The Wire (Page 31)

Qualtrics supports open-source agent protocols to extend the impact of Experience Agents QUALTRICS X4, SALT LAKE CITY, March 19, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, and LangChain, a leading platform for building and deploying AI applications using large language models (LLMs), today announced a partnership to develop Qualtrics® Experience Agents ™ on LangChain's LangGraph Platform. Experience Agents are highly specialized AI agents from Qualtrics designed to interact directly with customers and employees in proactive, personalized, and brand-aligned ways, to foster loyalty and trust.

New AI-powered innovations make it quick and simple to analyze customer feedback across all channels, specific locations, and take targeted action to improve experiences, reduce churn, and improve lifetime value QUALTRICS X4, SALT LAKE CITY, March 19, 2025 /PRNewswire/ -- New innovations available now from Qualtrics, the leader and creator of the experience management category, allow organizations to improve customer relationships proactively using omnichannel insights from every part of the customer journey – across digital, location and customer care. The new capabilities in the XM for Customer Experience™ suite - including Location Experience Hub and Qualtrics® Assist for CX - allow businesses to bring together structured and unstructured feedback across every channel to create a complete view of their customer experience; get instant access to customer feedback, competitor insights, and industry benchmarks to take quick, targeted action; and equip frontline teams with real-time insights, support, and recommendations to improve experiences in the moment.

Edge Audiences delivers AI-powered synthetic panels that reduce survey costs by up to 70% and shorten collection times from weeks to minutes Edge Instant Insights powered by Qualtrics and partners including NPS Prism® by Bain & Company give researchers immediate access to millions of trusted benchmarks and data points QUALTRICS X4, SALT LAKE CITY, March 19, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management (XM) category, today launched Qualtrics Edge ™, a powerful new market intelligence platform combining advanced AI, synthetic insights, market research data, and expert advisory services that allow organizations to accelerate strategic decision-making and attract and retain customers. Qualtrics Edge gives organizations unprecedented visibility into business trends, customer needs, and strategic opportunities through access to millions of trusted consumer insights, market trends, and industry benchmarks - all delivered in a fraction of the time and cost of traditional programs.

New capabilities across Adobe GenStudio, Adobe’s end-to-end content supply chain solution, empower marketing teams to scale personalized, on-brand content efficiently, including AI agents for workflow optimization and content production. Adobe GenStudio Foundation will deliver a unified interface that integrates data from Adobe's content supply chain applications, providing visibility and actionable insights into campaign plans, projects, assets and insights.

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--( BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced that the strong desire for personalized, AI-powered self-service engagement options and channels is driving increased customer interactions across 8x8 CPaaS APIs. As a result, 8x8 CPaaS API customer interactions increased more than 43% year-over-year as of the fiscal year 2025 third quarter ended December 31, 2024. “Customers today expect to be able to interact with their brands of choice across their channel of choice – whether that’s voice, messaging, or video.

Adobe unveiled major innovations that define Customer Journey Orchestration in the era of AI, powered by the Adobe AI Platform, which unites AI agents and models across Adobe. Adobe introduced Adobe Experience Platform Agent Orchestrator, which helps businesses manage AI agents across Adobe and third-party ecosystems—rooted in a deep, semantic understanding of enterprise data, content and customer journeys.

Connect offers an easy way to link surveys and forms with apps like Excel, Google Sheets, Microsoft Teams, and Slack to automate and scale notifications, export responses in real time, and more SAN MATEO, Calif., March 18, 2025 – SurveyMonkey, the world’s most popular platform for surveys and forms, announced Connect, a new library of no-code quick actions to connect survey data with popular business apps. With Connect, users can let their data flow right to their favorite business apps to get even more power from SurveyMonkey even without investing in a separate integration.

Fullstory’s enterprise accounts continue to be fastest-growing customer segment, with double-digit growth for 14 consecutive quarters ATLANTA, March 18, 2025 (GLOBE NEWSWIRE) -- Fullstory, a leading behavioral data company, today announced several milestones the company reached in the second half of its fiscal year, including customer growth in key market segments, co-developed partner solutions, and certification for responsible AI. Following a strong first half, Fullstory’s momentum carried through the remainder of its year, and the company continues to see an increasing appetite for digital behavioral data.

LOS ALTOS, Calif., March 18, 2025 /PRNewswire/ -- Kubit, a leading customer journey analytics platform, has announced the launch of Kubit Lumos, an AI-powered analytics engine designed to revolutionize how enterprises extract value from their existing data warehouse. Kubit Lumos leverages AI, natural language processing (NLP), and machine learning to streamline analytics reporting, optimize workflows, and ensure data quality—equipping product and data teams with in-depth, actionable insights to optimize product performance and the customer experience. "Kubit Lumos is a game-changer for organizations looking to bridge the gap between complex data and decision-making," said Alex Li, CEO of Kubit. "By embedding AI-powered analytics directly into our flexible and transparent platform, we're helping teams make smarter, faster, and more confident business decisions—without the burden of data silos, rigid data models or expensive engineering resources." Core Functionality of Kubit Lumos: Data Insights: Highlight key trends and insights from reports with AI-generated summaries, delivering meaningful context and helping you spot details at a glance.

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm -- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently. Today during Enterprise Connect we introduced Teams Phone extensibility for Microsoft Dynamics 365 Contact Center aimed at helping customers benefit from and extend their existing telephony investment with Teams Phone into the contact center.