The Wire (Page 18)

New agentic AI capabilities orchestrate the buying experience across digital, voice, and messaging channels, empowering revenue teams to connect every step of the buying journey to drive efficient revenue growth. SANTA BARBARA, Calif., May 28, 2025 /PRNewswire/ -- Invoca, the AI-leader in revenue execution platforms, today announced it has signed a definitive agreement to acquire Symbl.ai, an AI-driven human intelligence platform.

Integration provides businesses unprecedented ability to optimize conversations with leads. ATLANTA--( BUSINESS WIRE)-- CallRail, the lead engagement platform, today announced a new integration with RingCentral, a global leader in AI-powered business communications, that empowers SMBs with enterprise-grade communication intelligence.

71% of AI chatbots use first-party reviews as a source when prompted with travel-related queries 100% of AI Platform Perplexity’s responses to travel-related prompts reference review-based sources, compared to over half (58%) of ChatGPT’s responses. Artificial intelligence (AI) is quickly transforming how consumers plan their holidays, with a growing number using AI tools to discover and organize trips — especially to long-haul destinations.

Leader in Agentic AI Achieves Microsoft’s Top Tier Partner Status to Help Enterprises Modernize Customer Support Dallas, Texas, — Cognigy, a global leader in AI-powered customer service solutions, today announced it has achieved Microsoft Solutions Partner with Certified Software, the highest level of partnership within Microsoft’s AI Cloud Partner Program. This milestone recognizes Cognigy’s success helping major brands use AI to speed up support, reduce wait times, and improve customer satisfaction, all within the Microsoft ecosystem.

Led by SignalFire, the round fuels growth of AI-powered conversation intelligence platform built for face-to-face sellers NEW YORK, May 22, 2025 /PRNewswire/ -- Siro, the AI-powered conversation intelligence platform for in-person sales, today announced it has raised $50 million in Series B funding led by SignalFire, with participation from 01 Advisors, StepStone Group, and existing investors CRV, Fika Ventures, and Index Ventures. The funding will be used to accelerate product development and expand the team across engineering, sales, and customer success.

This launch sets the stage for the company's upcoming Innovation Keynote and a transformative leap beyond traditional automation—turning business goals into cross-channel campaigns that deliver immediate results CHICAGO, May 22, 2025 /PRNewswire/ -- ActiveCampaign, a leading marketing automation platform, today introduced Active Intelligence, a new user experience that deeply integrates AI across every part of the platform to make marketing faster, smarter, and more intuitive. From automations to a conversational workspace, autonomous agents, and performance insights—Active Intelligence is the system-wide intelligence engine behind it all.

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background noise. Engage AI Complete integrates generative AI and speech-to-text capabilities to deliver real-time assistance, personalized coaching, actionable insights and automated quality assurance (QA) to help drive more satisfied customers, more motivated agents, more efficient calls – and genuine human connections.

PLANO, Texas, May 22, 2025 /PRNewswire/ -- Movate, a global digital technology services provider, today announced the acquisition of Prescience, a leading firm specializing in AI, data science, and advanced analytics. This strategic acquisition represents a major milestone in Movate's journey to embed artificial intelligence at the heart of its service offerings, enabling clients to unlock real-time, data-driven outcomes through cutting-edge technologies.

AI Technology Fuses Content Compliance, Brand Fit, and Performance, Reducing Legal Reviews by 90% and Speeding Campaign Launches NEW YORK, May 22, 2025 /PRNewswire/ -- Persado, a leading provider of AI-powered content compliance and performance solutions for marketing, today launched Persado Marketing Compliance AI, the first agentic AI platform purpose-built for financial services marketing and legal teams to speed time to market of customer communications. The enterprise-grade solution integrates regulatory compliance analysis, performance prediction scoring, and brand fit insights, so companies can identify and rapidly resolve risks within content, shortening legal reviews by up to 90%.

The 8x8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint CAMPBELL, Calif.--( BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX provider that combines Contact Center, Unified Communication, and Communications APIs, is accelerating the next phase of the experience-driven economy by integrating AI across its platform. By integrating contact center, unified communications, and communication APIs, the AI-powered 8x8 Platform for CX continues to enable more personalized customer journeys, greater operational efficiency, and seamless team collaboration.