The Wire (Page 19)

New AI-native capabilities make composable commerce systems inherently connected and actionable for AI agents powering next generation customer experiences MIAMI BEACH, Fla., May 21, 2025 /PRNewswire/ -- Today at Elevate – The Global Commerce Summit™, commercetools announced two powerful innovations that bring AI into real-world enterprise commerce operations — no replatforming, no new purchases required. With the launch of the Commerce MCP and AI Hub, enterprises can activate AI across their existing infrastructure, delivering on the long-promised vision of future-ready commerce.

Strategic partnership provides enterprise retailers with a composable, future-ready foundation to deliver personalized digital experiences faster NEW YORK, May 21, 2025 /PRNewswire/ -- Optimizely, the leading digital experience platform (DXP) provider, today announced a strategic technology partnership with unified commerce platform commercetools, designed to transform how enterprise B2C retailers deliver digital experiences. By combining Optimizely's content management, personalization, experimentation, and AI capabilities with commercetools' flexible composable commerce platform, the partnership empowers B2C marketers to better own digital experiences, increasing conversions and customer retention.

Available across multi-cloud and hybrid environments, Cloudera Data Visualization includes integrated AI visualization and natural language querying for enterprises to improve collaboration and decision making SANTA CLARA, Calif., May 20, 2025 (GLOBE NEWSWIRE) -- Cloudera, the only true hybrid platform for data, analytics, and AI, today announced the latest release of Cloudera Data Visualization, extending its AI capabilities to customers operating in on-premises environments. This new offering is a high-performance AI tool that democratizes insights across the full data lifecycle.

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure, a leading CCaaS (Contact Center as a Service) and advanced voice solutions provider and long-standing AWS partner. This strategic move expands Zendesk's customer experience platform into larger, high-volume service environments through Local Measure's integration with Amazon Connect, AWS's AI-powered contact center solution.

New solution delivers instant product answers, buyer-first discovery, and after-hours lead generation, and is fully deployed in 24 hours SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Docket, the AI revenue platform for modern enterprises, today announces its AI Seller agent, a multi-modal agent providing product information, tech support, and solution discovery. The conversational agent lets website visitors explore products, access technical details, view slides and videos, and understand how solutions meet their specific needs.

New York, NY – 05/20/2025 – ReflexAI, the leader in AI-powered training simulations and quality assurance for human-centered contact centers, today announced the launch of ReflexAI Studio – a revolutionary new self-serve platform that empowers organizations to configure detailed training simulations and quality assurance frameworks quickly, easily, and with unmatched precision. Built on ReflexAI’s deep expertise in high-stakes communication, Studio allows organizations to deploy nuanced, emotionally intelligent training scenarios and granular scoring models without the need for technical resources or development teams.

May 20, 2025 -- Haley Trost -- Senior Product Marketing Manager, Braze -- Personalization is one of the most evergreen customer engagement priorities—and challenges—we hear from brands. We were writing about personalization back in 2015, and 10 years later, 85% of marketing leaders still worry their messages aren’t hitting the mark.

Leading enterprise merchants unlock new revenue-driving capabilities, as Shopify Enterprise integrates Talon.One’s flexible incentives platform into its commerce ecosystem BERLIN--( BUSINESS WIRE)-- Talon.

AI-powered RCS Messaging Platform delivers interactive, conversational fan experience across Verizon, T-Mobile and AT&T networks Strategic partnership represents the first time a business has deployed verified RCS messaging simultaneously across multiple U.S. carriers Creates a concierge-level experience across consumers’ messaging apps to enable businesses to have deeper relationships with their fan bases SAN FRANCISCO--( BUSINESS WIRE)-- Clerk Chat, the next-generation customer experience platform, today announced a groundbreaking launch with Google, Verizon, T-Mobile and AT&T to deliver the interactive digital content through Rich Communication Services (RCS) messaging—the first simultaneous multi-carrier RCS deployment in North America. This landmark implementation with Google and the big 3 communication carriers transforms traditional transactional, SMS announcements into an interactive, AI-powered conversation where consumers can: Swipe through carousel displays of upcoming events View and make purchases directly within their native messaging app Engage with concierge services for personalized information “This launch represents the first time a business has deployed verified RCS messaging simultaneously across major U.S. carriers,” said Alexander Haque, co-founder and CEO of Clerk Chat. “Our platform bridges the gap between technological innovation and audience engagement, delivering a conversational experience that makes traditional marketing channels obsolete.” “Working with Clerk Chat demonstrates our commitment to bringing next-generation messaging experiences to our customers,” said Ivan Ostojić, CBO at Infobip. “By enabling verified RCS business messaging at scale, we’re creating a more secure, interactive communication channel that benefits both brands and consumers.

New ‘Flex Credits’ pricing model enables businesses to scale AI-powered digital labor to every employee, department, and process SAN FRANCISCO--( BUSINESS WIRE)--Salesforce (NYSE: CRM), the global leader in AI CRM, today introduced new flexible pricing for Agentforce designed to meet rapidly accelerating demand for digital labor for every employee, department, and business process. AI adoption is moving at an unprecedented pace, yet for many CIOs, the challenge lies in maintaining cost control amid the pressure to innovate.