The Wire (Page 13)

New solution delivers instant product answers, buyer-first discovery, and after-hours lead generation, and is fully deployed in 24 hours SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Docket, the AI revenue platform for modern enterprises, today announces its AI Seller agent, a multi-modal agent providing product information, tech support, and solution discovery. The conversational agent lets website visitors explore products, access technical details, view slides and videos, and understand how solutions meet their specific needs.

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure, a leading CCaaS (Contact Center as a Service) and advanced voice solutions provider and long-standing AWS partner. This strategic move expands Zendesk's customer experience platform into larger, high-volume service environments through Local Measure's integration with Amazon Connect, AWS's AI-powered contact center solution.

New York, NY – 05/20/2025 – ReflexAI, the leader in AI-powered training simulations and quality assurance for human-centered contact centers, today announced the launch of ReflexAI Studio – a revolutionary new self-serve platform that empowers organizations to configure detailed training simulations and quality assurance frameworks quickly, easily, and with unmatched precision. Built on ReflexAI’s deep expertise in high-stakes communication, Studio allows organizations to deploy nuanced, emotionally intelligent training scenarios and granular scoring models without the need for technical resources or development teams.

May 20, 2025 -- Haley Trost -- Senior Product Marketing Manager, Braze -- Personalization is one of the most evergreen customer engagement priorities—and challenges—we hear from brands. We were writing about personalization back in 2015, and 10 years later, 85% of marketing leaders still worry their messages aren’t hitting the mark.

Leading enterprise merchants unlock new revenue-driving capabilities, as Shopify Enterprise integrates Talon.One’s flexible incentives platform into its commerce ecosystem BERLIN--( BUSINESS WIRE)-- Talon.

AI-powered RCS Messaging Platform delivers interactive, conversational fan experience across Verizon, T-Mobile and AT&T networks Strategic partnership represents the first time a business has deployed verified RCS messaging simultaneously across multiple U.S. carriers Creates a concierge-level experience across consumers’ messaging apps to enable businesses to have deeper relationships with their fan bases SAN FRANCISCO--( BUSINESS WIRE)-- Clerk Chat, the next-generation customer experience platform, today announced a groundbreaking launch with Google, Verizon, T-Mobile and AT&T to deliver the interactive digital content through Rich Communication Services (RCS) messaging—the first simultaneous multi-carrier RCS deployment in North America. This landmark implementation with Google and the big 3 communication carriers transforms traditional transactional, SMS announcements into an interactive, AI-powered conversation where consumers can: Swipe through carousel displays of upcoming events View and make purchases directly within their native messaging app Engage with concierge services for personalized information “This launch represents the first time a business has deployed verified RCS messaging simultaneously across major U.S. carriers,” said Alexander Haque, co-founder and CEO of Clerk Chat. “Our platform bridges the gap between technological innovation and audience engagement, delivering a conversational experience that makes traditional marketing channels obsolete.” “Working with Clerk Chat demonstrates our commitment to bringing next-generation messaging experiences to our customers,” said Ivan Ostojić, CBO at Infobip. “By enabling verified RCS business messaging at scale, we’re creating a more secure, interactive communication channel that benefits both brands and consumers.

New ‘Flex Credits’ pricing model enables businesses to scale AI-powered digital labor to every employee, department, and process SAN FRANCISCO--( BUSINESS WIRE)--Salesforce (NYSE: CRM), the global leader in AI CRM, today introduced new flexible pricing for Agentforce designed to meet rapidly accelerating demand for digital labor for every employee, department, and business process. AI adoption is moving at an unprecedented pace, yet for many CIOs, the challenge lies in maintaining cost control amid the pressure to innovate.

NEW YORK--( BUSINESS WIRE)-- Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded partnership with Aramex, a global leader in logistics and transportation. Aramex and Sprinklr are partnering to revolutionize digital customer experience for Aramex customers across more than 65 countries.

May 14, 2025 -- Megan DeGruttola -- Over the past few years, the kinds of B2C and B2B use cases businesses have sought our help in solving have grown in variation and complexity. Today’s companies need to be able to deliver much more precise, scalable, and context-rich personalization in real time to reach every person with the most relevant message at the best time and on the right channel for conversion.

Innovations to Care by Sprout will enable marketers to provide proactive, secure and insights-driven customer care on social. New releases, available today, include additional bot channels, customizable workflows, compliance and governance capabilities, as well as more holistic reporting functionality.