The Wire (Page 163)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Appriss Retail Promotes Two Senior Executives to Its C-Suite and Brings On New VP of Marketing As the Company’s Growth Accelerates
Nov 30, 2023
Emily Rhodes joins the Appriss Retail team, while Heather Magaro and Melissa Trelfa earn new positions within the company IRVINE, Calif.--(BUSINESS WIRE)-- Appriss Retail, a leading provider of data and analytics solutions designed to reduce retail losses, decrease returns, and provide a more seamless consumer experience, today announced two internal promotions to the c-suite and a new vice president hire. Emily Rhodes has joined as Appriss Retail’s VP of marketing, while Heather Magaro and Melissa Trelfa have been promoted to chief financial officer and chief people officer, respectively.
Press Release
Customer Experience
Symbee Business Intelligence: BI Insights for Amazon Connect
Nov 29, 2023
Symbee, a leading provider of Amazon Connect Contact Center Solutions, is proud to announce the launch of Symbee Business Intelligence (BI) ORLANDO, FLOIRDA, UNITED STATES, November 29, 2023 / EINPresswire.com / -- Symbee, a leading provider of Amazon Connect Contact Center Solutions, is proud to announce the launch of Symbee Business Intelligence (BI). This innovative BI solution that is specifically designed for Amazon QuickSight and offers advanced Analytics, Insights and Business Intelligence capabilities for Amazon Connect as well as other AWS Customer Engagement Services.
Press Release
Digital Marketing
B2B Marketing Firm Elevates New Product Launch Results for Technology Companies
Nov 29, 2023
Launch Marketing’s product launch services help exceed lead generation goals for B2B technology companies. AUSTIN, TEXAS, UNITED STATES, November 29, 2023 / EINPresswire.com / -- Launch Marketing, a provider of turn-key marketing services for business-to-business (B2B) technology-focused companies, successfully supports businesses navigating a new product launch.
Press Release
Digital Marketing
AI-Powered Social Marketing App Introduces Image Suggestions to Simplify Social Media Content Creation: Hookle
Nov 29, 2023
HELSINKI, Nov. 29, 2023 /PRNewswire/ -- In the dynamic landscape of social media marketing, an innovative mobile app is set to redefine the game for small businesses. Hookle has announced the launch of its latest cutting-edge feature, smart image suggestions based on artificial intelligence and high-quality image stocks.
Press Release
Content Strategy
Futuri and RCS Enter into International Partnership Agreement for SpotOn and Futuri AudioAI™
Nov 29, 2023
The company will now represent select Futuri products outside the United States. CLEVELAND, Nov. 29, 2023 /PRNewswire/ -- Futuri, the leader in AI-powered software solutions for the media industry, today announced the formation of a new partnership with RCS, the world's largest broadcast software company.
Press Release
Customer Experience
Amazon Connect Introduces Generative AI Capabilities to Help Organizations Improve Customer Service Experiences
Nov 28, 2023
Las Vegas—November 28, 2023— At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud contact center that enables organizations of all sizes to deliver better customer experiences at lower cost. Powered by large language models (LLMs) and other foundation models (FMs) available through Amazon Bedrock, the latest Amazon Connect enhancements include new generative AI capabilities that expand on the service’s existing machine learning (ML) features to transform how companies provide customer service.
Press Release
Customer Experience
Cyara Strengthens AI-Based Chatbot Optimization Capabilities With Acquisition of QBox
Nov 28, 2023
Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance November 28, 2023 09:00 AM Eastern Standard Time REDWOOD CITY, Calif.--( BUSINESS WIRE)-- Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization, testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments.
Press Release
Digital Experience
QualDerm Partners Collaborates With Abundant Health Acquisition to Transform Online Presence With Kentico’s Digital Experience Platform
Nov 28, 2023
Nashville, Tennessee, November 28, 2023 — QualDerm Partners, a prominent dermatology services company, has joined forces with Abundant Health Acquisition (aha!), a leading digital experience platform implementation and software development partner for healthcare organizations, to launch a comprehensive website consolidation and digital transformation initiative. The collaboration leverages Kentico’s digital experience platform (DXP) to create and efficiently manage over 40 practice websites within a consolidated solution.
Press Release
Digital Marketing
MarketResearch.com's Profound Service Launches AI-Powered Search
Nov 28, 2023
Profound is revolutionizing market intelligence with the first full-text database enhanced with AI capabilities. ROCKVILLE, Md., Nov. 28, 2023 /PRNewswire/ -- Today, Marketresearch.com unveiled an AI-powered search engine for the world's largest database of market intelligence.
Press Release
Customer Experience
Dovetail Appoints Kate Andrews as Head of Technology and Expands Leadership Team With a Suite of Senior Executives
Nov 28, 2023
SAN FRANCISCO and SYDNEY, Nov. 28, 2023 /PRNewswire-PRWeb/ -- Dovetail, the leading customer research platform, has announced the appointment of Kate Andrews as Head of Technology, as well as several other key appointments across its C-suite. This follows a successful Series A round last year led by Accel, in which the company raised $63M The appointments further cement Dovetail's place as a pioneer in the emerging customer insights category.