The Wire (Page 34)

Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024 HOBOKEN, N.J.--( BUSINESS WIRE)-- NICE (Nasdaq: NICE) today revealed a surge in the number of customer service interactions leveraging AI and automation. In 2024 alone, NICE managed the equivalent of 123,560 years of knowledge consumption as businesses revolutionize the way they leverage their data with AI to drive proactive and predictive customer service.

This feature empowers businesses to automatically enforce data standards, ensuring high-quality, reliable behavioral event data for their downstream tools. DENVER, Feb. 27, 2025 /PRNewswire/ -- MetaRouter, an enterprise-grade customer data collection and integration solution, today announced the launch of its Schema Enforcement layer.

Now, Microsoft Teams users leveraging Intermedia Unite ® and Intermedia Contact Center - and soon, M365 Email - can easily and securely archive all communications from these applications in one place, simplifying compliance, enhancing security, and unlocking AI-driven insights. SUNNYVALE, Calif., Feb. 27, 2025 /PRNewswire/ -- Intermedia Cloud Communications, a global leader in AI-powered communications, collaboration, and customer engagement solutions, has expanded Intermedia Archiving to support Microsoft Teams users that leverage Intermedia Unite ® Unified Communications (UC) and Intermedia Contact Center (CC) integrated within Microsoft Teams.

The combined solution Integrates EHR Compliant Patient Assist Technology with 8x8 Contact Center to Deliver Compliant and Personalized Patient Engagement CAMPBELL, Calif.--( BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced a partnership with SpinSci Technologies to deliver a patient care solution that integrates 8x8 Contact Center with leading Electronic Health Record (EHR) systems such as EPIC, Oracle Cerner, AthenaHealth, and Meditech. The partnership enables improved patient engagement, streamlined healthcare workflows, and secure, compliant data management.

New solution combines intelligent content and real-time first-party customer data powering the future of marketing and digital experiences AUSTIN, TEXAS, Feb. 26, 2025 (GLOBE NEWSWIRE) -- Contentstack, the category disruptor in digital experiences, today announced the launch of Contentstack EDGE — the world’s first adaptive digital experience platform built for the AI era. The next-generation digital experience platform (DXP) unifies the company’s headless CMS, recently acquired real-time customer data platform, personalization, automation, AI, and front-end hosting capabilities.

Report shows that achieving mastery over data, leveraging AI, and structuring a global data office closes the gap between customer centricity and profitability SOUTHBOROUGH, Mass., Feb. 26, 2025 /PRNewswire/ -- Virtusa Corporation, a global leader in digital business strategy, digital engineering, and IT services, today announced a new study that highlights the critical role of customer data management in driving business growth. The findings show that despite accumulating substantial and increasing volumes of customer data, only 14 percent of U.S. companies across five industries report effective use of that data in marketing, sales, service, and product development.

With 300% YoY ARR growth, Regie.ai is launching RegieOne—an all-in-one AI platform that makes prospecting easier for reps, cuts costs for businesses and creates a better, more engaging experience for buyers SAN FRANCISCO, Feb. 26, 2025 /PRNewswire/ -- Regie.ai, the platform transforming sales prospecting in the age of AI has raised a $30 million Series B co-led by Scale Venture Partners and Foundation Capital, with participation from Khosla Ventures, StepStone Group, TriplePoint Capital, and South Park Commons. With 300% YoY ARR growth, Regie.ai makes sales engagement more efficient for B2B enterprise sales teams.

The world’s largest tech-powered creative group brings MACH Alliance members expertise in how to navigate a complex digital landscape at tremendous scale NEW YORK--( BUSINESS WIRE)-- MACH Alliance, a not-for-profit industry body dedicated to advocating for open, best-of-breed technology ecosystems, today announced that Accenture Song has signed on to be a member of the MACH Alliance, joining an exclusive group of MACH system integrators that share a sizable global influence. Accenture Song, the $19 billion marketing and creative services group of consulting giant Accenture, is committed to growing awareness of the MACH approach to composable commerce and how MACH can help businesses innovate.

No-Code AI Agents Provide Scalable, 24–7 Support Across Multiple Channels SAN FRANCISCO, Feb. 25, 2025 /PRNewswire/ -- Jotform, a leading online form builder and automation platform, is revolutionizing customer service with its launch of Jotform AI Agents. Jotform's AI-powered virtual agents automate workflows and enable organizations of all sizes to improve user engagement and efficiently scale their customer service across multiple channels.

New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations SAN JOSE, Calif., Feb. 25, 2025 /PRNewswire/ -- SupportLogic, the world's first AI-native support experience (SX) platform, today announced the launch of SupportLogic Cognitive AI Cloud, an AI platform designed specifically to power enterprise-class AI agents that automate and transform customer support operations. Built to solve the complex technical challenges in enterprise support — including data silos, signal loss, and context loss — Cognitive AI Cloud enables hyper-personalized, context-aware AI agents that seamlessly integrate into existing workflows.