The Wire (Page 122)

The demand for quality content has never been higher. Today businesses in every industry, across media, technology, retail, leisure and even healthcare must meet this growing demand by creating compelling digital experiences fueled by content.

NICE’s latest CX AI innovation drives personalized employee augmentation for agents, supervisors, and CX leaders Hoboken, N.J., March 26, 2024 – NICE (Nasdaq: NICE) today announced the next generation of Enlighten Copilot designed specifically for supervisors and CX decision-makers powered by purpose-built AI. This innovative solution addresses the critical market demand for AI-powered augmentation for the increasingly complex operational and analytical work of CX leaders.

Manual.to joins Microsoft AppSource, enabling global access to its user-friendly knowledge-sharing platform, enhancing efficiency and reducing costs. GHENT, BELGIUM, March 26, 2024 / EINPresswire.com / -- Manual.to, the leading software for instant know-how, today announced the availability of the Manual.to platform on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.

Dhillon will help accelerate Contentstack's next-level growth and take composable digital experiences to the world's leading brands AUSTIN, Texas, March 26, 2024 /PRNewswire/ -- Contentstack, the leading Composable Digital Experience Platform (DXP) provider, today announced Gurdeep Dhillon as its new Chief Marketing Officer. Based in Sunnyvale, California, Dhillon brings almost 20 years of enterprise software experience and Global Marketing leadership responsibility at industry giants SAP, Marketo, and Adobe.

Dramatic Transformation of Gigster Under Ionic’s Ownership AUSTIN, TX, UNITED STATES, March 26, 2024 / EINPresswire.com / -- Ionic Partners, a global investment platform focused on the acquisition of ‘Second Chasm' enterprise software companies, announced today the successful completion of the sale of Gigster to Virtasant, a leading provider of cloud optimization services. This sale crystallizes a dramatic transformation of the Gigster business since its acquisition by Ionic in May 2021. "We are thrilled to welcome Gigster to the Virtasant family," said Michael Kearns, CEO of Virtasant. "Gigster's innovative approach to assembling cloud teams, combined with Virtasant's cloud expertise, will enable us to deliver even greater value to our customers.

ALPHARETTA, Ga., March 26, 2024 /PRNewswire/ -- GOCare, a SaaS provider of digital Customer Experience software, is excited to announce its strategic partnership with Velocity Network. Velocity Network is focused on delivering an exceptional customer experience over an advanced network to their growing subscriber base.

New generative AI capabilities powered by Adobe Firefly help organizations automate content production and tailor it to their brand, powering personalization at scale Firefly Services provide APIs, tools and services for content generation, editing and assembly, empowering organizations to automate the production of content while maintaining quality and control Custom Models enable enterprises to train generative AI models based on their IP, product and brand styles across a wide variety of use cases such as localization or merchandising for ecommerce, maintaining and propagating brand consistency at scale across their organizations LAS VEGAS--(BUSINESS WIRE)--Today, at Adobe Summit – the world’s largest Digital Experience Conference – Adobe (Nasdaq:ADBE) announced Adobe Firefly Services and Custom Models to fundamentally change how brands create and produce content to deliver personalization at scale. With Firefly Services, brands can access over 20 powerful generative and creative APIs, tools and services that eliminate manual and repetitive tasks creative teams currently perform, to power localization and personalization efforts from resizing assets for different channels, to generating and expanding backgrounds for merchandising and e-commerce, to replacing scenery and language for localization.

Breakthrough CX AI solution leveraging unique LLM deep data memory to drive hyper-personalized journeys Hoboken, N.J., March 25, 2024 – NICE (Nasdaq: NICE) today unveiled NICE Enlighten XM (Experience Memory), the latest advancement to NICE’s CX AI solution, Enlighten, that leverages large language models’ (LLMs) deep data memory to hyper-personalize customer journeys. NICE Enlighten XM ushers in a new era of CX by introducing fully contextualized journey management.

Organizations of all sizes across industries utilize NICE Enlighten, NICE’s AI purpose-built for CX, to optimize, automate and augment consumer and employee experience HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE -- NICE (Nasdaq: NICE) today announced that NICE Enlighten, NICE’s CX AI, has reached the significant milestone of augmenting and automating over 100 million customer interactions per month. This surge manifests the growing demand that was highlighted in NICE’s 2023 earnings report with 300% year-over-year growth in the number of Enlighten AI deals signed in 2023.

Collaboration will help organizations move from generative AI experimentation to adoption at scale LAS VEGAS--(BUSINESS WIRE)--Through a strategic expansion of its relationship of more than 20 years, Accenture (NYSE: ACN) has been selected by Adobe (Nasdaq: ADBE) to co-develop industry-specific solutions using Adobe Firefly, Adobe’s family of creative generative AI models, to help organizations create personalized content at scale and accelerate the transformation of their content supply chains. Accenture will integrate Adobe Firefly Custom Models into marketing services offered by Accenture Song, to provide clients with the industry-specific insights required to train bespoke models on their proprietary data and brand guidelines.