The Wire (Page 43)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Experience
Bounteous x Accolite to Rebrand as Bounteous
Jan 13, 2025
Merger creating global leader in digital transformation services hits one year mark CHICAGO, Jan. 13, 2025 /PRNewswire/ -- Bounteous x Accolite today announced that it will unify under the Bounteous brand name globally, following a year of strong market and client reception to the combined company offering and successfully integrating the companies' go-to market and operating models. The updated brand name reflects the advantageous combination of Bounteous, a digital innovation partner of the world's most ambitious brands, and Accolite, a leading digital engineering, cloud, data & AI services provider.
Press Release
Digital Experience
Ibexa and Raptor Announce Strategic Merger to Strengthen Position as Global Leaders in Digital Experience
Jan 13, 2025
Grégory Becue, Chief Growth Officer -- Oslo, January 13, 2025 -- Ibexa, a leading European provider of Digital Experience Platforms (DXP), is excited to announce a strategic merger with Raptor, a cutting-edge provider of Customer Data Platform (CDP), Recommendation and Personalization solutions. This merger follows the recent integration of Quable PIM and marks another significant milestone in Ibexa’s strategy to deliver a unified, composable solution for organizations seeking go-to-market acceleration and seamless digital transformation.
Press Release
Customer Experience
PXP Launches the Next-Generation Technology
Jan 13, 2025
January 13, 2025 -- PXP, a leading omnichannel global payment platform and innovative industry disruptor, is announcing the launch of its industry-redefining technology platform, PXP Unity. Marking a shift in payments, PXP offers a single integration into a commerce ecosystem that makes business simpler, better and more connected.
Press Release
Customer Experience
With Aptos ONE Modern POS, WSS Brings Fresh Energy to Associate and Customer Experiences
Jan 13, 2025
Sneaker, footwear and apparel retailer celebrates ‘fantastic adoption’ of mobile-first POS application NEW YORK — Jan. 13, 2025 — Aptos, a leader in unified commerce solutions, announced today that WSS has deployed Aptos ONE POS, a microservices-based application that delivers new levels of speed, efficiency and innovation to WSS’ store operations and customer engagement strategies. Dozens of WSS stores went live on Aptos ONE POS immediately prior to the holiday shopping period, with the remainder set to adopt the solution in early 2025.
Press Release
Customer Data Platforms
Treasure Data Launches CDP Trade-Up Program to Fast-Track Migrations From Any Customer Data Platform
Jan 12, 2025
Qualified companies can switch from their underwhelming CDP to Treasure Data without business disruption or additional CDP payments MOUNTAIN VIEW, Calif.--( BUSINESS WIRE)--Treasure Data today introduced its CDP Trade-Up program to help companies transition from their current customer data platform (CDP) implementation to Treasure Data CDP in as little as one month. The program includes incentives to ease the cost of switching to Treasure Data and a proven Migrator Toolkit to fast-track migrations. "We’ve helped over 50 companies break free from CDPs that overpromise and underdeliver, yet many still feel stuck – but not anymore,” said Kaz Ohta, CEO and co-founder of Treasure Data. “Our CDP Trade-Up program offers a fast, frictionless way for companies to migrate to the last CDP they will ever need.
Press Release
Ecommerce
Aptos ONE Acceleration: AI Insights, Clienteling, Store Fulfillment and More Coming to the Platform in 2025
Jan 12, 2025
Software firm commits to its largest R&D spend in company history to fund new capabilities, faster release cycles and unified data model NEW YORK — Jan. 12, 2025 — Aptos, a leader in unified commerce solutions, announced today that big changes — and even bigger investment — are coming to its Aptos ONE platform in 2025. According to Aptos CEO Pete Sinisgalli, the software firm has committed to its largest R&D spend in company history in 2025.
Press Release
Customer Experience
Salesforce Unveils Agentforce for Retail to Boost Productivity With Digital Labor and Retail Cloud
Jan 10, 2025
Agentforce digital labor platform includes new pre-built Agentforce skills for retailers that assist with tasks across order management, guided shopping, appointment scheduling, and loyalty programs Retail Cloud includes a cloud-based POS, clienteling, endless aisle, omnichannel fulfillment, and more to deliver personalized shopping experiences across physical and digital touchpoints SharkNinja and Saks are using Salesforce to help boost employee and associate productivity and deliver more impactful shopper interactions SAN FRANCISCO--( BUSINESS WIRE)--Salesforce (NYSE: CRM), the world’s #1 AI CRM, today unveiled two AI-powered innovations for retailers: Agentforce for Retail and Retail Cloud with Modern POS, helping store associates, customer service representatives, and digital merchants boost productivity and sales, while delivering more personalized shopping experiences. Agentforce for Retail includes a new library of pre-built agent skills, making it easier for retailers to build AI agents that automate time-consuming tasks, such as order management and appointment scheduling, and deploy rapid shopper personalization at scale.
Press Release
Ecommerce
Retail Public Cloud ERP and AI Shopping Assistant Headline SAP Innovations at NRF 2025
Jan 09, 2025
SAP also debuts solutions to address loyalty gap as new survey results show 80% of U.S. consumers feel undervalued by brands NEW YORK — SAP SE (NYSE: SAP) announced a slate of new solutions and capabilities catering to the retail industry at Retail’s Big Show, the flagship industry event hosted by the National Retail Federation. SAP’s top news is the general availability of the SAP S/4HANA Cloud Public Edition, retail, fashion, and vertical business solution.
Press Release
Customer Experience
Everseen Partners With Google Cloud to Transform Physical Retail Store Operations With Vision AI
Jan 09, 2025
By partnering with Google Cloud, Everseen continues to scale its vision AI platform to help retailers reduce shrink, streamline operations and enhance customer experiences SUNNYVALE, Calif., Jan. 9, 2025 /PRNewswire/ -- Ahead of NRF 2025, the retail industry's largest event, Everseen today announced it is partnering with Google Cloud to help retailers transform physical store operations. By using Everseen's Vision AI platform with Google Distributed Cloud and the Vertex AI Platform, retailers can now process vast amounts of visual data directly in stores, providing instant alerts and real-time insights.
Press Release
Digital Asset Management
Cloudinary Named a Visionary in 2024 Gartner® Magic Quadrant™ for Digital Asset Management Platforms
Jan 08, 2025
Cloudinary’s Intelligent, Composable DAM Leverages AI to Empower Technical and Business Teams, Accelerate Launch Cycles and Greatly Reduce Asset Related Costs SAN JOSE, Calif. -- January 08, 2025 --( BUSINESS WIRE)-- Cloudinary, the image and video platform that powers many of the world’s top brands, has been named a Visionary in the 2024 Gartner® Magic Quadrant™ for Digital Asset Management Platforms. We believe this recognition underscores our dedication to innovation, forward-thinking strategies and understanding of where the industry is heading.