The Wire (Page 30)

Post-sale Solution for Retailers Combines Multiple 8x8 Platform Capabilities to Minimize Returns and Increase Customer Satisfaction CAMPBELL, Calif.--( BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the 8x8 Aftersale Assist ™ solution enabling retailers to reduce returns, improve customer experiences, and drive revenue growth. Combining 8x8 Platform for CX components from 8x8 Contact Center, 8x8 CPaaS, and 8x8 Work, the new solution is specifically tailored to address the specific needs of retailers by cutting down on operational costs, deflecting unnecessary returns, and building and enhancing customer loyalty and experiences.

By embedding CRM functionality into the new Microsoft Outlook, Avid CRM allows businesses to create an all-in-one tool that combines communication, organization, and relationship management in a single platform. BELLEVUE, Wash., Feb. 13, 2025 /PRNewswire-PRWeb/ -- Today marks a major milestone in CRM innovation with the launch of Avid CRM, a cutting-edge platform that integrates seamlessly into Microsoft Outlook, including Outlook Classic, the New Outlook, Outlook Web App, and on browsers, tablets, Macs, iPhones, and Android devices.

Now in its second year, the event for customer-obsessed product teams, hosted by Dovetail, will feature industry leaders from Microsoft AI, Atlassian, OpenAI, and more as they discuss the latest trends in product, design, research, customer experience, and explore how the best teams harness the power of customer insights to fuel innovation. SAN FRANCISCO--( BUSINESS WIRE)-- Dovetail, the leading AI-first customer insights hub, today announced the return of industry-leading summit, Insight Out, its flagship conference, on April 23-24, 2025.

The round was led by Smedvig Ventures, with investment from Expon Capital and Motier Ventures as well as business angels With the funding, MarketLeap will ramp up AI-driven automation in the platform, double down on US expansion and expand its team The raise comes after 340% YoY growth in customer numbers FEBRUARY 12, 2025: MarketLeap, the first fully integrated AI-driven platform to simplify and scale D2C ecommerce, today announced an $8 million Series A funding round led by Smedvig Ventures, with participation from Expon Capital, Motier Ventures and prominent business angels including former executives from Amazon, SoftBank, and Unilever. This capital injection will allow the company to accelerate platform development and invest in top talent to support its rapid growth trajectory.

New Firefly plan offerings unlock full power of the new Firefly app — the most comprehensive destination to generate images, vectors and now videos with unmatched creative control and direct integration with Adobe Creative Cloud apps to seamlessly move from ideation to production Adobe Firefly Video Model, available in public beta, is the only generative AI video model that is IP-friendly and commercially safe, so brands and creative professionals can use it confidently for production-ready content Leading brands and agencies including Deloitte Digital, dentsu, IBM, IPG Health, Mattel, PepsiCo/Gatorade, Stagwell and Tapestry are choosing Firefly as it provides the creative control needed to produce content at scale SAN JOSE, Calif. – February 12, 2025 – Today Adobe (Nasdaq: ADBE) released the new Firefly application, the most comprehensive destination to generate images, vectors and now videos with the Firefly Video Model in public beta. The Firefly app is the all-in-one professional destination that inspires users to seamlessly ideate and create production quality work with unparalleled creative control, multi-modal workflows and integration with industry-leading Creative Cloud applications.

Company to host its marquee event in Europe, highlighting its strategic vision as a trusted IT partner to the more than 17,000 attendees. New innovations introduced at the show showcase the company’s leading portfolio designed to help customers build, secure and operate AI-ready data centers, enable a future-proofed workplace and prioritize digital resilience.

SAN MATEO, Calif.--( BUSINESS WIRE)-- SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to automate beautiful, personalized email surveys with Salesforce. The SurveyMonkey Salesforce integration is currently available for SurveyMonkey for CX and SurveyMonkey Enterprise customers on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EOBliUAH.

New solution helps brands increase conversions and reduce returns by enabling the 3D, augmented reality, and photorealistic image and video content that enhances the customer journey SAN JOSE, Calif.--( BUSINESS WIRE)-- Cloudinary, the image and video platform that powers the world’s top brands, today announced the launch of Cloudinary 3D, an innovative platform redefining how e-commerce brands showcase their products online. With Cloudinary 3D, a single 3D model powers limitless visual asset variations, enabling businesses to create interactive 3D visuals, augmented reality (AR), and photorealistic packshots with ease.

Amusement still primary emotion for most Big Game advertisers, but purposeful ads dominate top spots; Overall effectiveness lowest since 2020 LONDON, United Kingdom — Feb. 10, 2025 — The NFL’s “ Somebody | It Takes All of Us” is the most emotionally-engaging ad of Super Bowl LIX. That’s according to new research from creative effectiveness platform DAIVID, which found the spot, which features NFL players mentoring children, generated the most intense positive emotions of any ad shown during last night’s Big Game.

February 10, 2025 -- Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic collaboration agreement to enhance user experiences in large indoor spaces with high visitor traffic, such as shopping malls, hospitals, and airports, through data analysis and service optimization. The partnership will enable operators of shopping malls, hospitals, and airports worldwide to leverage the combination of Situm's positioning and wayfinding technology with HappyOrNot's in-moment satisfaction measurement tools.