The Wire (Page 186)

Partnership results in enhanced customer offerings powered by Digital Solutions and Cloud CAMBRIDGE, Mass., Oct. 24, 2023 /PRNewswire/ -- GlobalLogic Inc., a Hitachi Group company and leader in Digital Engineering services, and Akamai (NASDAQ: AKAM), the cloud company that powers and protects life online announced a strategic partnership intended to make a broad range of enterprise technology solutions available to customers globally. As a member of the Akamai Partner Program, GlobalLogic will design and build innovative products, platforms, and digital experiences for customers worldwide leveraging Akamai's cloud computing services, security, and content delivery network (CDN).

New funding from Goldman Sachs Asset Management, Telcom Ventures, Schechter Private Wealth, Safar Partners, and Lions Capital will fuel innovations aimed at reducing employee and customer complexities and improving overall customer satisfaction BOSTON--(BUSINESS WIRE)-- Cogito, the leader in real-time AI coaching and guidance for the enterprise, today announced it has secured new funding to help advance features aimed at better supporting agents in the contact center and improving customer experiences. The funding round, including repeat commitments from two major investors, validates the importance of delivering strong employee and customer experiences in today’s turbulent economic climate.

Renovus worked closely with company's management team to establish InflowCX as an industry-leading contact center and customer experience consulting firm WAYNE, Pa., Oct. 23, 2023 /PRNewswire/ -- Renovus Capital Partners ("Renovus"), a premier lower middle-market private equity firm specializing in the knowledge and talent industries, today announced the sale of its portfolio company Inflow Communications LLC ("InflowCX") to an affiliate of Gemspring Capital Management, LLC who intends to combine it with their portfolio company, Amplix, a provider of technology advisory services and software. Financial terms of the transaction were not disclosed.

WESTPORT, Conn., Oct. 23, 2023 /PRNewswire/ -- Gemspring Capital Management, LLC ("Gemspring"), a middle-market private equity firm, is pleased to announce that an affiliate has acquired Inflow Communications, LLC, ("InflowCX"), a provider of strategic advisory, deployment, and managed services for contact center, customer experience and unified communications solutions, and will combine it with existing Gemspring portfolio company Amplix, a provider of technology advisory services and software. Financial terms of the transaction were not disclosed.

MediaVillage Education Foundation logo MediaVillage OneVoice! logo Jack Myers headshot The MediaVillage Education Foundation announced the launch of the OneVoice! marketing campaign at the annual D-E-I-B Leadership Gathering in New York City. The OneVoice! campaign is the only industry-wide advocacy initiative focused on growth.

Integrating Advanced Identity Verification to Increase Digital Safety and Improve User Experiences SEATTLE, Oct. 23, 2023 /PRNewswire/ -- Centific, a global provider of AI and Data Services, and Prove Identity, the global leader in digital identity solutions, have partnered to bridge the gap between cybersecurity and fraud protection. This initiative will redefine the digital security landscape by offering a holistic solution for ensuring data privacy, identity verification, and digital fraud protection that protects businesses and their customers while also enhancing customer experiences.

Free WhatsApp Widget by Glassix Empowering small businesses and startups, Glassix levels the playing field with a free WhatsApp widget for superior customer communication. Effective communication is key to business success, says Ran Yosef, VP of Marketing at Glassix.

ISTANBUL, Oct. 20, 2023 /PRNewswire/ -- D-MARKET Electronic Services & Trading (d/b/a "Hepsiburada") (NASDAQ: HEPS), a leading Turkish e-commerce platform (referred to herein as "Hepsiburada" or the "Company"), today announced the relaunch of HepsiAd, its retail media network program, as part of the Company's strategy to extend its services beyond Hepsiburada's platform and offer its commercial and technological capabilities to other retailers. Hepsiburada, via its HepsiAd platform, plans to develop streamlined marketing strategies and consolidate strategic marketing activities comprising various channels into a single platform through approved and secure data communication channels and digital advertising technologies.

Chatbots are the most popular AI-powered marketing tool today, but companies recognize the opportunity to do more — and are prioritizing data quality in order to get there October 17, 2023 09:00 AM Eastern Daylight Time SAN FRANCISCO--( BUSINESS WIRE)--New research from Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, shows that AI automation has emerged as the primary means by which businesses are looking to grow revenues and operate efficiently. “AI has taken the world by storm in 2023, and the data is clear that businesses have embraced the technology wholeheartedly as a means to attract, engage, and retain customers. The challenge now is ensuring that these AI efforts bear fruit” Twilio Segment’s 2023 Growth Report, a study of 2,450 business leaders, found that 88% of businesses are already using some form of AI in their marketing efforts this year, and more than half (54%) expect to spend even more on AI-powered campaigns in the coming year.

Cutting-edge AI-powered platform elevates customer communication and experience management to unprecedented levels. LOS ANGELES, Oct. 19, 2023 /PRNewswire/ -- O'Neil Digital Solutions, a trailblazer in customer experience and communication solutions, proudly announces the launch of its groundbreaking ONEsuite version 4.0.