The Wire (Page 204)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
Bloomreach Announces Clarity™: The First E-Commerce AI to Connect Every Customer to Personalized, Human-Like Product Expertise — Anytime, Anywhere
Aug 24, 2023
MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)-- Bloomreach, the platform fueling limitless e-commerce experiences, today announced a revolutionary conversational shopping product built for a new world of e-commerce. Powered by the latest advancements in generative AI and large language models (LLMs), Bloomreach Clarity ™ engages with shoppers to deliver personalized, human-like product expertise straight from their favorite brands.
Press Release
Customer Experience
Rants or Raves: Managing Comments on Social Media
Aug 24, 2023
GuestView Guide In-Room Interacrtive Display GuestView Guide’s innovative in-room display technology features Rapid Feedback Surveys on guest satisfaction for resort property operators. When our guests see their name in lights on the interactive GuestView Guide wall-mounted display they know they are welcome, and that we care about their experience throughout their stay.” — Dana Takacs (MVP, a Takacs company) TENAFLY, NJ, UNITED STATES, August 24, 2023/ EINPresswire.com / -- GuestView Guide ’s innovative in-room display technology features Rapid Feedback Surveys on guest satisfaction for resort property operators.
Press Release
Digital Marketing
Criteo Expands Partnership With Omnicom Media Group Providing Advertisers With Next-Level Commerce Insights
Aug 24, 2023
First-mover partnership provides more transparency into the digital shelf, enabling brands to optimize their retail media strategies and drive online sales growth ahead of back-to-school and holiday season NEW YORK, Aug. 24, 2023 /PRNewswire/ -- Criteo S.A. (NASDAQ: CRTO), the commerce media company and global marketing and corporate communications company, Omnicom (NYSE: OMC), today announced that they are expanding their recently announced commerce data partnership to encompass digital shelf data and insights from Criteo's widespread retailer network. Omnicom is the first agency holding company partnering with Criteo in this area. "With this partnership, our insights technology will empower Omnicom's clients to better understand the impact of their advertising by gaining unprecedented visibility into their share of shelf, their share of category and more product-level insights than ever before," said Brian Gleason, Chief Revenue Officer at Criteo. "As we head into the busy back-to-school and holiday season, advertisers are looking to prove the value of their investments and media budget, and Criteo is giving them the tools needed to succeed in the ever-complex retail media ecosystem." The National Retail Federation estimates $41.5 billion spend in the US for back-to-school this year, kicking off another competitive holiday shopping season as consumers look for the best deals and advertisers look to capture their demand.
Press Release
Digital Experience
Jellyfish Mobile Redefining Security Landscape With Innovative Wallet-On-SIM Technology
Aug 24, 2023
Moving On From Neanderthal- Jellyfish Wallet-On-SIM The Face Of The Future Emerging Wallet-On-SIM technology A Harbinger Of Crypto Security Future HONG KONG, HONG KONG, August 24, 2023/ EINPresswire.com / -- In a world where digital innovation evolves at breakneck speed, Jellyfish Mobile is emerging as a harbinger of change, rendering traditional cold wallet storage devices obsolete. The recent unveiling of their revolutionary Wallet-On-SIM technology marks a seismic shift in the way users safeguard their cryptocurrency and personal data.
Press Release
Customer Experience
Omnichannel Versus Multichannel Contact Centers
Aug 23, 2023
VERNON, BC, CANADA, August 23, 2023/ EINPresswire.com / -- Customer preferences are constantly shifting with the evolving landscape of technology. Customers now expect interactions with companies across diverse communication channels, including phone, chat, email, and social media.
Press Release
Customer Experience
Twilio CustomerAI Fuels Next Generation Customer Relationships and Competitive Advantage for Businesses Worldwide
Aug 23, 2023
SAN FRANCISCO — August 23, 2023 — Today at SIGNAL 2023, Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced CustomerAI solutions that will unlock the power of artificial intelligence (AI) for hundreds of thousands of businesses. New predictive and generative AI tools, along with CDP innovations that underpin powerful AI use cases, are among the launches. "The tectonic shift in technology that we’ve seen this past year rivals the scale and magnitude of the invention of the Internet.
Press Release
Digital Experience
AI Writing Tool Lex Raises $2.75 Million Seed Round Led by True Ventures
Aug 23, 2023
Founder Nathan Baschez leverages product development and media background LOS ANGELES, Aug. 23, 2023 /PRNewswire/ -- Lex announced today its $2.75 million seed round, led by early stage venture capital firm True Ventures. Lex is building an AI-powered word processor that gives writers instant access to copy editing, writing advice, brainstorming, and more.
Press Release
Digital Marketing
AdCellerant Streamlines Partner Operations in Ui.Marketing With New Order Management System
Aug 23, 2023
AdCellerant released a new set of features within Ui.Marketing, AdCellerant's turnkey platform for digital marketing incorporates all order management functionality, messaging, and more into the platform.
Press Release
Customer Experience
Raintree Systems Appoints Megan MacLean as Chief Customer Officer
Aug 23, 2023
Senior executive brings 25 years of experience leading client success functions of high-growth software companies and consulting firms TEMECULA, Calif., Aug. 23, 2023 /PRNewswire/ -- Raintree Systems, a leading provider of software solutions for the therapy and rehab industry, announced today that Megan MacLean, a seasoned executive with deep experience in every aspect of sales, service, and customer success, has been appointed Chief Customer Officer. In her new role, MacLean will oversee Raintree's client success management, professional services, customer support, and learning and development teams.
Press Release
Digital Marketing
Multiview and PRophet Join Forces to Transform PR Capabilities for Associations With the Power of Generative and Predictive AI
Aug 23, 2023
New partnership with Stagwell's (STGW) PRophet leverages AI-powered 'Taylor' to help association professionals create compelling content more quickly and efficiently IRVING, Texas and NEW YORK, Aug. 23, 2023 /PRNewswire/ -- Stagwell (NASDAQ: STGW) Marketing Cloud's PRophet, the first and only generative and predictive AI SaaS platform built by and for PR professionals, and Multiview, a leader in B2B digital marketing and publishing solutions, today announced a new partnership to revolutionize PR for trade and professional associations. As associations face an increasingly crowded media environment, PRophet's generative AI-powered feature 'Taylor,' provides them with advanced, data-driven technology that will make their communications more resonant, engaging, and effective.