The Wire (Page 200)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Full-Service Marketing Agency in Utah Takes Strategic Leap With New Salt Lake City Acquisition for Growth and Expansion
Sep 22, 2023
soda spoon marketing agency acquires gobo agency soda spoon marketing agency logo gobo agency logo Strategic Expansion: Utah's Premier Marketing Agency Grows with Salt Lake City Acquisition I am delighted to welcome the esteemed clients and talented team of GOBO Agency. This acquisition holds immense promise, and I am eagerly looking forward to our shared journey ahead.” — Richard Ricketts, CEO of Soda Spoon Marketing Agency SALT LAKE CITY, UTAH, USA, September 22, 2023 / EINPresswire.com / -- In a digital age defined by rapid changes and innovative disruptions, businesses must stay at the cutting edge to remain competitive and relevant.
Press Release
Digital Marketing
AMRIWEB Announces the Launch of Comprehensive Instagram Management Services
Sep 22, 2023
AMRIWEB instagram management services AMRIWEB's Instagram Management Services empower brands to excel on Instagram, enhancing engagement and visibility HYDERABAD, TELANGANA, INDIA, September 22, 2023 / EINPresswire.com / -- AMRIWEB, a leading digital marketing agency, is excited to announce the official launch of its Instagram Management Services, a tailored solution designed to empower businesses and individuals to maximize their presence and engagement on the popular social media platform, Instagram. With over one billion monthly active users, Instagram has become a powerhouse for businesses looking to connect with their target audience and build brand awareness.
Press Release
Customer Experience
Call Center Quality Assurance: Automate It With Artificial Intelligence and Post-call Surveys to Transform It
Sep 21, 2023
VERNON, BC, CANADA, September 21, 2023 / EINPresswire.com / -- Call Center QA Programs Are Broken It is starting to be a well-accepted belief that call center Quality Assurance (QA) is broken and has little or no impact on improving Csat and FCR. Furthermore, SQM Group's research shows that only 19% of managers strongly agree that their call center's quality assurance program helps improve Csat.
Press Release
Digital Marketing
Marketing and AI Contact Center Veteran Joins Invoca's Executive Team as CMO
Sep 21, 2023
Former Demandbase and Replicant CMO Peter Isaacson joins Invoca after the company surpassed $100 million in annual recurring revenue (ARR) during its last fiscal year SANTA BARBARA, Calif., Sept. 21, 2023 /PRNewswire/ -- Invoca, a recognized leader in Conversation Intelligence AI, today announced the addition of Peter Isaacson as chief marketing officer. Isaacson joins Invoca at a pivotal time, as the company expands its industry-leading platform for marketers into the contact center, enabling B2C companies to combine the best of digital and human touch.
Press Release
Digital Marketing
Innova Solutions Welcomes Todd Krugman as Chief Marketing Officer
Sep 21, 2023
Innova Solutions Todd Krugman, Chief Marketing Officer, Innova Solutions We extend a warm welcome to Todd and eagerly anticipate leveraging his strategic vision to help guide our marketing efforts and continue to deliver innovative solutions for clients around the globe.” — Raj Sardana, CEO of Innova Solutions ATLANTA, GEORGIA, UNITED STATES, September 21, 2023 / EINPresswire.com / -- Innova Solutions, a global digital transformation solutions provider, has announced the appointment of Todd Krugman as the company’s new Chief Marketing Officer. In this role, Krugman will drive all marketing and communications activity for the company while spearheading the development of a new vertical marketing offering for clients.
Press Release
Digital Marketing
Creative Marketing Agency Thunderfoot Announces Rebrand to Terra as Next Step in Global Expansion
Sep 21, 2023
NEW YORK, Sept. 21, 2023 /PRNewswire/ -- Thunderfoot, an award-winning global marketing and creative agency with dual headquarters in New York City and Bilbao, Spain, today announced its rebranding as Terra. Founded in 2013 as Longneck & Thunderfoot before transitioning to Thunderfoot in 2020, the company now boasts a team of over 50 marketers, creators, and developers located on four continents.
Press Release
Digital Marketing
Collaboration Between Viral Nation's Original Programming Division and Buck Productions Unleashes a Creative Powerhouse for Talent-Driven Content
Sep 21, 2023
Partnership formed with renowned unscripted production company to create original reality shows, docuseries and content starring social media sensations Basement Gang and streetball legend Larry “Bone Collector” Williams NEW YORK--(BUSINESS WIRE)-- Viral Nation, a leading social media marketing transformation, talent, and technology company, today announced a monumental new partnership—teaming up with Buck Productions, a globally recognized, award-winning production company. This partnership allows Buck to develop unparalleled original programming featuring Viral Nation's renowned social media talent.
Press Release
Customer Experience
NICE CXone Summer 2023 Release Unlocks New Levels of Openness and Flexibility to Deliver CX at Scale
Sep 21, 2023
New Microsoft Azure Support, Integration Hub, and Supervisor capabilities, powered by Enlighten’s purpose-built AI, streamline workflows across digital and voice interactions HOBOKEN, N.J.–( BUSINESS WIRE)– NICE (Nasdaq: NICE) today announced the Summer 2023 Release of CXone, which adds new capabilities, underpinned by Enlighten, that drive fluent interaction management from consumers to agents and the business. CXone is the industry-leading cloud CX platform that encompasses the entire CX journey and supports the complete CX ecosystem.
Press Release
Digital Marketing
MarketCast Transforms Brand Research with the Launch of Brand Tracking+
Sep 20, 2023
Fusing big data with traditional research methodologies to help brands identify, grow, and nurture Brand Fandom LOS ANGELES, Sept. 20, 2023 /PRNewswire/ -- Data driven insights and research company MarketCast today launched MarketCast Brand Tracking+™, an innovative new research solution that aims to transform how traditional brand research is conducted by the world's top brands. Through the fusion of consumer data, ad performance data, and an industry-first Brand Fandom framework, MarketCast Brand Tracking+ will help marketers better understand how their brand performance is shifting and its direct impact on the businesses' bottom line.
Press Release
Customer Experience
CX Leader Ficx Debuts New Customer Experience Development Studio
Sep 20, 2023
Ficx Powerful experience builder empowers Ficx clients to accelerate development of game-changing digital self-service and agent-led customer experiences This launch marks a milestone.... The Ficx Platform will now enable companies to streamline and accelerate development and stay ahead of constantly rising customer expectations.” — Dr.