The Wire (Page 39)

More than half (53%) cite website search difficulties as their biggest self-service frustration, underscoring the need for unified AI-search solutions MONTREAL, LONDON and NEW YORK, April 8, 2025 /PRNewswire/ - Coveo (TSX: CVO), the market leader in AI-Relevance — delivering AI-search, generative, and business-aware relevance at every point-of-experience — today announced its fifth annual CX Relevance Report, "Customer Effort Is at an All-Time High – Is Search The Key?" The report provides a comprehensive view of today's customer service journey — including customer behaviors, expectations, and areas of frustration. Coveo, in partnership with Arlington Research, surveyed 4,000 U.S. and U.K. customers to explore the critical trends shaping the customer experience landscape, including the rising cost of effort, the generative AI paradox, and the strategic importance of search.

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering digital customer experience brought to you by Simpler Media Group (SMG), today announced the 2025 Customer Experience Leader of the Year and the full list of CMSWire IMPACT Award recipients across 5 categories.

GREENVILLE, S.C., April 5, 2025 /PRNewswire/ -- In a breakthrough development for businesses seeking automation solutions, CONVO GPT launches its groundbreaking AI platform featuring "Sara," an advanced artificial intelligence sales and recruiting Employee that works around the clock, revolutionizing how companies generate leads, close deals, and attract top talent. This is much greater than a Chatbot, this revolutionizes the Ai Automated Employee Landscape.

Intelligent decision system and hyperrealistic voices deliver unprecedented reliability for voice AI SAN FRANCISCO, April 3, 2025 /PRNewswire/ -- Phonic, the first end-to-end speech-to-speech platform for building lifelike, reliable conversational voice agents, announced a $4M funding raise from leading investors including Lux Capital and visionary leaders in the AI space including the founders of Replit (Amjad Masad), Hugging Face (Clem Delangue), Applied Intuition (Qasar Younis), and Modal (Erik Bernhardsson). Voice AI promises to fundamentally transform customer interactions, but reliability issues have held it back.

Logik.ai’s technology will accelerate ServiceNow’s CRM footprint and momentum in Sales and Order Management SANTA CLARA, Calif.--( BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced it signed a definitive agreement to acquire Logik.ai, an industry leader with a modern, AI-powered, and composable Configure, Price, Quote (CPQ) solution. Logik.ai’s best-in-class capabilities for sales and commerce will expand ServiceNow’s growing CRM footprint and empower sales organizations to close deals faster, boost productivity levels, and achieve greater efficiency.

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--( BUSINESS WIRE)-- TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company deploying exceptional customer experiences, today announced a new strategic collaboration with Zendesk, a pioneer in agentic AI-powered service. The relationship reflects TELUS Digital’s broader strategy of offering its clients a transformational fusion of people and technology, centered on the outcomes and use cases that matter most to enterprise and mid-market clients, such as voice, chat, messaging, and AI-powered support.

April 2, 2025 – McLean, VA — Digital experiences are no longer just about functionality; they are about impact. Since 1999, companies have turned to Whereoware to establish and elevate their digital experiences in ways that drive meaningful improvements to their business.

he agentic AI assistant transforms missed calls into revenue, helping marketers capture, convert and scale leads effortlessly. ATLANTA--( BUSINESS WIRE)-- CallRail, the lead engagement platform, today announced the launch of Voice Assist, an AI assistant powered by the latest generative AI capabilities designed to ensure businesses never miss a lead.

Fullstory’s behavioral data now available anywhere in the enterprise ecosystem ATLANTA, April 02, 2025 (GLOBE NEWSWIRE) -- Fullstory, a leading behavioral data company, today announced the launch of its suite of cutting-edge solutions designed to help businesses surface deep customer and employee insights, drive decisions, boost performance, and optimize digital experiences at scale. As digital interactions grow more complex, businesses often struggle to extract meaningful insights from vast behavioral datasets.

Uncomplicated service software, flexible engagement models, and a new services delivery program help Freshworks partners accelerate time to value SAN MATEO, Calif., April 02, 2025 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ: FRSH) today announced the launch of its new global partner program for resellers and service delivery partners. Designed to be as easy to adopt and scale as Freshworks’ products, the program enables partners to deliver more customer value and rapid impact from the front lines to the bottom line. "Our new program makes it easier than ever for partners to do business with Freshworks and grow new revenue streams.