The Wire (Page 31)

First Jointly Developed AI Agent Helps Customers Maximize Cisco Investments and Boosts Productivity News Summary: Powerful Partnership: The first of several AI agents being developed by Cisco with Mistral AI as a strategic technology partner, to help drive Cisco's Customer Experience (CX) move towards an Agentic-AI-Led future. AI-Powered Efficiency: The AI Renewals Agent streamlines and enhances the creation process for Cisco's Renewals team by analyzing data from 50 sources to build custom proposals tied to customer outcomes.

Platform updates are available immediately, empowering SMBs to deliver seamless, consumer-grade digital commerce experiences for B2B Quebec, Canada —February 6, 2025 —k-ecommerce, a leading B2B online commerce and payment solution, debuted several new platform capabilities enhancing digital buying experiences, streamlining operations and accelerating growth for small and medium-sized businesses (SMBs). While 70% of B2B buyers prefer online purchasing, 64% rate their current digital commerce as less than excellent, highlighting a critical gap in B2B digital commerce delivery.

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, today announced the appointment of Chris Lafferty as Vice President of Product and Customer Experience. This strategic hire reinforces CTM's commitment to product innovation and exceptional customer experience as the company continues its growth trajectory.

Empowering Businesses with Conversational Style AI Insights to Outpace Competition and Build Reputation in Real-Time SALT LAKE CITY--( BUSINESS WIRE)-- InMoment ®, the leading provider of integrated Experience Improvement (XI)™ solutions, today announced the launch of its Competitor Intelligence solution for reputation management, a ground-breaking new tool designed to transform how businesses analyze and leverage competitor review data to win more customers. Leveraging generative AI, the solution synthesizes and summarizes competitor review data, making it easier for customers to understand competitors’ strengths, weaknesses, opportunities, and threats.

Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform ALPHARETTA, Ga., Feb. 6, 2025 /PRNewswire/ -- GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced today that TruVista Communications has partnered with GOCare to support its customer experience enhancement and network growth initiatives. TruVista, a leading regional provider of fiber internet, voice, video, cellular, and security services in Georgia and South Carolina and a portfolio company of iCON Infrastructure Partners, is investing in innovative broadband technology and best-of-breed supporting platforms to deliver the highest quality products and superior service to its customers through its knowledgeable and dedicated local employees. "At TruVista, our customers are at the heart of everything we do," said Carla French, CEO of TruVista. "Partnering with GOCare allows us to provide seamless, real-time communication and proactive support, ensuring a superior experience across all digital touchpoints." TruVista is embracing a comprehensive approach in its partnership with GOCare and will be rolling out GOCare Messenger, Outage Management, Connect, Pulse, and Reach from its Digital Experience Platform portfolio.

Company also Enhances its Suite of Generative AI Tools to Help Brands Transform and Deliver Images at Scale with Greater Ease and Efficiency SAN JOSE, Calif.--( BUSINESS WIRE)-- Cloudinary, the image and video platform that powers the world’s top brands, today announced significant advancements in its generative AI portfolio, including AI Vision, which gives developers and brands an unprecedented level of control and insight into their visual media. Cloudinary also announced several enhancements to its most popular generative AI tools including Generative Enhance, Generative Fill, Generative Restore, and Generative Upscale.

Talkdesk is validated as a trusted, secure cloud customer experience platform for federal and public sector customers PALO ALTO, Calif.--( BUSINESS WIRE)-- Talkdesk ®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it achieved FedRAMP Agency Authority to Operate (ATO). With the Agency ATO designation, Talkdesk CX Cloud™ Government Edition offers United States public sector customers a simple, secure platform to elevate their stakeholder experiences.

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--( BUSINESS WIRE)-- SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced the appointment of Lyndsey Valin to Chief Customer Officer, leading the company’s efforts to drive customer-centric growth, innovation, and strategic initiatives across key markets. Valin brings more than two decades of experience in enterprise business technology implementation across manufacturing sectors such as automotive, aerospace, heavy equipment, chemicals, as well as distribution networks.

New LogMeIn Resolve updates reaffirm company’s commitment to delivering greater value to customers and simplifying business operations BOSTON--( BUSINESS WIRE)-- GoTo, the leader in cloud communications and IT, is doubling down on its commitment to empowering Managed Service Providers (MSPs) with new product features, enhancements, and integrations for LogMeIn Resolve. This announcement follows GoTo’s recent consolidation of its IT product portfolio under the well-known LogMeIn brand name, which aims to help customers cut through complexity, enhance productivity, and take control of their IT infrastructure.

SAN JOSE, Calif.— February 4, 2025 — Today Adobe (Nasdaq: ADBE) announced new intelligent contract capabilities in Acrobat AI Assistant to simplify working with contracts. The new generative AI features can help customers grasp complex terms and spot differences between multiple agreements so they can better understand and verify the information in these important documents—faster and easier.