The Wire (Page 24)

Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth drivers SAN FRANCISCO, March 26, 2025 (GLOBE NEWSWIRE) -- Observe.

AI-Powered Platform Amplifies Real Customer Voices, Helping Brands Turn Feedback Into Strategic Decisions LAS VEGAS, March 26, 2025 /PRNewswire/ -- SHOPTALK -- Hark, the leader in video and audio-driven customer feedback, announced the launch of Hark Insights, an AI-powered platform that transforms raw feedback into clear, actionable customer stories. By surfacing key themes instantly, Hark Insights eliminates the need to sift through thousands of data points, making it easier for teams to make decisions and get to the root cause of issues.

New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and help enterprise organizations and their employees drive more value today PLEASANTON, Calif.--( BUSINESS WIRE)-- Medallia, Inc., the global leader in customer and employee experience, today announced its vision for the next generation of customer experience and seven AI-powered product innovations that will propel enterprise organizations to move from surveys and signals to actions and automation. The new vision and AI capabilities were unveiled at Medallia Experience ‘25 at the Wynn Las Vegas. “This is a pivotal point for the industry and a time when enterprise organizations must move beyond siloed, survey-centric programs.

The fourth annual global event will feature keynotes and hands-on workshops with representatives from top industry brands CHICAGO, IL — March 25, 2025 — The MACH Alliance today announced additional details supporting The Composable Conference 2025, taking place April 22 – 24 at Convene Willis Tower, Chicago. The three-day event will feature keynotes and collaborative sessions with industry leaders and technology practitioners to help attendees formulate their composable game plan.

Redefining What Loyalty Means for Millions of Shoppers NEW HARTFORD, N.Y.--( BUSINESS WIRE)--Millions of customers, one goal: making loyalty smarter, simpler, and more rewarding than ever before. EG America, LLC, one of the largest and fastest growing convenience store operators in the U.S., has selected PAR Technology (NYSE:PAR) to power the relaunch of SmartRewards.

Improves Customer Experiences, Operational Efficiency and Reduces Costs NEW YORK, March 25, 2025 — Presidio, a leading technology services and solutions provider, announced its 100th GenAI deployment marking a milestone in the adoption of Gen AI to significantly enhance customer experiences, streamline operations, increase efficiency, and reduce costs. By transforming customer interactions and improving workflows across digital and voice channels, Presidio's AI solutions deliver personalized, seamless, and efficient experiences.

PLEASANTON, Calif. – March 24, 2025 – Medallia, Inc., the global leader in customer and employee experience, today announced Carrie Parker as Chief Marketing Officer (CMO). Parker brings over 25 years of experience leading high-performing teams, transforming brands, and driving revenue growth for technology and SaaS companies. “Carrie brings an incredible wealth of experience in marketing to her new role at Medallia and we are excited to have her join the best leadership team in experience management,” said Mark Bishof, CEO at Medallia. “We have a clear vision for the future of CX and Carrie will be instrumental in leading the charge to highlight our incredible customers, our cutting-edge innovation, and our brand leadership in the market.” Most recently, Parker served as Chief Marketing Officer at Cision, leading the global marketing team to accelerate demand generation and elevate portfolio brands, including Brandwatch and CisionOne.

New AI-powered innovations make it quick and simple to analyze customer feedback across all channels, specific locations, and take targeted action to improve experiences, reduce churn, and improve lifetime value QUALTRICS X4, SALT LAKE CITY, March 19, 2025 /PRNewswire/ -- New innovations available now from Qualtrics, the leader and creator of the experience management category, allow organizations to improve customer relationships proactively using omnichannel insights from every part of the customer journey – across digital, location and customer care. The new capabilities in the XM for Customer Experience™ suite - including Location Experience Hub and Qualtrics® Assist for CX - allow businesses to bring together structured and unstructured feedback across every channel to create a complete view of their customer experience; get instant access to customer feedback, competitor insights, and industry benchmarks to take quick, targeted action; and equip frontline teams with real-time insights, support, and recommendations to improve experiences in the moment.

Qualtrics supports open-source agent protocols to extend the impact of Experience Agents QUALTRICS X4, SALT LAKE CITY, March 19, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, and LangChain, a leading platform for building and deploying AI applications using large language models (LLMs), today announced a partnership to develop Qualtrics® Experience Agents ™ on LangChain's LangGraph Platform. Experience Agents are highly specialized AI agents from Qualtrics designed to interact directly with customers and employees in proactive, personalized, and brand-aligned ways, to foster loyalty and trust.

Edge Audiences delivers AI-powered synthetic panels that reduce survey costs by up to 70% and shorten collection times from weeks to minutes Edge Instant Insights powered by Qualtrics and partners including NPS Prism® by Bain & Company give researchers immediate access to millions of trusted benchmarks and data points QUALTRICS X4, SALT LAKE CITY, March 19, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management (XM) category, today launched Qualtrics Edge ™, a powerful new market intelligence platform combining advanced AI, synthetic insights, market research data, and expert advisory services that allow organizations to accelerate strategic decision-making and attract and retain customers. Qualtrics Edge gives organizations unprecedented visibility into business trends, customer needs, and strategic opportunities through access to millions of trusted consumer insights, market trends, and industry benchmarks - all delivered in a fraction of the time and cost of traditional programs.