The Wire (Page 23)

Almost half (40%) of consumers stop doing business with a company after one bad experience SAN RAMON, Calif.--( BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the report explores how global organizations are rethinking CX to build lasting customer relationships in an increasingly digital world. “Customer experience has become the defining battleground for brand loyalty,” said Niki Hall, Chief Marketing Officer, Five9. “As consumer expectations rise and patience vanish, delivering fast answers isn’t enough.

52% of British businesses admit to experiencing data-related issues since the inception of GDPR Over a fifth (23%) of UK businesses cite budget as a barrier to improving security practices Looking ahead, 40% say AI will create the most significant privacy and security challenges LONDON--( BUSINESS WIRE)--As GDPR marks its seventh anniversary, new data from SurveyMonkey, the world’s most popular platform for surveys and forms, highlights how UK businesses continue to grapple with data protection challenges. In a survey of UK business decision makers, 95% of UK respondents say they understand and meet all requirements of GDPR, but over half (52%) admit to experiencing data-related issues since the regulation was introduced.

Reltio’s scalability, flexibility, and data unification capabilities cited as reasons for the selection REDWOOD SHORES, Calif.--( BUSINESS WIRE)-- Reltio® announced today that Aviva plc, one of the UK’s leading General Insurance, Wealth and Retirement businesses, has successfully implemented Reltio Data Cloud™ to unify its data across the enterprise, accelerate prospect engagement, and create more personalized customer experiences. Previously, Aviva faced data fragmentation challenges with its legacy systems—one master data management solution was leveraged for operational and digital purposes and another for marketing and analytical purposes—making it difficult to get a comprehensive view of its customers.

Gerent augments TELUS Digital’s agentic AI expertise to empower human and autonomous CX agents Vancouver, B.C. (May 28, 2025) - TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company specializing in digital customer experiences, today announced it has acquired Gerent, a U.S.-based Salesforce-focused consultancy that delivers enterprise-scale implementation and integration projects, and agentic AI solutions. Gerent’s full portfolio of services is now offered by TELUS Digital and the Gerent brand will be retired at the end of Q3 2025.

LAS VEGAS, May 28, 2025 (GLOBE NEWSWIRE) -- Gainsight, the retention engine powering the world’s most customer-centric companies, today announced the launch of Atlas—a new generation of AI agents purpose-built to help companies guide their customers from onboarding to outcomes, with intelligence, personalization, and scale. Atlas, from Gainsight, supports every step of the customer’s post-sale journey.

Leslie, formerly with Squarespace and E*Trade, will usher in Contentstack’s next stage of growth as the leader in adaptive digital experiences AUSTIN, Texas, May 28, 2025 (GLOBE NEWSWIRE) -- Contentstack, the headless CMS pioneer and category disruptor in digital experiences, today announced Josette Leslie as its new Chief Financial Officer. Based in New York City, Leslie brings over 25 years of financial leadership experience across the content management, fintech, and banking sectors and is skilled in translating operational decisions into financial outcomes while driving company and stakeholder value.

New agentic AI capabilities orchestrate the buying experience across digital, voice, and messaging channels, empowering revenue teams to connect every step of the buying journey to drive efficient revenue growth. SANTA BARBARA, Calif., May 28, 2025 /PRNewswire/ -- Invoca, the AI-leader in revenue execution platforms, today announced it has signed a definitive agreement to acquire Symbl.ai, an AI-driven human intelligence platform.

Integration provides businesses unprecedented ability to optimize conversations with leads. ATLANTA--( BUSINESS WIRE)-- CallRail, the lead engagement platform, today announced a new integration with RingCentral, a global leader in AI-powered business communications, that empowers SMBs with enterprise-grade communication intelligence.

71% of AI chatbots use first-party reviews as a source when prompted with travel-related queries 100% of AI Platform Perplexity’s responses to travel-related prompts reference review-based sources, compared to over half (58%) of ChatGPT’s responses. Artificial intelligence (AI) is quickly transforming how consumers plan their holidays, with a growing number using AI tools to discover and organize trips — especially to long-haul destinations.

Leader in Agentic AI Achieves Microsoft’s Top Tier Partner Status to Help Enterprises Modernize Customer Support Dallas, Texas, — Cognigy, a global leader in AI-powered customer service solutions, today announced it has achieved Microsoft Solutions Partner with Certified Software, the highest level of partnership within Microsoft’s AI Cloud Partner Program. This milestone recognizes Cognigy’s success helping major brands use AI to speed up support, reduce wait times, and improve customer satisfaction, all within the Microsoft ecosystem.