The Wire (Page 20)

Company adds easy-to-use agentic RAG-as-a-service product for organizations to automate and retrieve verifiable, high-quality AI search and generative answers BURLINGTON, Mass., June 30, 2025 (GLOBE NEWSWIRE) -- Progress Software (Nasdaq: PRGS), the trusted provider of AI-powered digital experience and infrastructure software, today announced the acquisition of Nuclia, an innovator in agentic Retrieval-Augmented Generation (RAG) AI solutions. Nuclia provides a unique agentic RAG-as-a-service product enabling organizations to automatically leverage their own proprietary business information to retrieve verifiable, accurate answers using GenAI. “Nuclia’s easy-to-use, self-service SaaS product democratizes the use of trustworthy and verifiable GenAI,” said Yogesh Gupta, CEO of Progress Software. “Small to mid-sized businesses, as well as large global corporations, can quickly and easily reap the benefits of sophisticated agentic RAG capabilities using Nuclia SaaS without the need for significant upfront investment.” “The rapid evolution of AI has transformed how organizations interact with information, creating new possibilities for more accurate, dynamic, and context-aware systems,” said Eudald Camprubí, CEO and Co-founder at Nuclia. “Agentic RAG is a cutting-edge approach that combines the power of large language models (LLMs) with business’ own proprietary data to provide accurate and trustworthy answers.

Dotdigital becomes the first customer experience and data platform to acquire and invest in an influencer and affiliate marketing platform, helping brands diversify acquisition channels and drive word of mouth growth at scale LONDON--( BUSINESS WIRE)-- Dotdigital Group plc (AIM: DOTD), the leading SaaS provider of customer experience and data platforms (CXDP), has acquired Social Snowball Holdings, Inc., a US-based influencer, affiliate, and referral marketing platform for e-commerce brands, for $35 million USD. The investment brings together two fast growing technologies that until now have been distinct categories within the martech landscape.

New open-source connector allows AI assistants to interact directly with Treasure Data environment MOUNTAIN VIEW, Calif.--( BUSINESS WIRE)--Treasure Data, the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI, has announced the release of its MCP Server, a new open-source connector that allows AI assistants like Claude, GitHub Copilot Chat, and Windsurf to interact directly with your Treasure Data environment. Powered by the open Model Context Protocol (MCP), this solution gives data teams a new superpower: the ability to explore and analyze customer data in an easy and effective way, using plain language and a conversation window.

Simon's Composable AI Agents deliver new levels of insight, creative control, and speed to launch—surfacing hidden customer signals and real-world context to unlock true 1:1 personalization at scale NEW YORK, June 26, 2025 /PRNewswire/ -- Simon Data, the AI-first composable customer data platform built for modern marketing teams, today announced the launch of Composable AI Agents for marketers. Simon's Composable AI Agents, built natively on Snowflake Cortex AI and powered by Claude from Anthropic, introduce a new operating model that provides marketers with direct, governed access to explore, identify, and activate data for personalization without requiring code or relying on data teams.

New partner program and experience streamlines tools, resources, and incentives by aligning partner success with Mitel’s strategy to lead in hybrid communications OTTAWA, Ontario--( BUSINESS WIRE)--Mitel, a global leader in business communications, today introduced a new global partner experience designed to empower partners to grow alongside Mitel as it accelerates its hybrid communications strategy. The program unifies Mitel and Unify partner ecosystems under a single, modern framework, delivering a simplified, scalable experience backed by streamlined tools, harmonized incentives, and integrated systems.

The prestigious award honors industry excellence in SMS. AUSTIN, Texas, June 26, 2025 /PRNewswire/ -- TrueDialog, a leading provider of enterprise-grade SMS texting solutions, announced it has been named a highly coveted 2025 Bandwidth Textie Award winner.

First release, Genesys Cloud AI Guides, will enable teams to design and govern more autonomous AI agents with no coding required SAN FRANCISCO--( BUSINESS WIRE)-- Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud™ AI Studio – the foundation organizations need to responsibly move to agentic AI-driven customer engagement. Genesys Cloud AI Studio is a centralized innovation hub designed for building, managing and scaling AI faster.

Emerging Technologies and Evolving Expectations Will Transform Customer Service Over the Next Three Years STAMFORD, Conn. June 25, 2025 -- Automation, AI assistants, and the quest for customer value in service will transform customer service and support by 2028, according to Gartner, Inc. “AI and rapidly changing customer expectations are driving the evolution of the customer service function,” said Brad Fager, Senior Director Analyst in the Gartner Customer Service and Support practice.

New capability allows publishers, fintechs, and loyalty providers to monetize AI-generated product suggestions SAN DIEGO, June 25, 2025 /PRNewswire/ -- Wildfire Systems Inc., an innovative financial technology platform that powers loyalty and reward programs and shopping companions, today announced the first solution enabling consumers to earn cashback and rewards from AI-assisted shopping. By interacting with product suggestions from AI tools - including Google's Gemini, Microsoft Copilot, OpenAI's ChatGPT, Anthropic's Claude, and Perplexity - shoppers can now receive cashback through Wildfire's browser extensions.

Sitecore.ai helps marketers explore the future of digital customer engagement SAN FRANCISCO, June 25, 2025 /PRNewswire/ -- Sitecore ® today announced the launch of Sitecore.ai, a bold new digital experience where marketers can explore how content, data, and intelligence come together to power the next era of digital engagement, making it easier than ever for brands to reach, engage, and serve their customers. Showcasing the company's AI-first, cloud-native digital experience platform for omnichannel content optimization, this launch arrives as part of Sitecore's continuously delivered capabilities for its versionless SaaS platform, XM Cloud.