The Wire (Page 30)

Full authorization is first and only for a full-stack Contact Center as a Service solution Reston, VA, USA – March 26, 2025 – Content Guru, Inc. is proud to announce that its storm ® CCaaS (Contact Center as a Service) solution has received FedRAMP ® Authorization from the Program Management Office (PMO), a division within the General Services Administration (GSA). Content Guru storm is the first and only full-stack CCaaS solution to achieve High impact level accreditation, the most stringent level for FedRAMP compliance.

Tealium attributes its recognition to delivering powerful AI-driven features, enabling real-time data capture, and prioritizing privacy and consent San Diego, March 26, 2025 (GLOBE NEWSWIRE) -- Tealium, the intelligent real-time data streaming platform, today announced that it was named a Leader in the Gartner® Magic Quadrant™ for Customer Data Platforms for the second year in a row. According to Gartner, Leaders execute well against their current vision and are well-positioned for tomorrow.

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, March 26, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, purpose-built for service by the largest AI service software provider, introduces a suite of advanced tools that seamlessly integrate Zendesk AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, and measurement and insights.

Observe.AI delivers complete AI Conversational Intelligence platform for contact centers to deliver exceptional CX, 85%+ cost savings and new growth drivers SAN FRANCISCO, March 26, 2025 (GLOBE NEWSWIRE) -- Observe.

AI-Powered Platform Amplifies Real Customer Voices, Helping Brands Turn Feedback Into Strategic Decisions LAS VEGAS, March 26, 2025 /PRNewswire/ -- SHOPTALK -- Hark, the leader in video and audio-driven customer feedback, announced the launch of Hark Insights, an AI-powered platform that transforms raw feedback into clear, actionable customer stories. By surfacing key themes instantly, Hark Insights eliminates the need to sift through thousands of data points, making it easier for teams to make decisions and get to the root cause of issues.

New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and help enterprise organizations and their employees drive more value today PLEASANTON, Calif.--( BUSINESS WIRE)-- Medallia, Inc., the global leader in customer and employee experience, today announced its vision for the next generation of customer experience and seven AI-powered product innovations that will propel enterprise organizations to move from surveys and signals to actions and automation. The new vision and AI capabilities were unveiled at Medallia Experience ‘25 at the Wynn Las Vegas. “This is a pivotal point for the industry and a time when enterprise organizations must move beyond siloed, survey-centric programs.

The fourth annual global event will feature keynotes and hands-on workshops with representatives from top industry brands CHICAGO, IL — March 25, 2025 — The MACH Alliance today announced additional details supporting The Composable Conference 2025, taking place April 22 – 24 at Convene Willis Tower, Chicago. The three-day event will feature keynotes and collaborative sessions with industry leaders and technology practitioners to help attendees formulate their composable game plan.

Redefining What Loyalty Means for Millions of Shoppers NEW HARTFORD, N.Y.--( BUSINESS WIRE)--Millions of customers, one goal: making loyalty smarter, simpler, and more rewarding than ever before. EG America, LLC, one of the largest and fastest growing convenience store operators in the U.S., has selected PAR Technology (NYSE:PAR) to power the relaunch of SmartRewards.

Improves Customer Experiences, Operational Efficiency and Reduces Costs NEW YORK, March 25, 2025 — Presidio, a leading technology services and solutions provider, announced its 100th GenAI deployment marking a milestone in the adoption of Gen AI to significantly enhance customer experiences, streamline operations, increase efficiency, and reduce costs. By transforming customer interactions and improving workflows across digital and voice channels, Presidio's AI solutions deliver personalized, seamless, and efficient experiences.

PLEASANTON, Calif. – March 24, 2025 – Medallia, Inc., the global leader in customer and employee experience, today announced Carrie Parker as Chief Marketing Officer (CMO). Parker brings over 25 years of experience leading high-performing teams, transforming brands, and driving revenue growth for technology and SaaS companies. “Carrie brings an incredible wealth of experience in marketing to her new role at Medallia and we are excited to have her join the best leadership team in experience management,” said Mark Bishof, CEO at Medallia. “We have a clear vision for the future of CX and Carrie will be instrumental in leading the charge to highlight our incredible customers, our cutting-edge innovation, and our brand leadership in the market.” Most recently, Parker served as Chief Marketing Officer at Cision, leading the global marketing team to accelerate demand generation and elevate portfolio brands, including Brandwatch and CisionOne.