The Wire (Page 184)

JourneyTrack has pioneered a customer-first, enterprise-grade SaaS experience management platform that prioritizes the customer experience. PORTLAND, Ore., Oct. 24, 2023 /PRNewswire/ -- JourneyTrack Founder and CEO Ania Rodriguez is a self-made Latina woman entrepreneur who turns heads and makes the seemingly impossible happen.

Brings Thrive Global into the agent flow of work in Webex Contact Center, reducing agent attrition & enabling greater productivity with Thrive Reset News Summary: New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes. New Webex Customer Experience Essentials package extends agent and supervisor functionality to employees outside traditional contact centers for faster resolution of customer needs.

Fusing Real-time Data with Empirical Testing, Retailers Gain a Comprehensive Toolkit to Drive In-store Innovation In our collaboration with MarketDial, we envision arming retailers with the tools to experiment dynamically and observe tangible impacts on foot traffic and customer engagement”.” — Sergio Gutierrez, RetailNext CRO CAMPBELL, CALIFORNIA, USA, October 26, 2023 / EINPresswire.com / -- RetailNext, the leading in-store traffic analytics provider used by 450+ of the world’s most loved brands, today announced its partnership with MarketDial, a prominent A/B testing solution for physical retail. This partnership aims to provide retailers with an unprecedented 360° view of the customer journey.

SAN FRANCISCO, Oct. 26, 2023 /PRNewswire/ -- Regie.ai today launched updates to their Email Analyzer feature to provide significantly more feedback and recommendations to sales reps on what to improve to elevate the quality of their email sends. Accessible for Users of the Regie.ai Chrome extension and for those Users tasked with creating and editing Sequences within their Regie.ai App, the Email Analyzer gives users insight into the quality and effectiveness of their email's content before pressing send.

Content Marketing Institute and the American Marketing Association Announce New Content Marketing Certification Partnership New certification opportunity is part an extended version of Content Marketing University We are thrilled to be partnering with AMA to help educate and inspire marketers,” — Stephanie Stahl, general manager, CMI NEW YORK, NEW YORK, UNITED STATES, October 26, 2023 / EINPresswire.com / -- The Content Marketing Institute (CMI), the leaders in content marketing training and education, are teaming up with the American Marketing Association (AMA) to offer marketers a brand new Content Marketing Certification opportunity, providing marketers with the the knowledge, skills, and tools to stand out and succeed in the dynamic world of content marketing. Learn more at: cmi.media/certification In today’s digital age, content marketing IS now marketing.

PALO ALTO, Calif., Oct. 26, 2023 /PRNewswire/ -- As privacy concerns and weakening marketing performance erode traditional online advertising, Web3 Pro, a leading MarTech SaaS company built around targeted opt-in marketing, closed a substantial round of fresh funding from P101, one of the largest European venture investors, bringing the total raised to date to almost $10MM, with a post money valuation of $57MM. Marketers are moving quickly to retool their efforts now that Google is planning to eliminate third-party tracking cookies in its dominant Chrome browser in 2024.

Investment Led by Telstra Ventures with Participation from KPMG LLP and SYN Ventures SHORT HILLS, N.J., Oct. 26, 2023 /PRNewswire/ -- Cranium, the leading enterprise AI security and trust software firm, today announced that the company has raised $25 million in Series A funding. Telstra Ventures led the round with participation from KPMG LLP and SYN Ventures.

New capabilities optimize the power of Salesforce Einstein and elevate brand performance and ROI with Salesforce Data Cloud CONWAY, Ark.--(BUSINESS WIRE)-- Acxiom ®, the customer intelligence company, unveils its AI investment to help the world's leading brands implement Salesforce AI technologies. Acxiom's AI expertise can help brands deploy Salesforce Einstein and Data Cloud to boost the strategic value of their data, resulting in data-driven customer insights and business outcomes for marketers.

Hastings Direct removes siloed, disparate systems and unifies CX operations on CXone to create data and process convergence Hoboken, N.J., October 24, 2023 – NICE (Nasdaq: NICE) today announced that Hastings Direct has found great success migrating to the cloud by implementing NICE CXone to streamline and converge operations. Previously operating eight separate on-premise platforms across three countries, Hastings Direct wanted to gain greater insights into the data of its contact centers to improve efficiency and maximize productivity.

The first–of-its-kind CRM partnership supercharges B2B lead generation HubSpot and TikTok partner to help businesses solve customer acquisition challenges Written by HubSpot Communications HubSpot and TikTok are joining forces to make community-based customer acquisition easier than ever for B2B brands with a new integration designed to easily capture leads from TikTok directly in HubSpot’s Smart CRM. As the first CRM partnership for TikTok lead generation, businesses benefit from the combined power of the leading destination for short-form mobile video and the leading customer platform to drive growth like never before.