The Wire (Page 190)

NEW YORK, Sept. 22, 2023 /PRNewswire/ -- Oort, a decentralized data cloud service provider, is excited to announce that Lenovo Image, now known as ZX, will integrate Oort TDS (Talk-to-Data Service) into their customer support services starting today. Lenovo Image now utilizes Oort TDS's AI solutions to enhance customer support! Oort TDS empowers businesses to create customized AI agents for specific business needs, with a strong emphasis on providing a more accurate, smarter, and safer AI agent solution.

WAN CHAI, Hong Kong, Sept. 22, 2023 /PRNewswire/ -- To back up its growth initiatives and further improve the quality of service it provides to its clients, Crowder Securities Limited, a leading firm known for its smart investments and dedication to outstanding client service, has announced its integration of innovative AI technologies. The adoption of AI will significantly transform Crowder Securities' operations and the way it interacts with clients, reflecting the company's commitment to being at the forefront of innovation as the aim is to push service quality to new heights and fuel the company's expansion.

soda spoon marketing agency acquires gobo agency soda spoon marketing agency logo gobo agency logo Strategic Expansion: Utah's Premier Marketing Agency Grows with Salt Lake City Acquisition I am delighted to welcome the esteemed clients and talented team of GOBO Agency. This acquisition holds immense promise, and I am eagerly looking forward to our shared journey ahead.” — Richard Ricketts, CEO of Soda Spoon Marketing Agency SALT LAKE CITY, UTAH, USA, September 22, 2023 / EINPresswire.com / -- In a digital age defined by rapid changes and innovative disruptions, businesses must stay at the cutting edge to remain competitive and relevant.

AMRIWEB instagram management services AMRIWEB's Instagram Management Services empower brands to excel on Instagram, enhancing engagement and visibility HYDERABAD, TELANGANA, INDIA, September 22, 2023 / EINPresswire.com / -- AMRIWEB, a leading digital marketing agency, is excited to announce the official launch of its Instagram Management Services, a tailored solution designed to empower businesses and individuals to maximize their presence and engagement on the popular social media platform, Instagram. With over one billion monthly active users, Instagram has become a powerhouse for businesses looking to connect with their target audience and build brand awareness.

VERNON, BC, CANADA, September 21, 2023 / EINPresswire.com / -- Call Center QA Programs Are Broken It is starting to be a well-accepted belief that call center Quality Assurance (QA) is broken and has little or no impact on improving Csat and FCR. Furthermore, SQM Group's research shows that only 19% of managers strongly agree that their call center's quality assurance program helps improve Csat.

Former Demandbase and Replicant CMO Peter Isaacson joins Invoca after the company surpassed $100 million in annual recurring revenue (ARR) during its last fiscal year SANTA BARBARA, Calif., Sept. 21, 2023 /PRNewswire/ -- Invoca, a recognized leader in Conversation Intelligence AI, today announced the addition of Peter Isaacson as chief marketing officer. Isaacson joins Invoca at a pivotal time, as the company expands its industry-leading platform for marketers into the contact center, enabling B2C companies to combine the best of digital and human touch.

Innova Solutions Todd Krugman, Chief Marketing Officer, Innova Solutions We extend a warm welcome to Todd and eagerly anticipate leveraging his strategic vision to help guide our marketing efforts and continue to deliver innovative solutions for clients around the globe.” — Raj Sardana, CEO of Innova Solutions ATLANTA, GEORGIA, UNITED STATES, September 21, 2023 / EINPresswire.com / -- Innova Solutions, a global digital transformation solutions provider, has announced the appointment of Todd Krugman as the company’s new Chief Marketing Officer. In this role, Krugman will drive all marketing and communications activity for the company while spearheading the development of a new vertical marketing offering for clients.

NEW YORK, Sept. 21, 2023 /PRNewswire/ -- Thunderfoot, an award-winning global marketing and creative agency with dual headquarters in New York City and Bilbao, Spain, today announced its rebranding as Terra. Founded in 2013 as Longneck & Thunderfoot before transitioning to Thunderfoot in 2020, the company now boasts a team of over 50 marketers, creators, and developers located on four continents.

Partnership formed with renowned unscripted production company to create original reality shows, docuseries and content starring social media sensations Basement Gang and streetball legend Larry “Bone Collector” Williams NEW YORK--(BUSINESS WIRE)-- Viral Nation, a leading social media marketing transformation, talent, and technology company, today announced a monumental new partnership—teaming up with Buck Productions, a globally recognized, award-winning production company. This partnership allows Buck to develop unparalleled original programming featuring Viral Nation's renowned social media talent.

New Microsoft Azure Support, Integration Hub, and Supervisor capabilities, powered by Enlighten’s purpose-built AI, streamline workflows across digital and voice interactions HOBOKEN, N.J.–( BUSINESS WIRE)– NICE (Nasdaq: NICE) today announced the Summer 2023 Release of CXone, which adds new capabilities, underpinned by Enlighten, that drive fluent interaction management from consumers to agents and the business. CXone is the industry-leading cloud CX platform that encompasses the entire CX journey and supports the complete CX ecosystem.