The Wire (Page 163)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Workplace
Autobound Launches Personalization API to Help Others Build Insight-Driven AI Writers
Jan 11, 2024
SAN FRANCISCO, Jan. 11, 2024 /PRNewswire/ -- Autobound, a leading AI startup revolutionizing the way salespeople conduct research and write personalized emails, today announced the launch of their public-facing API. This groundbreaking development empowers other companies to launch their own insight-driven AI writers faster.
Press Release
Digital Marketing
Typeface Announces Integration Within Microsoft Dynamics 365 Customer Insights to Help Redefine Marketer Experiences
Jan 11, 2024
Microsoft Dynamics 365 Customer Insights customers will get access to Typeface’s brand and audience-personalized AI seamlessly within their environments. SAN FRANCISCO--(BUSINESS WIRE)-- Typeface, the generative AI platform for enterprise content creation, and Microsoft today announced an AI-powered experience within Microsoft Dynamics 365 Customer Insights, a market leading customer data platform and journey orchestration solution, that will transform how marketers work by reducing the complexities of end-to-end campaign management and enhancing marketer productivity and ROI.
Press Release
Digital Marketing
Integrate Launches Media Division, Pipeline360
Jan 11, 2024
New Survey Reveals Over Half of B2B Marketers are Not Able to Meet Their Pipeline Goals Boulder, CO and Worldwide – January 10, 2024 – Integrate, a leading B2B marketing demand management platform, today announced the launch of Pipeline360, its media arm that offers an all-in-one integrated media solution for content syndication, account intelligence enhancement, and digital advertising. Pipeline360 incorporates what was previously known as the Integrate Lead Generation Marketplace with multi-channel, full funnel, global campaign management, including real-time analytics, lead validation and standardization, and enhanced segmentation.
Press Release
Customer Experience
Eagle Eye Unveils EagleAI, an AI-Powered Data Science Solution Designed for Retail
Jan 11, 2024
By leveraging customer data and predictive machine learning algorithms, EagleAI is ushering in the next generation of personalisation at scale LONDON, Jan. 11, 2024 /PRNewswire/ -- Eagle Eye, the leading SaaS business that executes loyalty, personalised promotions and omnichannel marketing solutions for retail, travel and hospitality brands, has launched EagleAI, a modular, customer-centric data science solution powered by AI built specifically for the grocery and retail sectors. EagleAI will help retailers and grocers across the globe better meet their customers' wants and needs individually, optimise promotional spending, increase ROI, and enable true one-to-one engagement that ultimately drives loyalty.
Press Release
Customer Experience
Instructure Names Rachel Orston as Chief Customer Officer to Build on Legacy of Transformative Customer Experience
Jan 10, 2024
SALT LAKE CITY, Jan. 10, 2024 /PRNewswire/ -- Instructure, the leading learning platform and maker of Canvas, today announced Rachel Orston as its new Chief Customer Officer. Instructure's CX team leverages real-world educational experience as it helps customers improve student outcomes, with over half of its CX team having taught or worked in educational institutions.
Press Release
Customer Experience
Glassbox Delivers Enterprise-Ready Generative AI Assistant With Microsoft Azure OpenAI Service
Jan 10, 2024
Secure, Compliant GenAI Solution Accelerates and Democratizes Access to Rich Digital Insights January 10, 2024 09:00 AM Eastern Standard Time NEW YORK--( BUSINESS WIRE)-- Glassbox (TASE:GLBX), a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its enterprise-ready AI assistant, which the company has named GIA (Glassbox Insights Assistant). Glassbox turned to Microsoft Azure OpenAI Service, which hosts OpenAI models fully within the secure Azure environment, to elevate the security and privacy standards of its previously announced AI assistant.
Press Release
Ecommerce
Firework Launches AVA, the Virtual Shopping Assistant Giving a Face to Ecommerce
Jan 10, 2024
The adaptive AI digital human provides always-on, real-time sales assistance and customer support to help brands bring the best of the in-store customer experience online SAN MATEO, Calif., Jan. 10, 2024 /PRNewswire/ -- Firework, the world's leading video commerce and engagement platform built for brands and retailers, today unveiled a powerful AI-generated video sales assistant purpose-built for commerce — AVA (short for AI Virtual Assistant). Powered by Firework's own proprietary fine-tuned large-language model (LLM) and rendered as a lifelike, digital human avatar, AVA brings a face to e-commerce, helping brands fully transform cold e-commerce sites into connected virtual stores.
Press Release
Ecommerce
Eclipse Stores Enables Digital Retail Success With Tecsys' OMS
Jan 10, 2024
New digital ecosystem effectively combines the elegant Shopify front end with the sophisticated Tecsys order management orchestration back end, providing a scalable platform for efficient omnichannel commerce. ST.
Press Release
Digital Marketing
MediaGo Partners With Voluum to Optimize Campaign Delivery and Management for Advertisers
Jan 10, 2024
The collaboration will centralize the management process, allowing Voluum users to leverage MediaGo's deep learning technology to optimize ad performance and maximize ROI. SAN FRANCISCO, Jan. 10, 2024 /PRNewswire/ -- MediaGo, a deep learning-based intelligent advertising platform under the Baidu Global Business Unit, today announced its partnership with Voluum, a leading advertising tracking and optimization platform.
Press Release
Digital Experience
Acquia Completes Acquisition of Monsido
Jan 09, 2024
Adds website accessibility, website optimization, and compliance solution to Acquia’s industry-leading digital experience platform (DXP) BOSTON--(BUSINESS WIRE)-- #accessibility -- Acquia, the digital experience leader, today announced the successful completion of its acquisition of the Monsido platform, a website accessibility and optimization solution. The SaaS-based Monsido platform helps customers of all sizes, across industries, to monitor and perfect website accessibility, content quality and governance, search engine optimization (SEO), data privacy, and performance.