The Wire (Page 25)

New capabilities across Adobe GenStudio, Adobe’s end-to-end content supply chain solution, empower marketing teams to scale personalized, on-brand content efficiently, including AI agents for workflow optimization and content production. Adobe GenStudio Foundation will deliver a unified interface that integrates data from Adobe's content supply chain applications, providing visibility and actionable insights into campaign plans, projects, assets and insights.

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--( BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced that the strong desire for personalized, AI-powered self-service engagement options and channels is driving increased customer interactions across 8x8 CPaaS APIs. As a result, 8x8 CPaaS API customer interactions increased more than 43% year-over-year as of the fiscal year 2025 third quarter ended December 31, 2024. “Customers today expect to be able to interact with their brands of choice across their channel of choice – whether that’s voice, messaging, or video.

Adobe unveiled major innovations that define Customer Journey Orchestration in the era of AI, powered by the Adobe AI Platform, which unites AI agents and models across Adobe. Adobe introduced Adobe Experience Platform Agent Orchestrator, which helps businesses manage AI agents across Adobe and third-party ecosystems—rooted in a deep, semantic understanding of enterprise data, content and customer journeys.

Connect offers an easy way to link surveys and forms with apps like Excel, Google Sheets, Microsoft Teams, and Slack to automate and scale notifications, export responses in real time, and more SAN MATEO, Calif., March 18, 2025 – SurveyMonkey, the world’s most popular platform for surveys and forms, announced Connect, a new library of no-code quick actions to connect survey data with popular business apps. With Connect, users can let their data flow right to their favorite business apps to get even more power from SurveyMonkey even without investing in a separate integration.

Fullstory’s enterprise accounts continue to be fastest-growing customer segment, with double-digit growth for 14 consecutive quarters ATLANTA, March 18, 2025 (GLOBE NEWSWIRE) -- Fullstory, a leading behavioral data company, today announced several milestones the company reached in the second half of its fiscal year, including customer growth in key market segments, co-developed partner solutions, and certification for responsible AI. Following a strong first half, Fullstory’s momentum carried through the remainder of its year, and the company continues to see an increasing appetite for digital behavioral data.

LOS ALTOS, Calif., March 18, 2025 /PRNewswire/ -- Kubit, a leading customer journey analytics platform, has announced the launch of Kubit Lumos, an AI-powered analytics engine designed to revolutionize how enterprises extract value from their existing data warehouse. Kubit Lumos leverages AI, natural language processing (NLP), and machine learning to streamline analytics reporting, optimize workflows, and ensure data quality—equipping product and data teams with in-depth, actionable insights to optimize product performance and the customer experience. "Kubit Lumos is a game-changer for organizations looking to bridge the gap between complex data and decision-making," said Alex Li, CEO of Kubit. "By embedding AI-powered analytics directly into our flexible and transparent platform, we're helping teams make smarter, faster, and more confident business decisions—without the burden of data silos, rigid data models or expensive engineering resources." Core Functionality of Kubit Lumos: Data Insights: Highlight key trends and insights from reports with AI-generated summaries, delivering meaningful context and helping you spot details at a glance.

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm -- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently. Today during Enterprise Connect we introduced Teams Phone extensibility for Microsoft Dynamics 365 Contact Center aimed at helping customers benefit from and extend their existing telephony investment with Teams Phone into the contact center.

New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations HOBOKEN, N.J.--( BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. The solution was unveiled at Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration in North America.

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and technology consulting firm, today announced it has joined the ServiceNow Consulting and Implementation Partner Program to help organizations optimize and modernize their omnichannel service experiences and contact center operations. The partnership enables West Monroe to help businesses leverage the ServiceNow ® Platform to transform customer service.

CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to improve customer satisfaction, loyalty and retention WALTHAM, Mass.--( BUSINESS WIRE)-- CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced CallMiner Outreach. Built on advanced analytics and artificial intelligence (AI), CallMiner Outreach is a revolutionary CX and customer feedback management solution that empowers businesses to connect with customers in more meaningful ways, fostering stronger relationships and uncovering actionable insights that drive enterprise-wide benefits.