The Wire (Page 128)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
AI-Powered Analytics Give Oracle Fusion Applications Customers Better Business Outcomes
Mar 14, 2024
New AI capabilities in Oracle Fusion Data Intelligence help improve decision-making and quickly turn insights into action LONDON, March 14, 2024 /PRNewswire/ -- Oracle CloudWorld -- Oracle today announced new artificial intelligence (AI) capabilities in Oracle Fusion Data Intelligence that will help Oracle Fusion Cloud Applications customers improve decision making by combining data-driven insights with intelligent actions. Oracle Fusion Data Intelligence is a next-generation data, analytics, and AI solution powered by Oracle Cloud Infrastructure (OCI) services including Oracle Autonomous Database, OCI Data Lake, and Oracle Analytics Cloud.
Press Release
Customer Experience
Coveo Wins CMSWire IMPACT Award for Best Use of AI in Customer Service With Coveo Relevance Generative Answering
Mar 14, 2024
Coveo receives industry recognition for delivering real concrete results with Coveo AI Search and Generative Answering for enterprise customer MONTREAL and SAN FRANCISCO, March 14, 2024 (GLOBE NEWSWIRE) -- Coveo (TSX:CVO), a leading provider of enterprise AI platforms that enable individualized, connected, and trusted digital experiences at scale with AI search, AI recommendations, GenAI answering and unified relevance, announced that Coveo received the CMSWire IMPACT Award for Best Use of AI in Customer Service for its industry-leading Relevance Generative Answering solution. The CMSWire IMPACT Awards celebrate exceptional work in customer and digital experiences.
Press Release
Customer Experience
Texthelp Triples Audience Reach and Increases Pipeline While Saving Costs with the ON24 Intelligent Engagement Platform
Mar 14, 2024
With a data-driven approach, Texthelp innovates its audience experience and drives continuous business results SAN FRANCISCO--(BUSINESS WIRE)--A recent study found that businesses with a digital engagement strategy were 4X more likely to exceed their business targets. To highlight organizations with expert-level digital engagement strategies, ON24 (NYSE: ONTF), a leading intelligent engagement platform for B2B sales and marketing, today announced that Texthelp, a global leader in inclusive technology, has been able to triple its audience reach while cutting its average cost-per-lead in half.
Press Release
Customer Experience
VeriScan ID Verification Platform Adds Face Matching, Knowledge-Based Authentication
Mar 14, 2024
New identity verification and fraud reduction features added to the platform NEW ORLEANS, LOUISIANA, UNITED STATES, March 14, 2024 / EINPresswire.com / -- Committed to staying at the forefront of identity verification technology, IDScan.net’s VeriScan ID scanner app has launched two major product advancements to improve the resilience of its platform against evolving fraudulent activities. These newly implemented features reinforce VeriScan's position as a trusted leader in identity verification, age verification, and visitor management. “Fraud is constantly evolving, but so are our tools to combat it,” said IDScan.net VP of Engineering, Joshua Sheetz. “Catching fake IDs is critical, but we are also laser focused on tools that help businesses ensure the customer is the rightful holder of the ID being presented.
Press Release
Digital Experience
Fusion Connect Appoints Seasoned Leader William Wignall as CEO, Embarking on a New Chapter of Customer-Centric Excellence
Mar 14, 2024
ATLANTA, March 14, 2024 /PRNewswire/ -- Fusion Connect, a leading global managed communications service provider (MSCP) and Microsoft Cloud Solution Provider (CSP), today announced that its Board of Directors has appointed William Wignall as Chief Executive Officer, effective immediately. Wignall succeeds Brian Crotty, who has served as Fusion Connect's CEO since 2020.
Press Release
Customer Experience
OptiSol Announces elsAi, a Gen-AI Tool for Simplifying Contract Management
Mar 14, 2024
elsAi-Gen-AI Tool for Simplifying Contract Management CHENNAI, TAMILNADU, INDIA, March 14, 2024 / EINPresswire.com / -- OptiSol, a leading provider of artificial intelligence (AI) solutions, today announced the launch of elsAi, a groundbreaking AI tool designed to transform contract management. elsAi leverages cutting-edge AI technology to automate various contract management tasks, empowering businesses to save time, reduce costs, and minimize risks. “Contract management is a complex and time-consuming process,” said by, CEO of OptiSol. “elsAi addresses this challenge by automating key tasks such as document comparison, summarization, and extraction of critical information. This allows legal and procurement teams to focus on strategic initiatives and ensure compliance.” elsAi offers a wide range of benefits for contract management, including: • Increased Efficiency: elsAi automates manual tasks, such as contract review and data extraction, freeing up valuable time for legal and procurement teams. • Improved Accuracy: elsAi’s AI capabilities ensure consistent and accurate identification of key terms, clauses, and obligations within contracts. • Reduced Risk: elsAi helps mitigate risks by automatically identifying potential issues and inconsistencies in contracts. • Enhanced Compliance: elsAi facilitates easier compliance with contractual obligations by providing a centralized repository for all contracts and enabling efficient search and retrieval. “OptiSol is committed to developing innovative AI solutions that empower businesses to achieve greater efficiency and productivity,. “elsAi is a powerful tool that can significantly improve the way businesses manage contracts.” About OptiSol OptiSol is a leading provider of artificial intelligence (AI) solutions that help businesses automate complex tasks, improve decision-making, and achieve operational excellence.
Press Release
Digital Marketing
Companies Can Now Promote Member Content With LinkedIn Thought Leader Ads
Mar 14, 2024
March 13, 2024 -- We're expanding Thought Leader Ad's capabilities so that advertisers can sponsor content from any member—not just employees—for any Page that they manage. Why It Matters: Nearly 73% of decision-makers say that an organization's thought-leadership content is a more trustworthy basis for assessing its capabilities and competencies than its marketing materials and product sheets (source: 2024 Edelman-LinkedIn B2B Thought Leadership Impact Study).
Press Release
Digital Experience
LivePerson and Infinity Partner to Help Brands Better Personalize Digital Experiences Through the Power of Conversational Intelligence
Mar 13, 2024
New partnership infuses conversational context from voice channel into digital conversations NEW YORK, Mar. 13, 2024 – LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, and Infinity, the award-winning call analytics platform, today announced a partnership to help brands better personalize digital experiences through the power of conversational data and intelligence. The new partnership drives enhanced personalization and measurable ROI by making it easy to connect attribution data across voice calls and digital messaging conversations.
Press Release
Customer Experience
Vistatec Launches VistaSpeech – Revolutionizing Global Dubbing in Partnership with Speechlab
Mar 13, 2024
DUBLIN, IRELAND, March 13, 2024 / EINPresswire.com / -- In an exciting move for global brands and content creators, Vistatec, a world leader in global content solutions, has partnered with Speechlab, a pioneer in AI-driven dubbing technology, to introduce VistaSpeech. VistaSpeech powered by Speechlab is a groundbreaking partnership set to redefine automated dubbing standards, making high-quality, culturally nuanced content accessible to businesses worldwide.
Press Release
Customer Experience
FERMAT Raises $17M Series A To Grow Its ML-Powered Social Commerce Shopping Experience
Mar 13, 2024
Bain Capital Ventures (BCV) Leads Investment Into Rapidly Growing New E-Commerce Category Created by FERMAT SAN FRANCISCO--(BUSINESS WIRE)--Today, FERMAT, the startup that allows every retailer to create a unique shopping experience for each customer journey, announced it has raised $17 million in new financing. This will allow it to continue fueling growth for its customers, including admired social commerce brands like True Classic, Jack Archer, mindbodygreen, U Beauty, and Nood, as well as many forward-thinking advertising agencies.