The Wire (Page 21)

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels PALO ALTO, Calif., June 9, 2025 /PRNewswire/ -- Cresta, the leading contact center AI platform for human and AI agents, today announced new capabilities for its AI Agent solution, which can automate even the most complex conversations with an experience that sounds and feels human. The enhanced solution now delivers a true omnichannel experience, adapting to customer needs and preserving context across voice and digital channels, so customers can resolve issues more efficiently as part of a connected customer journey.

Strengthens Constant Contact's International Presence and Complements its Existing Marketing Software Tools WALTHAM, Mass. and ATHENS, Greece, June 6, 2025 /PRNewswire/ -- Constant Contact, a leading provider of digital marketing tools for small businesses and nonprofits, today announced that it has acquired Moosend, an email marketing and automation platform, from Sitecore. The addition of Moosend complements Constant Contact's existing SaaS marketing platform and strengthens Constant Contact's presence in Europe.

Combination will fast-track Genpact's expansion of advanced technology solutions, amplifying data and AI capabilities, domain expertise, and strategic partnerships NEW YORK, June 5, 2025 /PRNewswire/ -- Genpact (NYSE: G), a global advanced technology services and solutions company, today announced it has acquired XponentL Data, a data products and artificial intelligence (AI) solutions provider. XponentL brings differentiated domain-led data strategy, design, and engineering capabilities; deep industry experience; and strategic partnerships.

AI-powered document insights, client mobile app and unified client hub help firms work faster and better BURLINGTON, Mass., June 05, 2025 (GLOBE NEWSWIRE) -- Progress Software (Nasdaq: PRGS), the trusted provider of AI-powered digital experience and infrastructure software, today announced significant new enhancements to Progress® ShareFile®, its SaaS-native document-based collaboration and client workflow product. Designed for accounting professionals, these enhancements cut friction, elevate client interactions and give firms a competitive edge.

CCW Award finalist and pioneer in native AI to lead three speaking sessions OMAHA, Neb., June 05, 2025 (GLOBE NEWSWIRE) -- Mosaicx, a pioneer in customer experience, today announced the launch of the next era of its Engage product. The company will demo the next-generation AI-native platform at Customer Contact Week (CCW) in Las Vegas from June 9-12.

Cloudera to participate in new “Data for AI-RAN” alliance with Dell, NVIDIA, Softbank, and T-Mobile, advancing real-time data management, edge AI, and hybrid MLOps for telecom networks SANTA CLARA, Calif., June 05, 2025 (GLOBE NEWSWIRE) -- Cloudera, the only true hybrid platform for data, analytics and AI, today announced it has joined the AI-RAN Alliance, a global consortium committed to integrating AI into telecommunications infrastructure. Cloudera joins a pioneering group of innovative telecommunication providers that has joined forces with data and AI companies all focused on driving the AI-RAN agenda and transforming telecommunication networks into intelligent, revenue-generating platforms with real-time data and AI.

Independent analyst firm report recognizes Invoca for standing out as the only vendor in the report that supports the full buyer journey. SANTA BARBARA, Calif., June 5, 2025 /PRNewswire/ -- Invoca, the leader in AI-powered revenue execution platforms, has been named a Strong Performer in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 report.

New AI capabilities empower developers to build, style and deploy next-generation digital experiences faster than ever BURLINGTON, Mass., June 04, 2025 (GLOBE NEWSWIRE) -- Progress Software (Nasdaq: PRGS), the trusted provider of AI-powered digital experience and infrastructure software, today announced the Q2 2025 release of Progress® Telerik® and Progress® Kendo UI®, the most powerful.NET and JavaScript UI libraries for modern application development.

Over 250,000 businesses trust HubSpot as their source of truth for customer data Customers can now bring their customer context into the HubSpot deep research connector and take action on insights The new connector is the latest step in HubSpot’s mission to democratize advanced technology for SMBs BOSTON--( BUSINESS WIRE)--More than 250,000 businesses rely on HubSpot as their single source of truth for customer data across marketing, sales, and service. This complete view of the customer journey gives our customers an edge, especially in an era where AI is only as powerful as the data behind it.

June 4, 2025 -- Marketing and customer experience teams are under more pressure than ever – expected to deliver highly personalized, multi-channel champaigns with tighter timelines and fewer resources. With the announcement of the Adobe Experience Platform Agents at Adobe Summit 2025, Adobe shared how our human-centered AI approach integrates generative models and new agent capabilities into everyday creative and marketing tools.