The Wire (Page 171)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Progress Accelerates Digital Modernization Using Generative AI and Enhanced Data Connectivity With Latest Release of Sitefinity
Nov 02, 2023
Progress Sitefinity 15 empowers marketers with generative AI capabilities and enhanced data connectivity for a unified customer view and accelerated delivery of personalized experiences BURLINGTON, Mass., Nov. 02, 2023 (GLOBE NEWSWIRE) -- Progress (NASDAQ: PRGS), the trusted provider of application development and infrastructure software, today announced the availability of Progress® Sitefinity® 15. With this release, Progress delivers new generative AI (GenAI) support throughout the platform, enabling marketers to create personalized content at scale.
Press Release
Customer Experience
JTB Custom Rebrands as VU Custom and Announces New Leadership
Nov 02, 2023
JACKSON, Wyo.--(BUSINESS WIRE)--JTB Custom, a leading SaaS platform enabling product customization, today announced it has rebranded to VU Custom. The new name reflects the company’s longstanding commitment to helping brands and their consumers “view” all the tools, images, and data needed for a seamless product customization process from start to finish.
Press Release
Digital Marketing
Yahoo Debuts Edge-2-Edge: A New Collection of Premium Ad Formats
Nov 02, 2023
The new advertising portfolio from Yahoo is fully responsive and optimized for high impact, driving increased ad creative performance NEW YORK--(BUSINESS WIRE)--Yahoo Advertising has announced the launch of Edge-2-Edge, a new collection of premium formats designed to offer advertisers an opportunity to maximize their exposure and engagement on Yahoo properties. With the capability to fill any screen from edge to edge, it provides a seamless viewing experience across all device types.
Press Release
Customer Experience
Monetate Launches Customer Journey Analytics
Nov 02, 2023
Tool Offers End-To-End View of Platform-Executed Buyer Journeys, Enabling Improved Delivery of Modern Customer Experiences DALLAS--(BUSINESS WIRE)-- Monetate, the leading personalization platform that helps build personal and meaningful digital connections between brands and their global customers, today announced general availability of its Journey Analytics tool. Monetate clients test, personalize, and merchandise via Monetate Experiences.
Press Release
Customer Experience
Alchemer Digital Delivers Omni-channel Customer Engagement Across Digital Properties
Nov 02, 2023
Digital leaders can listen to and communicate with customers through the digital channels where their customers choose to engage LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer – a global leader in experience management and enterprise feedback technology – announces Alchemer Digital. Alchemer Digital includes Alchemer Mobile and Alchemer Web in a single platform, enabling digital leaders to leverage omni-channel engagement to drive higher value customer experiences.
Press Release
Customer Experience
Foundever™ and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training
Nov 01, 2023
MIAMI and PALO ALTO, Calif., Nov. 1, 2023 /PRNewswire/ -- Foundever™, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents, in which the two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. This partnership marks a significant milestone for both companies in their commitment to elevate customer service training through cutting-edge solutions. "Equipping our people with the best training tools and resources is key to delivering exceptional customer experiences," said Laurent Uberti, president, CEO & founder of Foundever. "Zenarate's AI-training technology can accelerate our agents' proficiency in a dynamic and efficient way. I'm excited to begin this partnership which supports our team in preparing for the future and becoming ready to shape it." "We are thrilled to partner with Foundever and bring AI Coach to thousands of agents to ensure exceptional customer experiences for global brands," said Brian Tuite, co-founder and CEO of Zenarate. "Helping agents master the skills necessary to solve complex problems and deliver superior empathetic experiences will bolster the value Foundever delivers to brands that strive to improve the ever-important human aspects of outstanding customer experiences." By joining forces with Zenarate, Foundever further augments its customer-centric CX training program with state-of-the-art technology, thus revolutionizing the approach to customer service training.
Press Release
Customer Experience
Chicory Builds Direct Integration With Albertsons to Enhance Online Shopping Experience for the Retailer
Nov 01, 2023
NEW YORK, Nov. 1, 2023 /PRNewswire/ -- Chicory, a contextual commerce advertising platform, today announced that it is enhancing and expanding its partnership with Albertsons Companies, a national grocery retailer, through a direct shoppable integration. This new integration offers several benefits, including the capability to send products directly to carts at Albertsons and 15 of its banners via Chicory's shoppable recipe technology and in-recipe contextual advertisements.
Press Release
Ecommerce
DynamicWeb and Softweb Solutions Partner to Pioneer the Future of B2B Commerce
Nov 01, 2023
LOS ANGELES, CA, UNITED STATES, November 1, 2023 / EINPresswire.com / -- Leading eCommerce solutions provider, DynamicWeb, is pleased to announce a partnership with Softweb Solutions, an industry leader specializing in tailored B2B solutions for the manufacturing and engineering vertical. DynamicWeb, a distinguished B2B commerce platform synonymous with industry giants such as Microsoft Dynamics 365 Commerce, Salesforce Commerce, and Sitecore, believes this strategic collaboration represents a significant leap forward, combining Softweb Solutions' innovative capabilities with DynamicWeb's cutting-edge solutions.
Press Release
Customer Experience
“Big Ass Bag” (BAB) Launches Innovative Mobile App, Revolutionizing the Future of the Online Shopping Experience
Nov 01, 2023
BAB is a universal shopping cart that lets you add items from millions of online stores into ONE digital bag eliminating the chaos of endless open browsers tabs. Once users find items online that they want to purchase in the near or distant future, they can add it directly into their BAB app by copying the URL, or adding it directly from their share sheet.
Press Release
Digital Marketing
Introducing the Enterprise Value Collective: A New Community for B2B Value Marketing, Selling and Customer Success
Nov 01, 2023
The Enterprise Value Collective: Independent Community for Value Marketing, Selling and Customer Success. Shared learnings, interviews, insights and events to improve your value articulation and accelerate your value programs.