The Wire (Page 3)

RALEIGH, N.C.--( BUSINESS WIRE)-- Abrigo, a leading provider of compliance, credit risk, lending, and data and analytics solutions for U.S. financial institutions, has acquired 360 View, an industry leader in banking CRM, marketing automation, and profitability analytics. The acquisition marks the latest in a series of strategic investments by Abrigo to help financial institutions deepen customer relationships and drive measurable growth. 360 View’s platform, purpose-built for banks and credit unions, unifies customer data, workflows, marketing automation, and profitability analytics into a centralized growth engine.

Acquisition advances comprehensive AI-powered platform for omnichannel management, orchestration, and digital delivery of regulated customer communications TORONTO & IVRY-SUR-SEINE, France--( BUSINESS WIRE)-- Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the acquisition of Sefas, a CCM and enterprise communications processing (ECP) software vendor. Enterprises—especially in regulated industries—are under growing pressure to communicate faster and more accurately across channels, while reducing the cost and effort required to manage those communications.

New AI agents embed intelligence across the research lifecycle, streamlining setup, analysis, and reporting [CHICAGO, MARCH 5, 2026] – Forsta, a Press Ganey company and a leading provider of experience measurement, data analytics, insights, and market research technology, today introduced new AI agents in Research HX. The AI-powered agents help research teams meet rising demands for speed and quality without sacrificing rigor.

LOUISVILLE, CO – March 5, 2026 – Alchemer, a leader in technology for feedback and customer experience and intelligence, today announced the promotion of Ryan Tamminga to Chief Customer Officer (CCO), reinforcing the company’s commitment to customer-led growth, operational excellence and product innovation. In this role, Tamminga will lead Alchemer’s global customer strategy, overseeing customer success, support, services and experience operations.

Hiswai has launched Zuno, an AI tool that turns busy company websites into conversational AI. In the past, you never knew what brought visitors to your website.

A new operating layer for cross-channel marketing that unifies brand intelligence, AI agents, and enterprise IT systems PALO ALTO, Calif. — March 4 — Typeface today announced the launch of its Marketing Orchestration Engine, giving enterprises a new operating layer for cross-channel marketing that unifies brand intelligence, AI agents and enterprise IT systems. The engine enables teams to move from isolated AI experiments to governed, repeatable campaign execution at scale.

Milestones include innovation in Voice channel, global expansion into Europe and APAC, and large enterprise account wins across industries TORONTO--( BUSINESS WIRE)-- Ada, the trusted AI-native customer experience company and creator of the Agentic Customer Experience (ACX) Operating Model, today announced more than 100% year-over-year revenue growth, marking a breakout year as enterprises transition from AI experimentation to full implementation. The company achieved 108% agentic AI ARR growth and 146% Net Revenue Retention, demonstrating strength in both new enterprise acquisition and customer expansion.

Jones emphasizes AI-first strategy focused on fueling customers' brand discoverability and digital accessibility amidst a critical growth phase for the company. COPENHAGEN, Denmark, March 3, 2026 /PRNewswire/ -- Siteimprove, a leader in agentic content intelligence, today announced the addition of Chief Marketing Officer Jen Jones to its c-suite.

Introducing the intelligence layer built to simplify operations and strengthen customer loyalty NEW HARTFORD, N.Y. (March 3, 2026) – PAR Technology Corporation (NYSE: PAR), a leading foodservice technology provider, today announces the launch of PAR Retail Drive™ AI, an AI-powered product suite designed to equip convenience and fuel retailers with real-time insights, agentic automation, and strategic decision-making. The full product suite is powered by PAR® AI, PAR’s intelligence layer intentionally integrated directly into PAR’s unified platform.

Andrew Kisslo SVP, Partner Programs and Strategy -- March 2, 2026 -- The shift to an Agentic Enterprise marks a fundamental change in how work gets done. It requires helping customers deploy autonomous agents that deliver tangible, high-stakes outcomes.