The Wire (Page 146)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
Pudu Robotics Launches KettyBot Pro For Personalized Customer Experience
Jan 31, 2024
Global robotics leader upgrades delivery and reception robot with immersive advertising, cutting-edge cameras, and first-of-its-kind smart tray inspection CHICAGO, Jan. 31, 2024 /PRNewswire/ -- Pudu Rob otics, the global leader in commercial service robotics, today launched KettyBot Pro, the next generation of its industry-leading delivery and reception robot. Enhancements in the new generation include immersive engagement and personalized advertising, cutting-edge cameras that allow for navigating even narrower passageways, first-of-its-kind smart tray inspection based on visual sensors, and more color options.
Press Release
Customer Experience
Human8 Appoints Amy Perifanos as New Global Chief Portfolio Officer
Jan 31, 2024
D ETROIT, Jan. 31, 2024 /PRNewswire/ -- Human8, the human-driven consultancy, just announced the appointment of Amy Perifanos, previously VP of Commercial Solutions North America, to global Chief Portfolio Officer (CPO). With this strategic appointment, Human8 further instills its commitment toward driving positive advancement within the organization and helping clients to do the same.
Press Release
Customer Experience
Hiya Unveils First Branded Calling Solution with Performance Analytics Across 40+ Countries
Jan 31, 2024
The latest update to Hiya Connect addresses enterprise challenges in branding management, ensuring consistent measurement of call effectiveness SEATTLE--(BUSINESS WIRE)-- Hiya, the leader in voice security and identity, announces a major update to Hiya Connect, its branded calling solution. Hiya Connect now offers enhanced performance analytics with accurate consistent data for all branded calling providers.
Press Release
Digital Marketing
Integrate Unveils Artificial Intelligence-Driven Insight Engine, "Performance Center"
Jan 30, 2024
AI-Enabled Insights Improves Buying Group Reach and Optimizes Media Partner Relationships BOULDER, Colo., Jan. 30, 2024 /PRNewswire-PRWeb/ -- Integrate, a leading B2B marketing demand management platform, today announced the launch of its "Performance Center," an AI-driven insights engine to accelerate B2B marketing decision-making and improve performance. Performance Center identifies gaps in buying groups, optimizes media partner relationships, and enables a better understanding of cross-channel marketing results.
Press Release
Customer Experience
LoyaltyLoop Launches Integration with PlanProphet to Create a Cohesive Customer Experience
Jan 30, 2024
EAST GREENWICH, R.I., Jan. 30, 2024 /PRNewswire/ -- LoyaltyLoop is excited to announce the launch of a groundbreaking integration with PlanProphet, bringing enhanced capabilities to companies using their CRM and marketing automation platform. Officially announced last week during the PlanProphet Champion Summit in Miami FL, this integration allows printers and graphics companies to leverage LoyaltyLoop customer feedback within PlanProphet.
Press Release
Customer Experience
UserTesting Advances Experience Research
Jan 30, 2024
Nearly 30,000 AI-generated summaries have been processed; saving customers an estimated 9,500 total hours in video analysis since its launch, which equates to nearly 396 days of video UserTesting, a SaaS leader in experience research and insights, today unveiled its latest enhancements to the UserTestingⓇ Human Insight Platform. In addition to the general availability of AI Insight Summary, part of UserTesting AI, UserTesting has released new product features tailored to streamline how human insights can be captured across the customer journey, including new mobile camera testing templates and guides that can be used for retail, entertainment, travel, and more, and a product integration with Rally, a user research CRM platform.
Press Release
Digital Marketing
Simpli.fi Partners With Intent IQ to Launch New Cookieless Advertising Solution
Jan 30, 2024
New Cookieless Targeting Solution Combats Signal Loss, Enhancing Simpli.fi's Existing Product Suite and Allowing Advertisers to Target Hard to Reach Audiences FORT WORTH, Texas, Jan. 30, 2024 /PRNewswire/ -- Simpli.fi, the Advertising Success Platform providing programmatic advertising and workflow software to agencies, brands, and media companies, today announced a partnership with Intent IQ, a leader in identity resolution, to offer a new Cookieless Audience Extension solution to clients. The new offering, first announced at IAB's Annual Leadership Meeting, integrates Intent IQ's cookieless universal ID ('IIQ ID') directly into Simpli.fi's DSP.
Press Release
Digital Marketing
The Starr Conspiracy Revolutionizes Market Research for Work Tech Clients with Release of AI Research Assistant
Jan 30, 2024
"Ocho" Generates Transformative Insights From Proprietary, Licensed and Public Data about Work Tech Companies FORT WORTH, Texas, Jan. 30, 2024 /PRNewswire/ -- The Starr Conspiracy, a leader in brand, marketing and go-to-market strategy for Work Tech companies, today announced a new AI assistant for Work Tech market research. Ocho, a custom-built chatbot, leverages advanced GPT (Generative Pre-trained Transformer) technology to enhance the quality and scale of data insights.
Press Release
Customer Experience
Cassie Unveils Pioneering Cross-Domain Consent Solution to Transform Digital Experiences
Jan 30, 2024
CMP enables enterprises to prove global compliance, deliver cross-domain integrations that honor user privacy preferences at scale WARRINGTON, England, Jan. 30, 2024 /PRNewswire/ -- Today Cassie, the consent and preference management platform serving Fortune 500 companies globally, announced the launch of Cross-Domain Consent. This solution is the first that offers legitimate cross-domain consent sharing at root domain level across completely unique domains so only one banner needs to be shown per user to hit the market.
Press Release
Customer Experience
Able CDP Announces Innovative Integration With Calendly to Transform Customer Journey Tracking and Sales Optimization
Jan 30, 2024
LONDON, Jan. 30, 2024 /PRNewswire/ -- Able Customer Data Platform (CDP), an innovator in advanced customer journey analytics, announces the launch of its integration with Calendly, the company helping individuals and teams schedule more productive external meetings. This integration is set to revolutionize how businesses track customer engagement and optimize sales strategies.