The Wire (Page 152)

BRATISLAVA, Slovakia, Jan. 17, 2024 /PRNewswire/ -- CloudTalk, the fastest-growing AI-powered calling solution, successfully raised a $28 million round, closing its Series B funding. The latest funding, co-led by KPN Ventures and Lead Ventures and supported by existing investors Point Nine Capital, henQ, Presto Ventures, and Orbit Capital, is a big step in CloudTalk's journey to transform business communication.

Realm Accelerates Contact Center Performance with AI-Driven Efficiency and Insights PEACHTREE CORNERS, Ga., Jan. 17, 2024 /PRNewswire/ -- USAN, a leader in customer engagement solutions, is proud to announce the launch of USAN Realm ™, a groundbreaking SaaS platform designed to transform contact center operations and Customer Experience (CX) on Amazon Connect. Realm empowers contact centers to create, deliver, and manage Amazon Connect deployments with unmatched speed, reducing deployment time by 40%.

SAN FRANCISCO, Jan. 17, 2024 /PRNewswire/ -- Vidnoz, the forefront AI-powered video platform, recently introduced a groundbreaking feature, Voice Clone, within its free AI video generator. This innovation allows its users to clone their voices and speak in over 80 languages while preserving their authentic tones.

LOS ANGELES, Jan. 17, 2024 /PRNewswire/ -- Revyrie announces its acquisition of New York agency Myntr, an e-commerce solutions provider, in an all-cash deal. Revyrie acquires Myntr in all cash deal, expanding e-commerce capabilities and strengthening digital portfolio.

The funding will enable Blueshift to expand its sales and marketing operations for its patented AI-powered customer engagement platform. MENLO PARK, Calif., Jan. 16, 2024 /PRNewswire/ -- Runway Growth Capital LLC ("Runway"), a leading provider of growth loans to both venture and non-venture-backed companies seeking an alternative to raising equity, announced today a $40 million debt commitment to Blueshift, a San Francisco-based company that helps brands automate and personalize engagement across every marketing channel, using a unique combination of Customer AI & Generative AI.

Leading experience optimization platform takes personalization to the next level with generative AI landing pages SAN FRANCISCO, Jan. 17, 2024 /PRNewswire/ -- Today, Intellimize, a leading AI experience optimization and personalization platform, proudly announces the launch of its latest feature, AI Landing Pages, an innovative feature designed to meet the ever-growing demand for personalized digital experiences. In October 2023, Intellimize introduced Intellimize Landing Pages, empowering marketers to create personalized landing pages at scale.

Vancouver, BC, Jan. 17, 2024 (GLOBE NEWSWIRE) -- In a strategic move to extend its renowned SEO services beyond Canadian borders, Vancouver SEO Company ClientSprint proudly announces its expansion into the US market. Leveraging its proven expertise in digital marketing, the agency is set to bring its innovative approach to SEO to businesses in the United States.

LivePerson's State of Customer Conversations 2024 report reveals clear divide between business leaders and their customers on topics of AI adoption, enthusiasm, and education With only 50% of consumers feeling positive about using AI to interact with brands, survey data uncovers how to improve digital engagement to bridge the gap NEW YORK, Jan. 16, 2024 / PRNewswire / -- LivePerson (NASDAQ: LPSN), the global leader in enterprise conversations, released the results of its State of Customer Conversations 2024 report today. The annual report surveyed thousands of business leaders and consumers across the world about artificial intelligence (AI), automation, and chatbots.

Jumpmind technology supports the global brand’s 450 store locations throughout the US, Canada and the UK NRF 2024, New York City (Booth 6163) – January 16, 2024 – Jumpmind, Inc., a leading provider of innovative retail technology solutions, today announced the successful deployment of its cloud-native, mobile-first Point of Sale (POS) and CX Connect interactive customer engagement solution to enrich end-to-end in-store experiences at Build-A-Bear Workshop, Inc. (NYSE: BBW) retail stores worldwide. Originally conceived as a place for children to create their own special teddy bear with a step-by-step process, including its now iconic Heart Ceremony, Build-A-Bear is now a multi-generational, multi-dimensional global brand appealing to diverse consumer demographics.

Ada AI Agent to integrate with Dixa's conversational customer service platform, delivering seamless AI-powered automation across the entire customer service journey TORONTO, Jan. 16, 2024 /PRNewswire/ -- Ada, the AI-native customer service automation company, today announced a partnership with Dixa, the conversational customer service platform. Together, the two solutions will deliver seamless AI-powered automation across the entire customer journey. "Our partnership with Dixa more closely connects humans and AI, and presents new opportunities for collaborative learning across the customer service journey," said Mike Murchison, CEO and co-founder, Ada. "Ada's AI Agent combined with Dixa's unified agent platform, which was purpose-built for maximum agent efficiency, are improving agents' jobs and helping them do a better job for their customers as well." The effortless integration of Ada's AI Agent with Dixa's unified agent workspace marks a significant leap in enhancing the efficiency of customer service teams.