The Wire (Page 33)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
SurveyMonkey Releases New Market Research Capabilities to Provide More Flexibility and Customization
Jan 28, 2025
New features give marketers and business leaders more control over audience targeting, scheduling, and data analysis SAN MATEO, Calif.--( BUSINESS WIRE)-- SurveyMonkey, the world’s most popular platform for surveys and forms, announced a series of updates to its market research solutions designed to help organizations of all sizes conduct more advanced research faster. Whether startups are refining a product concept, global enterprises are seeking to understand customer preferences in different markets, or marketers want to run great recurring studies, these updates provide much-needed flexibility and customization.
Press Release
Customer Experience
Newgen Recognized in IDC MarketScape Reports: Leader for Intelligent CCM and Automated Document Generation CCM
Jan 28, 2025
January 28, 2025: Newgen Software, a global provider of AI-enabled digital transformation platform, has been recognized as a ‘Leader’ in two IDC MarketScape reports – IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (doc #US51359124, December 2024) and IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024 Vendor Assessment (doc #US52111324, December 2024). Newgen’s product is the NewgenONE OmniOMS platform, also known as customer communications management (CCM).
Press Release
Customer Experience
SugarCRM Appoints Industry Veteran Bob Stutz to Board of Directors
Jan 28, 2025
he Seasoned Executive Has 30 Years of Experience in Enterprise Software, Specializing in Customer Relationship Management (CRM) Platforms SAN FRANCISCO--( BUSINESS WIRE)-- SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced the appointment of Bob Stutz to its board of directors, effective immediately. Stutz is a seasoned executive and board member with 30 years’ experience in the enterprise software industry, and a proven track record of driving innovation, growth, and development of advanced customer relationship management (CRM) solutions across diverse industries.
Press Release
Digital Marketing
MarkeTeam.ai Raises $3 Million in Seed Funding to Accelerate Transition to AI-Native Autonomous Agents
Jan 27, 2025
Led by Ocean Azul Partners and marketing & advertising industry executives to redefine how AI agents and human marketers collaborate January 27, 2024 -- MarkeTeam.ai, (“MarkeTeam”) developer of advanced artificial intelligence technology for the marketing industry, today announced the completion of a $3 million seed funding round. Having recently launched its next-generation autonomous marketing agents, the company already operates a team of virtual experts across core marketing disciplines, including brand marketing, strategic planning, paid media, social media management, content marketing, and SEO.
Press Release
Digital Marketing
Act-On Software to be Acquired by Banzai to Deliver AI-driven Marketing Portfolio to Enterprise Customers
Jan 23, 2025
Banzai Adds Enterprise Marketing Automation Platform, the cornerstone of AI-driven B2B marketing, to Growing Product Family PORTLAND, ORE, Jan. 23, 2025 (GLOBE NEWSWIRE) -- Act-On Software Inc., an enterprise marketing automation platform (MAP) provider, today announced that they have signed a definitive agreement to be acquired by Banzai International, Inc. (NASDAQ: BNZI), a leading marketing technology company that provides essential marketing and sales solutions. Act-On Software is the easiest-to-use and most intelligent marketing automation platform, powered by AI and supported by an open data architecture.
Press Release
Contact Center
Cinareo Raises $1M to Revolutionize Capacity Planning in Contact Centers
Jan 23, 2025
TORONTO, Jan. 23, 2025 /PRNewswire/ - Cinareo Solutions Inc., a Toronto-based data analytics company, has secured $1 million in pre-seed funding to address capacity planning challenges in the contact center industry. The round was led by BDC's Seed Venture Fund, with participation from Accelia Capital and angel investor Robert Treumann.
Press Release
Digital Marketing
Mobly Secures $4.3M Seed Funding to Revolutionize Event Marketing Technology
Jan 23, 2025
Funding round led by Jump Capital with strong participation from Eniac Ventures, Peterson Ventures, and existing investors. LEHI, Utah, Jan. 23, 2025 /PRNewswire/ -- Mobly, Inc., an emerging leader in event marketing technology, announced today the successful closing of its $4.3 million seed round.
Press Release
Digital Marketing
Linq Unveils A.I. Agent For Live Events
Jan 23, 2025
LAS VEGAS, Jan. 23, 2025 /PRNewswire/ -- Linq, the world's leading mobile CRM and lead capture platform, unveiled its Universal Badge Scanner at CES 2025. The feature, which comes standard with the paid version of Linq's app, uses a mobile phone to pass photos of event badges to an AI Agent built specifically for live events.
Press Release
Customer Experience
Cavallo Unveils New Customer Analytics Capabilities in Its Order Intelligence Platform
Jan 23, 2025
By deeply understanding customer purchase behavior, Cavallo helps distributors uncover new revenue opportunities and preemptively address profit-reducing issues like churn GRAND RAPIDS, Mich., Jan. 23, 2025 /PRNewswire/ -- Cavallo, the leader in AI-powered Order Intelligence solutions, today announced its new purpose-built analytics capabilities that help distributors and manufacturers gain deeper insights into customer behavior based on order trends. The latest innovation from Cavallo adds first-to-market features tailored to quickly increase profitability, drive higher customer satisfaction, and, most importantly, improve retention rates.
Press Release
Digital Experience
Liferay Customers Can Now Offer PayPal at Checkout
Jan 23, 2025
New payment methods enable more seamless and secure experiences for businesses of all sizes. Los Angeles, California (January 23, 2025) – Liferay, Inc. has added PayPal’s suite of payment methods to help elevate businesses online commerce experiences, providing more personalized, secure and streamlined purchasing options.