The Wire (Page 191)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
ServiceNow Launches Now Assist for ITSM, CSM, HRSD, and Creator to Embed Generative AI Across All Workflows on the Now Platform
Sep 20, 2023
Available in the Now Platform Vancouver release, Now Assist integrates generative AI to accelerate productivity, improve experiences, and increase agility New features in Now Assist are powered by a domain‑specific ServiceNow LLM, built for the enterprise and optimized for accuracy and data privacy SANTA CLARA, Calif. — Sept. 20, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major Now Platform expansion with the Now Assist family of solutions. Available in the Now Platform Vancouver release, Now Assist for IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and Creator embed the power of generative AI across all workflows on the Now Platform to help accelerate productivity, improve experiences, and increase agility for customers.
Press Release
Customer Experience
Infosys and NVIDIA Collaborate to Help World's Enterprises Boost Productivity With Generative AI
Sep 20, 2023
Expanded collaboration to provide expertise and technology needed to drive productivity gains with generative AI applications and solutions across industries New Centre of Excellence will train 50,000 Infosys employees on NVIDIA AI technology BENGALURU, India and SANTA CLARA, Calif., Sept. 20, 2023 /PRNewswire/ -- Infosys (NSE: INFY), (BSE: INFY), (NYSE: INFY), a global leader in next-generation digital services and consulting, and NVIDIA (NASDAQ: NVDA) today announced that they have expanded their strategic collaboration with the aim to help enterprises worldwide, drive productivity gains with generative AI applications and solutions. The broadened alliance will bring the NVIDIA AI Enterprise ecosystem of models, tools, runtimes and GPU systems to Infosys Topaz – an AI-first set of services, solutions and platforms that accelerate business value using generative AI technologies.
Press Release
Digital Marketing
Unique Group Marketing Announces Expansion to Offer Enhanced Digital Solutions
Sep 20, 2023
Digital Transformation Unleashed: Unique Group Marketing's Vision for the Future Fueling Organic Growth: Unique Group Marketing's Expertise in Content Creation and SEO Strategies Amplifying Growth Through Podcasts and Events: Unique Group Marketing's Expertise DOHA, QATAR, September 20, 2023/ EINPresswire.com / -- Unique Group Marketing, a leading digital marketing agency based in Doha, is thrilled to announce its latest expansion, introducing a suite of innovative digital solutions tailored for businesses aiming to thrive in the digital age. Malek Almsaddi, CEO of Unique Group Marketing, expressed his enthusiasm about the expansion, stating, "Our vision has always been rooted in the belief in the transformative power of content-oriented marketing.
Press Release
Customer Experience
Commvault Welcomes Industry Veteran Sarv Saravanan as Chief Customer Officer
Sep 20, 2023
Advancing the innovative leadership and value that thousands of Commvault customers and partners trust and rely on. TINTON FALLS, N.J., Sept. 19, 2023 /PRNewswire/ -- Commvault ®, an enterprise data protection leader for today's global businesses, today welcomed industry veteran Sarv Saravanan as its first Chief Customer Officer. "Sarv joins at a pivotal time," said Sanjay Mirchandani, Commvault President and CEO. "In today's hybrid cloud world, customers need proactive and resilient data protection solutions that reduce complexity and deliver truly exceptional experiences.
Press Release
Marketing Automation
Klaviyo Announces Pricing of Initial Public Offering
Sep 19, 2023
BOSTON--( BUSINESS WIRE)--Klaviyo, Inc. (“Klaviyo”) (NYSE: KVYO), the company that powers smarter digital relationships, today announced the pricing of its initial public offering of 19,200,000 shares of its Series A common stock at an initial public offering price of $30.00 per share. The offering consists of 11,507,693 shares of Series A common stock offered by Klaviyo and 7,692,307 shares of Series A common stock to be sold by certain of Klaviyo’s existing stockholders.
Press Release
Digital Experience
FatBrain AI (LZGI) Announces New Strategic Direction to Take Full Advantage of the Artificial Intelligence (AI) Revolution
Sep 19, 2023
FatBrain creates the first publicly traded AI Venture Operating Company NEW YORK, Sept. 19, 2023 /PRNewswire/ -- FatBrain AI (LZG International, Inc., OTCQB: LZGI) (the "Company," or "we"), the leader in powerful and easy-to-use AI solutions for the enterprise stars of tomorrow, to become the first publicly traded AI venture operating company. FatBrain announces its new strategic direction after internal review with its key strategic advisors, executive board chair and CEO.
Press Release
Digital Marketing
Netcore Cloud Strikes Strategic Partnership With Halon, Strengthening Its Global Customer Experience Capabilities
Sep 19, 2023
Netcore Cloud, a front-runner in the marketing automation and customer experience space, partners with Halon, the global leader of email infrastructure. GOTHENBURG, SWEDEN, September 19, 2023/ EINPresswire.com / -- As the powerhouse behind over 250 billion emails sent annually and one of the top 10 senders in the world, Netcore Cloud's collaboration with Halon signifies a step further in its commitment to innovation.
Press Release
Customer Experience
Oracle Introduces Generative AI Capabilities to Help Organizations Improve Customer Service
Sep 19, 2023
New generative AI-powered capabilities in Oracle Fusion Cloud Customer Experience (CX) help service agents, field technicians, and customers solve issues faster LAS VEGAS, Sept. 19, 2023 /PRNewswire/ -- Oracle CloudWorld -- Oracle today announced the addition of generative AI-powered capabilities within Oracle Fusion Cloud Customer Experience (CX). Supported by the Oracle Cloud Infrastructure (OCI) generative AI service, the new capabilities are embedded in existing Oracle Fusion Service processes to optimize customer service delivery, improve productivity, and help organizations enhance the customer experience. "To create outstanding customer experiences, CX professionals - and customers they engage with – need quick access to accurate information," said Rob Tarkoff, executive vice president and general manager, Oracle Cloud CX. "With the ability to summarize, author, and recommend content, generative AI has the potential to significantly enhance customer service engagements.
Press Release
Customer Experience
Oracle Adds Artificial Intelligence to Marketing, Sales, and Service Applications to Help Customers Grow Revenue
Sep 19, 2023
New AI capabilities in Oracle Fusion Cloud CX automate processes, improve insights, and enhance employee productivity LAS VEGAS, Sept. 19, 2023 /PRNewswire/ -- Oracle CloudWorld -- Oracle has added new artificial intelligence (AI) capabilities in Oracle Fusion Cloud Customer Experience (CX) to help marketers, sellers, and service agents grow revenue and deliver exceptional customer experience. The latest AI capabilities liberate marketers, sellers, and service agents from time-consuming and manual tasks by unlocking relevant content, recommendations, and insights with automation and conversational interfaces.
Press Release
Digital Marketing
Oracle Enables Marketing and Sales Teams to Accelerate Revenue With Guided Campaigns
Sep 19, 2023
New application features to eliminate time-consuming coordination for marketers and deliver conversation-ready opportunities directly to sellers LAS VEGAS, Sept. 19, 2023 /PRNewswire/ -- Oracle CloudWorld -- Today Oracle announced new Guided Campaigns features within Oracle Fusion Cloud Customer Experience (CX) that help improve efficiency and collaboration between marketers and sellers. The new features can guide marketers through a simplified campaign builder to launch hyper-targeted, high-quality campaigns designed to generate pre-qualified and conversion-ready opportunities for the sales team.