The Wire (Page 14)

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results. SANTA BARBARA, Calif., May 14, 2025 /PRNewswire/ -- Invoca, the leader in AI-powered revenue execution platforms, continues to build momentum with its breakthrough solutions for contact centers.

Redesigned mobile app and advanced messaging features improve the on-the-go experience so businesses can reduce response times and increase personalization ATLANTA--( BUSINESS WIRE)-- CallRail, the lead engagement platform, today announced the release of new messaging and mobile app capabilities to enable quicker lead response times 24/7 and on-the-go. With these enhancements, CallRail is enabling businesses to better and more seamlessly engage with their leads through their preferred channels while improving response times and giving them the flexibility to keep their finger on the pulse of the business, no matter where their work takes them. “We’re living in an increasingly mobile-first world which offers unique opportunities for businesses to engage with and convert more leads,” said Ryan Johnson, Chief Product Officer at CallRail. “The introduction of these new capabilities makes it easier, faster and more convenient for businesses and their leads to engage with each other from anywhere and anytime – whether it’s through call, text or form.” These new enhancements are not only designed to help customers respond to leads on the go, but they also make personalized communication with each lead easier.

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth. [CHICAGO – MAY 14, 2025] -- Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it is acquiring InMoment, a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. United by a shared purpose—helping organizations create better experiences and stronger outcomes—the two companies will combine their capabilities to deliver the most advanced experience technology, connecting employee, customer, and operational data to turn insights into action. “In today’s competitive landscape, understanding customer sentiment and experience is one of the most powerful levers organizations have to build loyalty, earn trust, and drive growth,” said Patrick T.

CRM for Everyone is now widely available, adding deep Zia capabilities AUSTIN, Texas--( BUSINESS WIRE)-- Zoho Corporation, a global technology company, today added deeper AI and work orchestration capabilities to its CX platform, all powered by Zia, Zoho’s in-house AI engine. These AI capabilities remove technological barriers to CRM adoption across groups of people working to serve the customer. “Multiple people in an organization need access to customer information, yet historically, CRMs have been relegated to only sales teams,” said Mani Vembu, CEO, Zoho. “As we democratize CRM with the launch of CRM for Everyone, we also need to build in capabilities that make it easy for anyone to build and extend CRM with simple prompts, without having to be an expert in the system.

New Integrations Bring Gong Data and Insights Directly into Microsoft 365 Copilot and Allow Customers to Create Autonomous Agents in Microsoft Copilot Studio SAN FRANCISCO, May 14, 2025 /PRNewswire/ -- Today, Gong, the leading revenue AI company, announced it is partnering with Microsoft to integrate Gong's industry-leading revenue AI platform with Microsoft's trusted productivity applications and Microsoft 365 Copilot and agents ecosystem. The integration will redefine how revenue teams drive growth and efficiency by bringing Gong's context-rich customer interaction data and AI-powered revenue insights directly into the tools go-to-market teams use every day, such as Microsoft 365 Copilot, Microsoft Teams, and Outlook.

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--( BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered communications intelligence platform, today announced its strategic vision for agentic Ai, alongside significant platform enhancements that deliver immediate business value through real-time intelligence capabilities. Paving the Way for an Agentic Ai Future Dialpad's Agentic Ai platform will enable businesses to deliver what Gartner calls "pre-emptive customer service" – anticipating and addressing customer needs before they become issues.

New technology combines Data Axle's proprietary data and AI-driven identity resolution to unlock deeper insights and scalable audience activation DALLAS, May 13, 2025 /PRNewswire/ -- Today, Data Axle, a leader in data solutions that drive meaningful connections between companies and people, announced the launch of ProfileFuse™ —the next-generation successor to its groundbreaking B2C Link dataset, which connects Data Axle's proprietary business and consumer profiles. ProfileFuse is designed with precision and multiple activation options, enabling brands to extend their reach, more effectively build relationships with customers and prospects, and unlock new opportunities for engagement, retention, and growth.

— A Proprietary AI System That Decodes Human Behavior and Purchasing Decisions, Eli Directs Brands on Who to Prioritize, What to Say and Where to Invest — New York, NY (May 13, 2025)—Today, Sooth —the leader in predictive emotional and behavioral intelligence for marketers—unveiled its Emotional Logic Interface, Eli. A proprietary AI system designed to decode human behavior before it happens, and direct what brands should do about it, Eli models the emotional drivers and behavioral triggers behind purchasing decisions, drawing from 300 million individuals across 20 countries mapped to 100,000 emotional and behavioral signals.

New SSO feature bolsters security and streamlines access for enterprise clients, reinforcing commitment to a robust security framework. AUSTIN, Texas, May 13, 2025 /PRNewswire/ -- TrueDialog, a leading provider of enterprise-grade SMS texting solutions, announced its new Single Sign-On (SSO) capability today, further strengthening its commitment to industry-leading security protocols.

New platform automatically resolves data quality issues upstream to deliver accurate, AI-ready customer data in real time across the enterprise WELLESLEY, Mass.--( BUSINESS WIRE)--Redpoint Global, a leader in customer data technology, today announced the launch of its Data Readiness Hub, a solution purpose-built to solve one of the most persistent and consequential challenges in customer data: poor data quality. The platform delivers customer data that is ready for use across the enterprise in systems that power AI, analytics, customer experience and operations.