The Wire (Page 36)

January 15, 2025 -- PXP, the expert in global payment services, today shares the findings from exclusive new research conducted in collaboration with polling firm Censuswide, revealing the payment preferences, priorities and frustrations of more than 4,000 consumers across the UK and US. The research uncovers compelling trends in how people choose to pay and what drives their decisions: Debit card is the preferred method of payment for all in-person transactions, with the exception of cruises, where credit cards prevail.

The certification validates the company's commitment to the development of responsible, human-in-the-loop AI PALO ALTO, Calif., Jan. 14, 2025 /PRNewswire/ -- Cresta, the leading contact center AI platform for human and virtual agents, today announced it is the first contact center AI provider to secure the ISO/IEC 42001 certification – an international standard designed to provide organizations with specific guidelines when developing, implementing, and maintaining Artificial Intelligence Management Systems (AIMS). As a provider of cutting-edge innovation in generative AI technology, Cresta remains committed to the development of AI in a responsible, ethical, and transparent manner.

Experience visionary and The Bear co-producer Will Guidara to share his story of how ‘Unreasonable Hospitality’ can transform experiences across industries PLEASANTON, Calif.--( BUSINESS WIRE)-- Medallia, Inc., the global leader in customer and employee experience, today announced several significant updates for Experience ’25. Will Guidara, the New York Times bestselling author, world-renowned restaurateur, and co-producer of Emmy Award-winning series The Bear, will headline the industry-leading global event returning to Wynn Las Vegas from March 24-26, 2025.

The MACH Alliance’s 2025 Global Annual Research reveals that 87% of organizations have widely implemented MACH technologies; 9 in 10 report meeting or exceeding ROI NEW YORK--( BUSINESS WIRE)-- MACH Alliance, a not-for-profit industry body dedicated to advocating for open, best-of-breed technology ecosystems, today announced the results of its fifth annual global survey of IT decision makers, demonstrating overwhelming support that the MACH and composable technology approach continues to gain adoption and generate a strong return on investment. The 2025 Global Annual Research report found that 9 in 10 organizations that have implemented some MACH technology say it has met or exceeded ROI expectations, representing a 7% increase from last year’s findings.

The Agile Brand Revisited by best-selling author Greg Kihlström re-examines what it means to be an agile brand in a continually evolving business environment January 14, 2025 | Arlington, VA | With increased competition, rapid change, and new technologies continually on the rise, brands must evolve to stay relevant, resilient, and successful. The Agile Brand Revisited: Principles for the continuously improving, customer-focused enterprise by best-selling author Greg Kihlström provides a comprehensive guide to understanding and implementing agility within your organization.

HCLTech expands capabilities in AI-driven contact center transformation NEW YORK & NOIDA, India--( BUSINESS WIRE)-- HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact center solutions. HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer service representatives and drives efficiency.

BOULDER, Colo., Jan. 13, 2025 /PRNewswire-PRWeb/ -- Integrate, a leading B2B marketing lead management platform, today announced the appointment of Mehul Nagrani as CEO. This leadership change marks a new chapter for Integrate as the company embarks on a transformative phase of growth, innovation, and market expansion.

Merger creating global leader in digital transformation services hits one year mark CHICAGO, Jan. 13, 2025 /PRNewswire/ -- Bounteous x Accolite today announced that it will unify under the Bounteous brand name globally, following a year of strong market and client reception to the combined company offering and successfully integrating the companies' go-to market and operating models. The updated brand name reflects the advantageous combination of Bounteous, a digital innovation partner of the world's most ambitious brands, and Accolite, a leading digital engineering, cloud, data & AI services provider.

Grégory Becue, Chief Growth Officer -- Oslo, January 13, 2025 -- Ibexa, a leading European provider of Digital Experience Platforms (DXP), is excited to announce a strategic merger with Raptor, a cutting-edge provider of Customer Data Platform (CDP), Recommendation and Personalization solutions. This merger follows the recent integration of Quable PIM and marks another significant milestone in Ibexa’s strategy to deliver a unified, composable solution for organizations seeking go-to-market acceleration and seamless digital transformation.

Sneaker, footwear and apparel retailer celebrates ‘fantastic adoption’ of mobile-first POS application NEW YORK — Jan. 13, 2025 — Aptos, a leader in unified commerce solutions, announced today that WSS has deployed Aptos ONE POS, a microservices-based application that delivers new levels of speed, efficiency and innovation to WSS’ store operations and customer engagement strategies. Dozens of WSS stores went live on Aptos ONE POS immediately prior to the holiday shopping period, with the remainder set to adopt the solution in early 2025.