The Wire (Page 16)

Built for the agentic and open era, the reimagined platform unifies intelligence, data, and orchestration across the business New innovations across the ServiceNow AI Platform and deeper integrations with partners like Microsoft, NVIDIA, Google, and Oracle fuel enterprise‑wide orchestration Global leaders including Adobe, Aptiv, the NHL, Visa, and Wells Fargo use ServiceNow AI to drive measurable outcomes LAS VEGAS – May 6, 2025 – Knowledge 2025 – Today, ServiceNow (NYSE: NOW) opened its blockbuster annual customer and partner event, Knowledge 2025, by unveiling the new ServiceNow AI Platform to put any AI, any agent, any model to work across the enterprise. This next chapter introduces new innovations across the platform, along with deeper integrations with strategic partners like NVIDIA, Microsoft, Google, and Oracle to accelerate enterprise‑wide orchestration.

Talkdesk Express includes $100 in free credits and 25 free licenses to help small businesses get started with their customer service operations PALO ALTO, Calif., May 06, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced the launch of Talkdesk Express ™, an enterprise-grade customer service solution for small businesses that empowers them to deliver the same exceptional customer service as large organizations, without the complexity. A Gartner® study reports, "76% of executive leaders see CX as critical to meeting organizations' business goals."* However, traditional contact center software is either too expensive or complex for small businesses, placing them at an unfair disadvantage.

Particle brings its app’s news summarization capabilities to the web with a.news domain from Identity Digital – expanding access to timely, trustworthy news coverage SAN FRANCISCO & BELLEVUE, Wash.--( BUSINESS WIRE)-- Particle, a media platform that delivers summarized and personalized news fast, and Identity Digital ®, a leader in connecting the online world with domain names and related technologies, today announced the launch of the particle.news website. Readers can now stay informed with ease, accessing the news they care about in one place—while being guided to original reporting for deeper insights.

BERLIN & NEW YORK--( BUSINESS WIRE)--Parloa, an innovator in Agentic AI for customer experience, today announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, Altimeter Capital, and General Catalyst are leading this round with participation from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures.

Latest GoTo Connect advancements deliver a powerful unified inbox, new mobile features, and practical AI capabilities for enhanced productivity and customer interactions BOSTON, May 6, 2025 – GoTo, the leader in cloud communications and IT, today announced over 100 new features for GoTo Connect that combine omnichannel customer experience, powerful AI solutions, and streamlined management, to help small and midsize businesses (SMBs) communicate smarter and faster. By introducing expanded mobile capabilities, new communication channels, powerful admin tools, and an enhanced unified inbox, GoTo Connect enables businesses to effortlessly manage conversations across email, WhatsApp, and more.

Scalable, advanced cloud AI solutions transform operational efficiency, integration and decision-making BLUE BELL, Pa., May 5, 2025 /PRNewswire/ -- Unisys (NYSE: UIS) has released three new cloud AI solutions under its Cloud, Applications & Infrastructure (CA&I) business unit. These solutions – Cloud AI Foundation, Cloud AI Enablement, and Cloud AI Customer Experience – are engineered to drive operational efficiency, streamline decision-making processes and enable organizations to maximize resources while integrating AI into core operations.

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experience PALO ALTO, Calif. and PHOENIX, May 05, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today introduced Talkdesk Utilities Experience Cloud ™, an intelligent CX platform that empowers utility providers to deliver fast omnichannel service effortlessly. Using advanced industry-trained AI, the platform revolutionizes how utility companies interact with and support customers on the most common and complex issues and queries.

Webflow Cloud tears down the wall between websites and web apps SAN FRANCISCO, May 5, 2025 /PRNewswire/ -- May 5, 2025 – Webflow today announced Webflow Cloud, a major expansion of its platform that allows teams to host and deploy full-stack web applications natively within Webflow. Businesses can now run dynamic apps, backend logic, and integrated web experiences directly alongside their websites without relying on separate hosting or creating fragmented customer experiences.

First-of-its-kind solution proactively combats digital threats leveraging intelligent automation and expert human oversight IRVINE, Calif.--( BUSINESS WIRE)-- Alorica Inc., a global leader in tech-powered customer experiences (CX), today announced its next-generation Digital Trust & Safety platform, integrating advanced AI technology with human expertise to deliver proactive, scalable protection across digital communities. The groundbreaking solution offers sophisticated automation, continuous learning capabilities and expert human review—ensuring unparalleled compliance, efficiency and user safety. “As online platforms expand rapidly, traditional Trust & Safety services are struggling to address increasingly sophisticated threats,” said Mike Clifton, Alorica’s Co-CEO. “Our advanced model leverages a powerful, proven AI infrastructure combined with our unique human-in-the-loop decision-making expertise.

Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow's Financial Services Operations (FSO) product ROCKVILLE, Md., May 1, 2025 /PRNewswire/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced a strategic partnership with NewRocket, an Elite ServiceNow partner. Under the expanded agreement, NewRocket will serve as an official reseller of 3CLogic's AI-driven Contact Center solutions to be leveraged as part of its broader Bank of NewRocket offering focused on transforming the Financial Services industry.