The Wire (Page 175)

Hastings Direct removes siloed, disparate systems and unifies CX operations on CXone to create data and process convergence Hoboken, N.J., October 24, 2023 – NICE (Nasdaq: NICE) today announced that Hastings Direct has found great success migrating to the cloud by implementing NICE CXone to streamline and converge operations. Previously operating eight separate on-premise platforms across three countries, Hastings Direct wanted to gain greater insights into the data of its contact centers to improve efficiency and maximize productivity.

The first–of-its-kind CRM partnership supercharges B2B lead generation HubSpot and TikTok partner to help businesses solve customer acquisition challenges Written by HubSpot Communications HubSpot and TikTok are joining forces to make community-based customer acquisition easier than ever for B2B brands with a new integration designed to easily capture leads from TikTok directly in HubSpot’s Smart CRM. As the first CRM partnership for TikTok lead generation, businesses benefit from the combined power of the leading destination for short-form mobile video and the leading customer platform to drive growth like never before.

EOX Vantage welcomes new Marketing Analyst, Meena Chauhan This October, EOX Vantage welcomed Meena Chauhan as a marketing analyst. Meena will support the marketing team's efforts to propel the company's growth goals.

MARU AI will enhance the capability and proficiency of Ecommerce Software Engineers to modernize the software development lifecycle BOULDER, Colo., Oct. 25, 2023 /PRNewswire/ -- AI integration in software engineering is already happening and companies that refuse to adapt will be left behind. According to the World Economic Forum, within the next 5 years, ecommerce is expected to be adopted by 75% of companies worldwide.

XIAMEN, China, Oct. 25, 2023 /PRNewswire/ -- Yeastar ( https://www.yeastar.com/), the world's leading provider of Unified Communications (UC) solutions, today announced strategic plans for its contact center solution at Yeastar Day 2023 Virtual. Earlier this month, Yeastar released a new update to its P-Series Phone System, introducing WhatsApp and SMS integration for omnichannel messaging.

WASHINGTON, Oct. 25, 2023 /PRNewswire/ -- Ecosystems recently announced the launch of ViViEN, a generative AI and machine learning Virtual Value Engineer that facilitates a shared understanding between provider and customer on the value of their partnership within the Ecosystems SaaS platform. ViViEN supports four powerful use cases.

The new technology called Build with AI is powered by GPT-3 and 20+ years of SurveyMonkey data and allows users to draft a survey by simply describing the desired survey or goal SAN MATEO, Calif.--(BUSINESS WIRE)-- SurveyMonkey, a global leader in online surveys and forms, today announced the availability of Build with AI, a new survey creation feature powered by AI research and deployment company, OpenAI. Build with AI, the newest capability in the SurveyMonkey Genius ® lineup of AI-enabled features, allows users to create surveys from just a written description, automating and accelerating the survey creation process.

Businesses already report results like saving 19 working days or ~$5K per employee per year with Grammarly; now the company doubles down on enterprise AI by adding personalized voice capabilities and making its generative AI features generally available October 25, 2023 09:00 AM Eastern Daylight Time SAN FRANCISCO--( BUSINESS WIRE)-- Grammarly, the company helping over 30 million people and 70,000 teams work smarter and faster wherever they write, today announced several updates to its enterprise AI offerings, including new personalized voice profiles to produce text that sounds like the user and the general availability of its generative AI features. Grammarly is seeing growing enterprise demand as the only AI writing partner that works across a company’s apps and tools, understands their unique context, and doesn’t compromise security and privacy. “Grammarly Business has cut that by at least half, and that’s allowed my team to scale without scaling.” People at 96% of the Fortune 500 and teams at leading enterprises such as Atlassian, Zoom, Databricks, Expedia Group, Expensify, and Siemens are getting results with Grammarly.

WALLDORF — SAP SE (NYSE: SAP), a global leader in enterprise cloud solutions, today announced new generative AI capabilities across the SAP Customer Experience portfolio, including SAP’s natural-language generative AI copilot Joule. These new capabilities will help businesses automate time-consuming tasks and quickly analyze data from across the enterprise to gain valuable, actionable insights that deliver more intelligent, personalized experiences for customers.

At the Frontlines of the AI Revolution: Omega Venture Partners Strengthens its Stature as the Leading Venture Capital Firm Cultivating Tomorrow's Tech Leaders PALO ALTO, Calif., Oct. 24, 2023 /PRNewswire/ -- Today marks a significant milestone as Omega Venture Partners heightens its leadership in the global AI investment landscape with the unveiling of investments in a new set of category-leading companies. As a vanguard in the venture capital industry, Omega Venture Partners showcases its commitment to nurturing artificial intelligence (AI) and AI-enabled technologies, furthering its stature as the leading VC partner for the most innovative and compelling AI companies.