquisition of Prescience, a leading firm specializing in AI, data science, and advanced analytics. This strategic acquisition represents a major milestone in Movate's journey to embed artificial intelligence at the heart of its service offerings, enabling clients to unlock real-time, data-driven outcomes through cutting-edge technologies.

AI Technology Fuses Content Compliance, Brand Fit, and Performance, Reducing Legal Reviews by 90% and Speeding Campaign Launches NEW YORK, May 22, 2025 /PRNewswire/ -- Persado, a leading provider of AI-powered content compliance and performance solutions for marketing, today launched Persado Marketing Compliance AI, the first agentic AI platform purpose-built for financial services marketing and legal teams to speed time to market of customer communications. The enterprise-grade solution integrates regulatory compliance analysis, performance prediction scoring, and brand fit insights, so companies can identify and rapidly resolve risks within content, shortening legal reviews by up to 90%.

The 8x8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint CAMPBELL, Calif.--( BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX provider that combines Contact Center, Unified Communication, and Communications APIs, is accelerating the next phase of the experience-driven economy by integrating AI across its platform. By integrating contact center, unified communications, and communication APIs, the AI-powered 8x8 Platform for CX continues to enable more personalized customer journeys, greater operational efficiency, and seamless team collaboration.

New AI-native capabilities make composable commerce systems inherently connected and actionable for AI agents powering next generation customer experiences MIAMI BEACH, Fla., May 21, 2025 /PRNewswire/ -- Today at Elevate – The Global Commerce Summit™, commercetools announced two powerful innovations that bring AI into real-world enterprise commerce operations — no replatforming, no new purchases required. With the launch of the Commerce MCP and AI Hub, enterprises can activate AI across their existing infrastructure, delivering on the long-promised vision of future-ready commerce.

Strategic partnership provides enterprise retailers with a composable, future-ready foundation to deliver personalized digital experiences faster NEW YORK, May 21, 2025 /PRNewswire/ -- Optimizely, the leading digital experience platform (DXP) provider, today announced a strategic technology partnership with unified commerce platform commercetools, designed to transform how enterprise B2C retailers deliver digital experiences. By combining Optimizely's content management, personalization, experimentation, and AI capabilities with commercetools' flexible composable commerce platform, the partnership empowers B2C marketers to better own digital experiences, increasing conversions and customer retention.

Available across multi-cloud and hybrid environments, Cloudera Data Visualization includes integrated AI visualization and natural language querying for enterprises to improve collaboration and decision making SANTA CLARA, Calif., May 20, 2025 (GLOBE NEWSWIRE) -- Cloudera, the only true hybrid platform for data, analytics, and AI, today announced the latest release of Cloudera Data Visualization, extending its AI capabilities to customers operating in on-premises environments. This new offering is a high-performance AI tool that democratizes insights across the full data lifecycle.