The Wire (Page 140)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
GMS Shifts to The AI-Driven Future of Customer Experience
Feb 20, 2024
BAAR, SWITZERLAND, February 20, 2024 / EINPresswire.com / -- - GMS presents a diversified business strategy to shift from legacy messaging provider to AI communications solutions partner, driven by customer engagement and exceptional customer experiences. To align with this strategy, GMS is rebranding to introduce a more consumer friendly and tech style.
Press Release
Customer Experience
Pulsate Raises $7.75M in Series A Funding Backed By TruStage Ventures and Curql
Feb 19, 2024
DUBLIN--(BUSINESS WIRE)--In response to continued demand for better consumer engagement tools for the digital channel, Pulsate, provider of mobile-first engagement solutions that deepen digital banking relationships and cut through noise in consumers’ moments of need, today announced it has raised $7.75 million in Series A funding, led by TruStage Ventures and Curql Collective. The majority of consumers have followed the shift from traditional branch to mobile banking with only 10% of still preferring to regularly bank in-person.
Press Release
Digital Marketing
ActiveCampaign HQ to Launch at International Franchise Association Annual Convention
Feb 16, 2024
Following ActiveCampaign's acquisition of Onesend, an integrated platform is now available to give franchise and multi-location businesses total control of their marketing CHICAGO, Feb. 16, 2024 /PRNewswire/ -- ActiveCampaign, the must-have platform for intelligent marketing automation, is launching ActiveCampaign HQ tomorrow at the International Franchise Association's annual convention in Phoenix. ActiveCampaign HQ is a platform specifically designed for franchise and multi-location businesses, addressing the challenges they face when rolling out marketing at scale, such as sharing consistent messaging and branding across their locations, while also giving these locations the flexibility to personalize their content and images.
Press Release
Customer Experience
Circle Turbomart Elevates Customer Experience with Unifonic
Feb 16, 2024
Circle Turbomart, a leading quick commerce player announces strategic collaboration with Unifonic, a pioneer in cloud communication solutions. KUWAIT CITY, KUWAIT, February 16, 2024 / EINPresswire.com / -- Circle Turbomart, a leading player in the quick commerce industry, is thrilled to announce a strategic collaboration with Unifonic, a pioneer in cloud communication solutions.
Press Release
Digital Experience
WhoisXML API Launches New and Improved Website Categorization Products
Feb 15, 2024
LOS ANGELES, CALIFORNIA, UNITED STATES, February 15, 2024 / EINPresswire.com / -- WhoisXML API is thrilled to introduce a new version of Website Categorization API and Website Categorization Database. The product line now offers an enhanced website categorization model with additional context and is powered by advanced artificial intelligence (AI) algorithms, offering overall better stability and accuracy.
Press Release
Customer Experience
OneCloud CX™ Brings Powerful AI Features to Omnichannel Contact Center Solutions
Feb 14, 2024
CHARLOTTE, N.C., Feb. 14, 2024 /PRNewswire/ -- OneCloud®, a leading provider of cloud-based solutions, is enhancing the services they provide with OneCloud CX™, an innovative, AI-driven, comprehensive Customer Experience Platform designed to revolutionize how businesses interact with their customers. In today's fast-paced digital landscape, delivering exceptional customer experiences is paramount to the success of any organization.
Press Release
Customer Experience
Globant Converges its Strength in Creating Seamless Customer Experiences and Innovative Technology Capabilities into the New Connected Experiences Studio
Feb 14, 2024
Through cutting-edge technology, creativity, and innovation, Globant reinvents how brands engage with their customers through memorable and fulfilling experiences SAN FRANCISCO, Feb. 14, 2024 /PRNewswire/ -- Globant (NYSE: GLOB), a digitally native company focused on reinventing businesses through innovative technology solutions, announced today the launch of its Connected Experiences Studio. This dedicated Studio consolidates over two decades of harnessing the transformative power of technology to get invaluable insights into customer behavior, empowering businesses to make informed decisions that fuel growth while delivering memorable experiences to their customers.
Press Release
Customer Experience
Rasa Raises $30 Million Series C Co-led by StepStone Group and PayPal Ventures, Andreessen Horowitz, Accel and Basis Set Ventures for Enterprise Conversational AI
Feb 14, 2024
SAN FRANCISCO--( BUSINESS WIRE)-- “We are thrilled to mark the launch of our AI Fund with our investment in Rasa” Rasa, a leading generative conversational AI platform today announced the completion of its $30 million Series C funding round, co-led by StepStone Group and PayPal Ventures, with participation from Andreessen Horowitz (a16z), Accel, and Basis Set Ventures. “This investment accelerates our lead in the market, and fuels our drive to redefine what is possible for businesses using generative AI-powered chat and voice platforms at scale,” said Melissa Gordon, Rasa CEO. “With our technology, we’re well-positioned to transform how businesses interact with their customers, making every conversation impactful and personal. We will use the funding to advance our technological leadership and strengthen our market presence.” Dr.
Press Release
Digital Experience
Artie Raises $3.3M To Solve Database Replication
Feb 14, 2024
SAN FRANCISCO, Feb. 14, 2024 /PRNewswire/ -- Artie has closed a Seed round of $3.3M to make database replication real-time, reliable, and cost-effective. Exponent Founders Capital led the round with participation from General Catalyst, Y Combinator, and angel investors including Benn Stancil, Lenny Rachitsky, and Arash Ferdowsi.
Press Release
Customer Experience
o9 Augments Its Digital Brain Platform for End-to-End Enterprise Planning With a Full Suite of Revenue Growth Management Solutions
Feb 14, 2024
Already in use by many CPG and retail companies, this first-of-its-kind offering connects commercial and marketing data into the overall planning and decision-making processes DALLAS--(BUSINESS WIRE)-- o9, a leading enterprise AI software platform provider for transforming planning and decision-making, today announced that it has integrated a full suite of Revenue Growth Management (RGM) solutions into its AI/ML-powered Digital Brain platform, helping consumer packaged goods (CPG) companies and retailers optimize their commercial planning, tracking, predictions, P&L, and post-event analysis. o9’s next-generation RGM offering is the first of its kind, connecting commercial and marketing data to an organization’s overall planning and decision-making processes. Users benefit from full visibility into commercial and trade promotion initiatives; optimized consumer pricing, promotions, assortment and marketing investments; improved revenue forecasting and gap closure capabilities; and long-term strategic revenue planning processes.