The Wire (Page 18)

Research from Bynder’s State of DAM report: The rise of AI-powered, human-approved content experiences has revealed that while businesses are adopting AI within their digital asset management solutions, 90% of global teams view human oversight as essential for safeguarding brand identity and ensuring personalization and compliance. The survey of 1,800 global managers* also found that as AI becomes more embedded across workflows, the top three areas of concern were around content governance, in particular, quality control (55%), risk management (50%), and compliance (47%).

New Data Analyzes 31 Million Reviews Across 226,500+ Business Locations, Revealing What Separates Reputation Leaders from Laggards SALT LAKE CITY — April 24, 2025 — InMoment®, the leading provider of Experience Improvement (XI)™ solutions, today released its 2025 Reputation Industry Benchmark Report, offering the most comprehensive view of how businesses are performing and falling behind when it comes to online brand reputation. Based on 31 million reviews across 226,500+ locations, the report reveals widening performance gaps between industry leaders and laggards, and highlights the strategies that drive brand visibility, trust, and customer acquisition in today’s digital-first economy.

A new era of customer engagement begins as BlueConic lets marketers launch personalized, interactive content—without leaving the CDP BOSTON, April 24, 2025 /PRNewswire-PRWeb/ -- BlueConic, the leading Customer Growth Engine, today announced the native integration of Experiences by Jebbit into its Customer Data Platform (CDP)—making it the first CDP to give marketers a fully embedded, no-code way to launch interactive experiences, powered by real-time profiles and segmentation. With this new integration, marketers can seamlessly incorporate quizzes, surveys, and guided journeys directly into their site experiences via BlueConic Dialogues without relying on technical resources.

More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period MINNEAPOLIS--( BUSINESS WIRE)-- Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and deliver exceptional customer experiences. These innovations remove friction from daily workflows, giving managers and agents the tools to work more efficiently while ensuring service excellence.

The professional peer network is inspired by a recent Alliance report which found companies that have widely implemented MACH are twice as likely to leverage AI compared to those new to MACH CHICAGO--( BUSINESS WIRE)--The MACH Alliance, a not-for-profit industry body dedicated to advocating for open, best-in-class technology ecosystems, today unveiled the MACH AI Exchange, a professional peer network focused on guiding real-world AI implementation for enterprise companies. The program will launch at The Composable Conference 2025, the MACH Alliance’s global annual event taking place April 22-24 in Chicago.

The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, April 23, 2025 (Newswire.com) - Insightful.io, a leading provider of workforce analytics and remote work software, today announced the launch of its new Quality Management (QM) module for contact centers, with the potential for up to 99% coverage.

Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience PALO ALTO, Calif. —April 23, 2025— Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced a new agentic AI solution —part of the Talkdesk Ascend AI™ platform—purpose-designed for banks and credit unions to deliver high-value, personalized service across the entire customer journey. Unlike one-size-fits-all agentic AI offerings, Talkdesk AI Agents for Financial Services is an out-of-the-box solution built on industry-specific AI models with deep integration into core banking, digital banking, and customer relationship management (CRM) platforms—making it easier for financial services institutions to implement a new level of customer experience automation that delivers real value.

From ‘Minimalists’ to ‘Tastemakers,’ personas reveal consumer desire to simplify everyday life with agents April 23, 2025 -- AI agents are rapidly changing how we work, but Salesforce’s latest research reveals that consumers are also looking to agentic AI to simplify their daily lives. The survey of 2,552 U.S. consumers identifies four distinct personality types interested in AI agents: The Life-Hacker; the Tastemaker; the Minimalist; and the Smarty Pants. “Our findings reveal that consumer personas are as varied as the AI agents serving them,” said Vala Afshar, Chief Digital Evangelist, Salesforce. “The ability of agents to personalize services based on each individual’s traits will unlock incredible opportunities for both brands and consumers as this technology continues to scale.” While businesses are focused on the efficiencies that AI agents can unlock, the study found that most consumers favor tools, like AI agents, that help them reach better decisions, manage information overload, and make their lives easier.

InMoment Named a Leader for Its Ability to Execute and Completeness of Vision InMoment Recognized as a Leader Four Times Consecutively in Voice of the Customer Platforms by Gartner SALT LAKE CITY (April 22, 2025)— InMoment®, the leading provider of integrated Experience Improvement solutions, has been named a Leader in the 2025 Gartner® Magic Quadrant ™ for Voice of the Customer Platforms. Gartner evaluated 12 vendors in the report on the Ability to Execute and Completeness of Vision.

New solution offers intelligent call routing, real-time analytics, and quality monitoring to enhance service and performance MORRISTOWN, N.J., April 22, 2025 /PRNewswire/ -- BCN, a leading managed network and technology solutions provider, today announced the launch of the BCN Cloud Voice Call Center. This secure, all-in-one platform is designed to eliminate the complexity, cost, and security vulnerabilities of legacy systems.