The Wire (Page 147)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Workplace
Rokt Announces $17.6 Million Expansion of New York City Headquarters
Jan 29, 2024
$4.7 Million in New York State Funding Supports Expansion of Headquarters and 386 New Jobs NEW YORK, Jan. 29, 2024 /PRNewswire/ -- Rokt, the leading ecommerce technology company using machine learning and AI to make transactions more relevant to each shopper, today announced an investment of $17.6 million to expand operations at its headquarters in New York City. To accommodate its growing workforce, Rokt will lease an additional 34,000 square feet of space at 175 Varick Street, bringing its total occupancy in the building to over 100,000 square feet.
Press Release
Ecommerce
TROLLEE™ Ushers in a New Era for Retail at NRF 2024 Innovation Lab
Jan 29, 2024
NEW YORK, Jan. 29, 2024 /PRNewswire/ -- In a captivating showcase at the NRF 2024 Innovation Lab, TROLLEE™, a trailblazer in smart shopping cart technology, unveiled its revolutionary AI-driven shopping cart solutions, redefining the fabric of the retail experience. Amidst an impressive lineup of cutting-edge technologies, TROLLEE demonstrated the transformative potential of artificial intelligence within the retail landscape.
Press Release
Digital Marketing
Netsertive Announces the Next Generation of its Multi-Location Experience (MLX) Platform
Jan 29, 2024
DrivingMarketing Control and Decisions through AI, Integrations & Data Insights MORRISVILLE, NC, UNITED STATES, January 29, 2024 / EINPresswire.com / -- Netsertive, a marketing technology provider that enables franchise brands and multi-location businesses to execute localized digital marketing at scale, is proud to introduce Multi-Location Experience (MLX) Platform 2.0. This next evolution of the Platform elevates multi-location brand marketers with even more ability to drive control, productivity and faster decisions.
Press Release
Digital Marketing
Compunetix Announces Promotion of Dino Mallas to International Sales Manager
Jan 29, 2024
Dino Mallas has been an invaluable asset to our team, showcasing remarkable dedication, expertise, and a deep understanding of our industry.” — Jerry Pompa, Senior Vice President & CSD Division Manager MONROEVILLE, PENNSYLVANIA, UNITED STATES, January 29, 2024 / EINPresswire.com / -- Compunetix, leading developer of innovative communication and collaboration solutions, proudly announces the promotion of Dino Mallas to the position of International Sales Manager, Communication Systems Division. In this new role, Mr.
Press Release
Digital Experience
Saxon AI Partners with Databricks to Deliver Intelligent Data Solutions for Enterprises
Jan 29, 2024
IRVING, TEXAS, UNITED STATES, January 29, 2024 / EINPresswire.com / -- Saxon AI, an AI and data analytics services company, has entered into a partnership with Databricks, a data and AI company and pioneering data intelligence platform provider. This partnership enables Saxon AI to leverage the capabilities of Databricks and deliver intelligent data solutions for their enterprise customers.
Press Release
Digital Experience
Transformative Updates: Enhancing User Interaction Across NaXum's Platforms
Jan 26, 2024
NaXum proudly presents significant updates across our platforms. LAS VEGAS, NEVADA, UNITED STATES, January 26, 2024 / EINPresswire.com / -- NaXum proudly presents significant updates across our platforms.
Press Release
Customer Experience
Butterflye Solutions Unveils Game-Changing Version of Customer Engagement Tool for Software Businesses
Jan 25, 2024
Revolutionary New Features, Enhanced AI, Intuitive Roadmap, and Customer Feedback Capabilities DENVER, COLORADO, UNITED STATES, January 25, 2024 / EINPresswire.com / -- Butterflye Solutions, an innovator in customer engagement software, today announced the much-anticipated launch of the new version of their flagship tool. Butterflye's ai takes the complex change details from the tools you already use and turns them into engaging, easy to consume communications for your customers.
Press Release
Customer Experience
PayPal and Venmo Unveil Six New Innovations to Revolutionize Commerce
Jan 25, 2024
Company introduces reimagined checkout and guest checkout experiences, new advanced offers platform for merchants, and new consumer app to earn cash back and give customers more reasons to shop with PayPal New Venmo enhancements enable local small businesses to be discovered and grow SAN JOSE, Calif., Jan. 25, 2024 /PRNewswire/ -- PayPal Holdings, Inc. (NASDAQ: PYPL) today announced six new innovations the company is piloting and bringing to market this year to revolutionize commerce through artificial intelligence (AI) driven personalization for both merchants and consumers. During the PayPal First Look keynote, Alex Chriss, President and CEO, introduced: a completely new PayPal checkout experience that radically speeds up check out for consumers and helps merchants convert transactions like never before; Fastlane by PayPal, a dramatically faster and smarter guest checkout experience; Smart Receipts, giving customers AI-personalized recommendations from merchants to keep them coming back; the PayPal advanced offers platform so merchants can provide relevant, personalized, real-time offers to consumers and drive more sales; a reinvented PayPal consumer app giving shoppers new ways to earn cash back and more reasons to use PayPal; and, Venmo's enhanced business profiles, so small businesses can find and engage new customers, and grow their businesses. "PayPal is on a mission to revolutionize commerce, globally, and today we are starting the next chapter," said Alex Chriss, President and CEO, PayPal. "With nearly 400 million consumer accounts, and 35 million merchant accounts, PayPal handles transactions for about a quarter of the world's e-commerce transactions each year, but more importantly, shoppers trust PayPal to power their payments." Chriss continued, "PayPal is introducing six new innovations that will not only solve real customer pain points, but we believe will change the world of payments and commerce.
Press Release
Customer Experience
Lüm Mobile Taps Alepo's TelcoBot.ai for Generative AI Customer Service
Jan 25, 2024
SaskTel's Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement Lüm Mobile adopts Alepo's Virtual Agent for all-digital customer experience Replaced old generation chatbot with human-like chat experiences The vertically tuned and integrated LLM, harnessed by Alepo, is as accurate as an experienced human agent. AUSTIN, Texas, Jan. 25, 2024 /PRNewswire/ -- Alepo proudly announces that Lüm Mobile, SaskTel's innovative all-digital mobile brand, has launched Lümbot, a cutting-edge AI-powered virtual agent from Alepo to deliver an all-digital customer support experience. Lümbot, which lives on Lüm Mobile's website, harnesses the power of Generative AI to provide subscribers with an unparalleled level of interaction.
Press Release
Ecommerce
Krepling Secures $3.3 Million and Launches Centralized Universal Builder for Merchants Worldwide
Jan 25, 2024
Funding will support Krepling's team expansion across departments and advance e-commerce workflow integrations all-in-one platform. NASHVILLE, Tenn., Jan. 25, 2024 /PRNewswire/ -- Krepling, an e-commerce channel management platform, announced it has raised a $3.3 million seed round and launched a fully centralized universal builder, offering merchants a consolidation of tools and services to foster personalized customer experiences.