The Wire (Page 23)

Solaria delivers unmatched accuracy, speed, and native-level transcription in 100 languages—including 42 underserved by any other STT model. PARIS, April 2, 2025 /PRNewswire/ -- Gladia, an AI transcription and audio intelligence provider, today announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and other voice-first platforms.

Unlike Traditional Chatbots, GVA Learning 360 Absorbs the Wisdom of Human Agents, Not Just Documents—Cutting AI Onboarding Time and Bringing Uniformity to AI and Human Customer Experiences New York, NY. (Mar, 31, 2025): – Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center’s best agents would respond to a customer request and uses the intelligence to automatically generate answers for their GVA—significantly advancing beyond industry-standard AI virtual assistants that rely solely on written documents. “Most institutions have been forced to choose between quick-to-deploy but generic AI or spending months manually training a bot that still can’t match their best agents,” said Jacob Tyler, Director of Conversational AI Strategy at Glia. “GVA Learning 360 eliminates this compromise by allowing financial institutions to effectively ‘clone’ their best human representatives. Organizations can rest assured that their customers receive the highest quality experience from the best-matched agent—human or AI—for their unique circumstances.” GVA Learning 360 arrives at a pivotal time as financial institutions search for AI solutions that help them meet heightening customer expectations without straining their contact centers.

Customer AI Agents help marketing teams launch 10X more personalization experiments and auto-optimize to customer outcomes. SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- Blueshift, the leader in AI-powered customer engagement, today announced the launch of Customer AI Agents that help marketing teams conduct 10X more personalization experiments with automated AI decisioning.

New AI and personalization capabilities extend company’s core CMS offering, delivering a flexible, future-fit solution for brands to create and manage compelling digital experiences DENVER & BERLIN--( BUSINESS WIRE)--Contentful, a leading content platform trusted by more than 4,200 customers, today launched a host of new features and partnerships that – together with Contenful’s market-leading content management system (CMS) capabilities – deliver a modern, flexible solution for creating digital experiences at scale. Anchored in core content operations, enhanced by AI, and featuring data-driven, AI-enabled personalization at the core of the digital experience platform (DXP), Contentful’s composable platform seamlessly integrates with best-in-class third-party tools and enables customers to centralize, personalize, deliver, and optimize digital experiences faster, easier, and more efficiently than ever before. “Brands are frustrated by monolithic, bloated DXP solutions that aren’t fit for purpose,” said Contentful CEO Karthik Rau. “In this constantly evolving technology landscape, a flexible new approach is needed, and today marks the beginning of that change.” Contentful’s new AI and personalization capabilities build on the company’s pioneering composable CMS.

Braze furthers agentic AI innovation with acquisition of a leading AI decisioning company NEW YORK--( BUSINESS WIRE)--Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging ™, today announced that it has entered into a definitive agreement to acquire OfferFit, an AI decisioning company, for $325 million, subject to customary closing adjustments. AI decisioning agents can autonomously experiment, learn, and deliver highly relevant, personalized experiences.

Collaborative initiative with iq digital and GroupM showcases the power of privacy-first, data-driven advertising solutions 27th March 2025: Utiq, the European AdTech company providing a Telco-powered infrastructure that leverages authentic, user-consented signals, has successfully integrated its technology with Adobe's Real-Time Customer Data Platform (CDP). This integration was validated through a pioneering data-only campaign in collaboration with iq digital and GroupM, delivering exceptional results for an automotive client.

Ruggable, Sakara, Sonos & Caraway boost marketing efficiency and revenue with Chord's AI-driven data platform NEW YORK, March 27, 2025 /PRNewswire/ -- Chord Commerce, the smarter Customer Data Platform (CDP) built for commerce, has raised $5.5M to expand its AI-powered data and marketing platform. Led by M13, with participation from Act One Ventures and GR0 Capital, the investment will help Chord grow its customer base and further develop its AI orchestration platform.

Tealium attributes its recognition to delivering powerful AI-driven features, enabling real-time data capture, and prioritizing privacy and consent San Diego, March 26, 2025 (GLOBE NEWSWIRE) -- Tealium, the intelligent real-time data streaming platform, today announced that it was named a Leader in the Gartner® Magic Quadrant™ for Customer Data Platforms for the second year in a row. According to Gartner, Leaders execute well against their current vision and are well-positioned for tomorrow.

Full authorization is first and only for a full-stack Contact Center as a Service solution Reston, VA, USA – March 26, 2025 – Content Guru, Inc. is proud to announce that its storm ® CCaaS (Contact Center as a Service) solution has received FedRAMP ® Authorization from the Program Management Office (PMO), a division within the General Services Administration (GSA). Content Guru storm is the first and only full-stack CCaaS solution to achieve High impact level accreditation, the most stringent level for FedRAMP compliance.

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, March 26, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, purpose-built for service by the largest AI service software provider, introduces a suite of advanced tools that seamlessly integrate Zendesk AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, and measurement and insights.