The Wire (Page 21)

42% report shifting suppliers or sourcing regions in response to tariff changes and 45% of businesses are reducing operational expenses to offset tariff costs 87% remain optimistic about maintaining profitability despite economic pressures 83% say they are currently using AI solutions to adapt their pricing strategies to economic volatility. AUSTIN, Texas--( BUSINESS WIRE)-- Zilliant, the leader in pricing lifecycle management, today released findings from its Business Tariff Impact Survey, revealing how U.S. business leaders are adapting pricing strategies amid evolving trade conditions, in particular confirming that many are planning to pass on costs and shift suppliers in response to the rapid changes in U.S. tariff strategy.

This award-winning technology propels the customer journey, seamlessly integrating AI + human expertise to deliver quantifiable business transformation results IRVINE, Calif.--( BUSINESS WIRE)-- Alorica Inc., a global leader in digitally-powered customer experiences (CX), today announced the launch of evoAI—a next-generation conversational AI platform. Designed for seamless, natural interactions across digital and voice channels, evoAI's hybrid architecture leverages rule-based systems for consistent and compliant handling of structured interactions while deploying advanced neural networks for nuanced, human-like responses to complex scenarios—creating an AI system that's both reliable and remarkably adaptive.

LAS VEGAS and BENGALURU, India, April 10, 2025 /PRNewswire/ -- Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a transformative customer intelligence solution designed for Telco, Media & Technology (TMT) enterprises at Google Cloud Next 2025. Built on Google Cloud Platform, Customer 360 connects fragmented customer data to deliver real-time insights, hyper-personalization, and predictive intelligence that drive engagement, retention, and revenue growth.

April 10, 2025 -- As artificial intelligence agents gain traction across enterprise workflows, leading innovators at Bynder, a global leader in digital asset management, are urging a more balanced mindset: AI isn’t here to take over - it’s here to work with you. In the past year, searches for “what are ai agents” have increased by 827%, showing an increasing interest in how this new technology can be used.

MOUNTAIN VIEW, Calif.--( BUSINESS WIRE)--Treasure Data, the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI, today announced the appointment of Rafael (“Rafa”) Flores as its new Chief Product Officer (CPO). Flores returns to Treasure Data after most recently serving as VP of Product at 6sense, where he led groundbreaking work in generative and predictive AI, embedded CDP, and revenue-generating product strategy.

Paris, April 9, 2025 – Capgemini today announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity.

New Innovations Expand Supported Use Cases, Help Brands Meet Business-critical Accessibility Guidelines, and Simplify Post-production Workflows to Speed Content Velocity SAN JOSE, Calif.--( BUSINESS WIRE)-- Cloudinary today announced that Cloudinary Video is now available as a standalone API-first video offering with several new video innovations developed to help brands meet critical accessibility standards, such as WCAG (Web Content Accessibility Guidelines) 2.1 AA, and more easily deliver localized and live streaming video experiences at scale. Cloudinary also unveiled significant enhancements designed to allow technical teams to seamlessly embed Video as a Service (VaaS) within their software products and apps.

Astro transforms the Wix dashboard experience, simplifying site and business management and helping to improve efficiency NEW YORK – Wix.com Ltd. (NASDAQ: WIX), the leading SaaS website builder platform globally 1, today announced the launch of Astro, its AI-powered business assistant. This innovative tool simplifies the user experience by allowing users to query and perform various business and back-office tasks directly from the chat interface.

Users can now access real-time, consented data for AI and autonomous agents via integration with Tealium Moments API and MCP server San Diego, April 08, 2025 (GLOBE NEWSWIRE) -- Tealium, the leading intelligent real-time data streaming platform, today announced its seamless integration capability via the Model Context Protocol (MCP) to its Moments API to send consented, real-time data directly to AI models and autonomous agents. This milestone empowers users to accelerate AI initiatives and engage customers with intelligent, real-time experiences in the moments that matter. “Integrating Tealium via MCP is a game-changer for AI applications,” said Mike Anderson, Founder and CTO of Tealium. “Our platform is founded upon flexible and intelligent data streaming.

Expanded partnership with Google Cloud will expand availability to Cresta's solutions, enabling more contact centers to accelerate the adoption of AI transformation PALO ALTO, Calif., April 8, 2025 /PRNewswire/ -- Cresta, the leading contact center AI platform for human and AI agents, is now available on Google Cloud Marketplace, providing organizations with greater flexibility and cloud deployment options on Google Cloud Platform. This will make it easier for enterprises to discover and procure the tools they need to apply AI to their contact centers.