The Wire (Page 207)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
HubSpot Unveils HubSpot AI and New Sales Hub at INBOUND 2023
Sep 06, 2023
INBOUND 2023 (Photo: Business Wire) September 06, 2023 10:30 AM Eastern Daylight Time BOSTON--( BUSINESS WIRE)--At INBOUND 2023, HubSpot, the customer platform for scaling businesses, today announced the launch of HubSpot AI, its portfolio of AI-powered features for marketing, sales, and service teams, as well as the relaunch of Sales Hub, the sales solution for modern sales teams. “It’s our job at HubSpot to help growing businesses take advantage of new technology without any of the burden” Tweet this "We are experiencing a transformative shift with generative AI. Customer expectations are changing, and businesses now have the opportunity to leverage AI to drive customer connection at scale," said Yamini Rangan, CEO of HubSpot. "HubSpot has been thinking deeply about these changes and iterating quickly to help our customers thrive in the age of intelligence.
Press Release
Customer Experience
Otter.ai Revolutionises Sales With Groundbreaking AI Assistant
Sep 06, 2023
Now Companies Can Leverage AI to Generate More Revenue by Increasing Productivity by Up to 33% September 6, 2023 - Otter.ai today unveiled OtterPilot TM for Sales, an AI sales assistant that will transform how sales teams operate and help them close more deals and generate more revenue more efficiently. Recent data shows sales reps spend most of their time on tedious, non-selling activities like note-taking and data entry in CRMs.
Press Release
Digital Marketing
Assertive Yield Implements Confiant Solution to Improve Ad Quality and Ad Security
Sep 06, 2023
Advertising Revenue Management Platform partners with Confiant NEW YORK, Sept. 6, 2023 /PRNewswire/ -- Confiant, the anti-malvertising leader for the ad tech industry, is proud to announce that Assertive Yield, a leading global revenue management platform for premium publishers, SSPs and ad networks, selected the Confiant Solution to improve ad quality and ad security for Assertive Yield clients. Advertising Revenue Management Platform partners with Confiant Assertive Yield provides a revenue management platform to optimize their clients' sites and digital advertising business. "At Assertive Yield, customer satisfaction is our top priority, and we place great importance on actively listening to the needs expressed by our partners and customers.
Press Release
Contact Center
Bandwidth Partners With Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence With Contact Centers Using Maestro
Sep 06, 2023
Improves CX, reduces costs by resolving calls in the communications cloud–without needing a live agent First integrations include conversational AI leaders Cognigy and Google Cloud's Dialogflow, speeding enterprise IT development time from months to hours Newest capability of Bandwidth Maestro, the open, vendor-agnostic platform that enables enterprise IT teams to easily integrate best-in-class, real-time voice apps across their unified communications, cloud contact center, AI and machine learning platforms RALEIGH, N.C., Sept. 6, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based artificial intelligence (AI) tools in front of their contact centers–resolving calls faster and more efficiently in the communications cloud. AIBridge is the newest in a series of pre-built integrations available with Bandwidth Maestro TM, the company's award-winning, next-generation enterprise cloud communications platform, which is now available.
Press Release
Customer Experience
iPOS Systems Now Offers Merchants Tap to Pay on iPhone
Sep 06, 2023
For thirty years, iPOS Systems and Dejavoo have worked with ISOs, ISVs and Resellers to provide merchants of all types and sizes with innovative payment solutions to help them grow their sales and increase revenue. Tap to Pay on iPhone is an easy, secure, and private way to accept contactless payments with only an iPhone.
Press Release
Ecommerce
Shop Circle Raises $120 Million in Series A to Build the Leading Software Suite for Ecommerce Brands
Sep 06, 2023
Shop Circle's suite of e-commerce solutions delivers a one-stop-shop of cutting-edge technologies to online brands. LONDON, Sept. 6, 2023 /PRNewswire/ - Shop Circle, the one-stop-shop software provider for e-commerce brands, announced the successful completion of its Series A funding round, raising $120 million.
Press Release
Ecommerce
5 Methods How AI Supercharges Ecommerce Sales and Profits
Sep 06, 2023
Discover how AI empowers e-commerce businesses with enhanced customer experiences, efficient operations, and increased revenue. AI transforms e-commerce, enhancing sales and profits by automating tasks, personalizing recommendations, and optimizing pricing.” — Resultfirst 1309 FLAX MOSS COURT, SAN JOSE CALIFORNIA 95120, USA, September 6, 2023/ EINPresswire.com / -- The eCommerce domain is going through a period of transformation with the integration of AI as an emerging force.
Press Release
Digital Marketing
ZINFI Introduces Advanced Generative AI Capabilities for Its Partner Relationship Management Platform
Sep 06, 2023
Integrating industry-leading GAI capabilities from Microsoft into the ZINFI platform will help enterprises accelerate marketing content generation, analyze and refine partner performance, and increase ROI from partner management platforms and programs. PLEASANTON, Calif., Sept. 6, 2023 /PRNewswire/ -- ZINFI Technologies, Inc., a leader in partner relationship management (PRM) and through-channel marketing automation, today announced it has launched a set of advanced generative artificial intelligence (AI) capabilities in its SaaS platform for unified partner management.
Press Release
Customer Experience
Multimedia Plus Introduces the INCITE Customer Engagement Hub: Revolutionizing Retail Associates' Customer Interactions
Sep 06, 2023
INCITE Customer Engagement Hub is designed to empower retail associates with dynamic product information, engaging videos, and additional marketing content, enhancing their ability to create impactful customer interactions and elevate shopping experiences The INCITE Customer Engagement Hub seamlessly integrates with Multimedia Plus' existing INCITE platform, together with recently announced INCITE Kiosk, offering a comprehensive solution that enriches customer service This innovative platform sets a new standard for customer engagement in the retail industry, empowering associates with engaging content and tools to drive memorable shopping experiences Multimedia Plus, a leader in providing innovative training, announces the launch of the INCITE Customer Engagement Hub. The INCITE Customer Engagement Hub revolutionizes how associates engage with customers by offering them a dynamic platform to provide meaningful, real-time interactions.” — David Harouche, Founder, CEO and CTO at Multimedia Plus NEW YORK, NY, USA, September 6, 2023/ EINPresswire.com / -- Multimedia Plus, a leader in providing innovative training, communication, and task management solutions for the retail industry, announces the launch of the INCITE Customer Engagement Hub.
Press Release
Customer Experience
Bloomreach Adds TikTok to its Growing List of Integrations, Helping Marketers Optimize Ad Spend With Better Targeted Content
Sep 06, 2023
MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)-- Bloomreach, the platform fueling limitless e-commerce experiences, today announced marketers now have the ability to integrate TikTok ads with Bloomreach Engagement. With real-time data, advanced audience building, and granular segmentation fueling their TikTok ad strategies, Bloomreach Engagement users can ensure content is always targeted toward relevant, high-value audiences.