The Wire (Page 44)

Work Genie transforms customer onboarding, adoption, and retention while driving employee enablement, development, and reskilling. Early beta registrants include Fortune 100 and 500 companies across industries, representing a combined market cap of over $2 trillion and employing more than 1 million individuals.

Twilio Segment’s Linked Audiences Beta now available for Amazon Redshift Twilio Segment and AWS customers gain expanded capabilities to drive smarter, more personalized customer interactions and stronger business outcomes LAS VEGAS--( BUSINESS WIRE)-- Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced at AWS re:Invent 2024 the public beta availability of Linked Audiences in Twilio Segment for Amazon Redshift. The integration makes it easier for Twilio Segment and AWS customers to build audiences, enrich their customer profiles, and grow personalization at scale. “With Linked Audiences, Amazon Redshift users can now create dynamic, context rich audiences that will drive effective personalized marketing campaigns that can increase engagement,” said Thomas Wyatt, President of Twilio Segment. “This builds on our existing Segment and AWS product integrations and enables data teams the ability to link Segment unified profiles to critical business entity data that lives in the Redshift warehouse.

SANTA BARBARA, Calif., Nov. 22, 2024 — LogicMonitor, a leading SaaS-based hybrid observability platform powered by artificial intelligence (AI), today announced a transformative $800 million investment of new equity and strategic financing from a consortium of investors including PSG, Golub Capital and others. Vista Equity Partners will remain the controlling shareholder in LogicMonitor, which the transaction values at approximately $2.4 billion, including debt.

Nashville, TN. November 21, 2024 — JumpCrew, a leader in Growth-as-a-Service (GaaS) for companies like Airbnb, Zillow, and Experian, has appointed Shawn Stacy as Chief Operating Officer (COO).

Chris Yates, Vice President, Product Management -- November 21, 2024 -- Websites are at the heart of marketing, commerce, and engagement. Whether you’re part of a multinational corporation, a university, or a small business, your websites are the backbone connecting people to your organization.

Gong Collective represents a singular, enterprise-grade network of technology and services partners to support revenue AI SAN FRANCISCO and DANA POINT, Calif., Nov. 21, 2024 /PRNewswire/ -- Gong, the revenue AI company, announced today at Gong Collective Connect, part of Celebrate 2024, that its partner ecosystem, the largest and most comprehensive for revenue teams, is now comprised of more than 250 integration and services partners. Further, by bringing together its entire ecosystem of partners under the Gong Collective brand, Gong is enhancing its network with additional go-to-market opportunities.

New platform innovations contextualize customer interaction data to provide advanced automation and insights and increased standardization SAN FRANCISCO and DANA POINT, Calif., Nov. 21, 2024 /PRNewswire/ -- Gong, the revenue AI company, today announced new platform capabilities that provide revenue teams with new levels of automation, deep, actionable customer insights, and standardized knowledge sharing across the entire organization. The announcement was made at Celebrate 2024, Gong's flagship customer event.

Overall, sales appears to be returning to growth, with a 19 percent growth rate across all organizations surveyed Revenue teams using AI plan to hire more aggressively than those who don't, dispelling fears that AI will replace salespeople SAN FRANCISCO and DANA POINT, Calif., Nov. 21, 2024 /PRNewswire/ -- Gong, the revenue AI company, shared the results of its inaugural annual report, The State of Revenue Growth 2025, which shows that revenue organizations are returning to growth after years of decline. In particular, organizations that already use AI are experiencing more of a rebound, with 29 percent higher revenue growth compared to their peers who have not yet begun implementing AI.

Expected long hold times, abandoned calls and poor experiences plague the outdated processes of customer service SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX Center provider, released survey results indicating a critical gap in current customer experience offerings, underscoring the need for businesses to reinvent their approach when it comes to connecting with their customers. According to the report, 71% of consumers find customer service interactions as stressful or more stressful than their original problem.

Responding to the rapid rate of MACH adoption, the Alliance’s eLearning program rideMACH grows to equip companies with the essential skills needed to execute digital transformations NEW YORK--( BUSINESS WIRE)-- MACH Alliance, a not-for-profit industry body dedicated to advocating for open, best-of-breed technology ecosystems, today announced the expansion of its thriving education program, rideMACH, which has nearly tripled its enrollment in half a year. The eLearning program is introducing a new expansion course and upcoming credentials, and it is broadening support by appointing Dylan Valade, senior director of digital marketing at Abbott, to be the new Head of the MACH Alliance Education Council, which oversees the curriculum.