The Wire (Page 148)

Funding will support Krepling's team expansion across departments and advance e-commerce workflow integrations all-in-one platform. NASHVILLE, Tenn., Jan. 25, 2024 /PRNewswire/ -- Krepling, an e-commerce channel management platform, announced it has raised a $3.3 million seed round and launched a fully centralized universal builder, offering merchants a consolidation of tools and services to foster personalized customer experiences.

Industry-leading customer experience platform helps companies anticipate & address consumer needs far more quickly SAN FRANCISCO, CALIFORNIA, UNITED STATES, January 25, 2024 / EINPresswire.com / -- Companies that want to stay ahead of their customers’ needs should turn to Callvu. That’s because the company just added proactive customer care capabilities to its industry-leading Digital Customer Experience, or CX, platform.

New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology Partner Integrations CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced enhancements to the 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform. The new innovations include AI-generated post-meeting smart summaries and action items, AI summarization beta for 8x8 Speech Analytics, additional integrations with key technology partners, rich omnichannel experiences across both 8x8 Contact Center and 8x8’s unified communications solution, and enhanced productivity and efficiency capabilities to improve customer and employee experiences.

Solution includes Genesys CCaaS, SuccessKPI CCaaS Insights Platform, Microsoft Teams, Amazon Connect WASHINGTON and NEW YORK, Jan. 25, 2024 /PRNewswire/ -- MetTel, a leader in digital transformation and communications, and Mission Critical Solutions (MCS), a federally-focused systems integrator, have collaborated to deliver a cutting-edge managed network services and solutions package to a major U.S. government civilian agency. To improve its customer experience (CX) and enhance responsiveness to its constituents, the agency sought deeper insights into its call center performance and to provide a more useful automated interface.

LEHI, Utah, Jan. 25, 2024 /PRNewswire/ -- Consensus announced an update to their Tours feature within their leading demo automation platform. This new update gives presales and sales teams the ability to create and share interactive product tours as part of their buyer enablement strategy. "Using Tours, sellers will be able to tell compelling product-led stories," said Mike Trionfo, Chief Product and Technology Officer at Consensus. "We've created a way for buyers to immerse themselves in a demo by connecting the 'what' to the 'why' of a product.

EPAM's Retail Media Orchestration Toolkit provides a solution for retailers to scale their retail media business and leverage the analytical capabilities of Google Cloud NEWTOWN, Pa., Jan. 24, 2024 /PRNewswire/ -- Retail media offers a significant revenue-generating opportunity for retailers to sell advertising space fueled by customer transactional data and insights. However, scaling such a business poses a significant challenge for many.

NEW YORK, Jan. 24, 2024 /PRNewswire/ -- Vrio.com, formerly Sublytics CRM, has announced a groundbreaking partnership with Solvpath, a leading innovator in ecommerce self-serve customer support and retention technology. Vrio, the headless eCommerce platform, is dedicated to empowering businesses by enhancing online sales, streamlining payment processing, and optimizing order fulfillment capabilities.

MIDDLETOWN, DE, UNITED STATES, January 24, 2024 / EINPresswire.com / -- Anura Solutions, LLC, a leader in ad fraud detection technology, is proud to announce the launch of its new and improved dashboard. This latest innovation is set to revolutionize the way digital advertising campaigns are managed by providing more accurate, real-time exposure of bots, malware, and human fraud.

Ingest and manage any data type from any source with a simplified, scalable, and secure approach MINNEAPOLIS, Jan. 24, 2024 /PRNewswire/ -- A global leader in data stewardship, Rimage, announced today the launch of its AI-enabled digital asset management solution, SOPHIA. Empowering organizations to ingest and manage any data type from any source, SOPHIA helps organizations automate and enrich global digital assets into a single repository.

Global marketing leader to leverage vast experience spanning sales operations, product strategy, and digital marketing to drive user adoption and growth NEW YORK, Jan. 24, 2024 /PRNewswire/ -- Stagwell Marketing Cloud's (NASDAQ: STGW) PRophet, the first and only generative and predictive AI SaaS suite built by and for PR and marketing professionals, today announced the appointment of Jason Brandt as its Chief Marketing Officer. Brandt brings more than 30 years of industry experience building and managing digital businesses, driving innovation and scaling growth for global brands.