The Wire (Page 46)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Creatio Partners With Salesroom to Transform Sales Performance with AI and No-Code Automation
Dec 19, 2024
Empower sales teams with Salesroom’s real-time AI coaching and Creatio’s AI-native no-code CRM to streamline workflows, boost engagement, and drive results BOSTON, MA, UNITED STATES, December 19, 2024 / EINPresswire.com / -- Creatio, a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom, today announced its partnership with Salesroom, the only AI-powered virtual sales platform purpose-bult for Revenue teams, transforming how mid-market and Enterprise sales professionals win deals. This partnership combines Salesroom's advanced real-time sales coaching and AI-powered meeting insights with Creatio's leading no-code CRM platform, creating a seamless solution for enhanced sales performance and customer relationship management.
Press Release
Customer Experience
Announcing fabric AI Order Cloud, the First AI-Powered Order Management System for the Entire Order Journey
Dec 18, 2024
From demand to fulfillment, elevate the customer experience across every touch point, on all channels, to win in the age of unified commerce SAN FRANCISCO, Dec. 18, 2024 (GLOBE NEWSWIRE) -- fabric, the creators of the next-generation order orchestration solution, today announced a reimagined order management system (OMS) enhanced by the transformative power of artificial intelligence (AI), including a new AI agent. fabric AI Order Cloud provides retailers with a centralized system for managing their orders, inventory, and fulfillment across multiple channels. Now infused with AI, fabric’s OMS delivers real-time data analysis, trend detection, and intelligent recommendations, ensuring seamless operations and a comprehensive view of the entire customer journey.
Press Release
Digital Workplace
AI Leader Grammarly to Acquire Coda, Bring on New CEO
Dec 17, 2024
Acquisition Extends Grammarly Beyond AI Assistant to Become an AI Productivity Platform for Apps and Agents SAN FRANCISCO--( BUSINESS WIRE)-- Grammarly, the trusted AI assistant, today announced its intent to acquire productivity platform Coda, with Coda’s CEO and Co-Founder Shishir Mehrotra set to become the new CEO of Grammarly. The addition of Coda’s flexible and powerful AI tools and surfaces aims to transform Grammarly into an AI productivity platform for apps and agents where customers can unlock access to company knowledge, generative AI chat, a productivity suite, and capable, trusted AI agents to work smarter and faster. “For the past 15 years, Grammarly has been building an AI super highway with the capacity and expertise to do so much more than writing assistance for our customers,” said Alex Shevchenko, Grammarly co-founder. “The acquisition of Coda is a big step toward achieving our vision of a world where humans and AI work together everywhere work happens.
Press Release
AI Technology
Databricks is Raising $10B Series J Investment at $62B Valuation
Dec 17, 2024
Funding led by new investor Thrive Capital Company expects to cross $3B in revenue run rate and achieve positive free cash flow in fourth quarter SAN FRANCISCO, Dec. 17, 2024 /PRNewswire/ -- Databricks, the Data and AI company, today announced its Series J funding. The company is raising $10 billion of expected non-dilutive financing and has completed $8.6 billion to date.
Press Release
Digital Experience
Ibexa and Quable: The Alliance of Two Market Leaders in Digital Experience
Dec 17, 2024
Ibexa and Quable, leaders in the field of DXP (Digital Experience Platform) and PIM (Product Information Management), have announced their merger. Sharing a common vision of Digital Experience, the two companies are seeking to accelerate their respective development plans while offering their clients the benefits of a unified and composable platform to simplify the management of all their digital experiences.
Press Release
Digital Marketing
Pipeline360 Names Elizabeth D'Arcy-Potts Commercial Managing Director of Rest of World
Dec 17, 2024
Experienced Sales & Revenue Leader to Lead Growth in EMEA and APJ Regions LONDON, Dec. 16, 2024 /PRNewswire-PRWeb/ -- Pipeline360 today announced the promotion of Elizabeth D'Arcy-Potts to Managing Director – Commercial, Europe, the Middle East and Africa (EMEA), and Asia Pacific and Japan (APJ). D'Arcy-Potts most recently served as VP of Sales, EMEA at Pipeline360, where she led consistent double-digital revenue growth across the region. In her new role, D'Arcy-Potts will lead critical growth initiatives to elevate and expand Pipeline360's presence in EMEA and APJ. "Elizabeth's visionary leadership and steadfast dedication to Pipeline360 have been pivotal to shaping our global strategy," said Tom Click, Chief Revenue Officer at Pipeline360. "Her strategic acumen has already established a solid foundation for substantial growth across EMEA and APJ, and I am eager to see the remarkable achievements that lie ahead under her guidance." D'Arcy-Potts brings two decades of global sales and revenue leadership.
Press Release
Digital Experience
AppDirect Acquires IT Asset Management Platform Firstbase
Dec 17, 2024
The strategic acquisition enables Firstbase to become part of a distinctive suite of IT solutions provided to businesses through AppDirect technology advisors SAN FRANCISCO--( BUSINESS WIRE)-- AppDirect, the world's leading B2B commerce platform, today announced it has acquired Firstbase, an IT asset management platform that supports customers globally to procure and manage the equipment deployed within their organizations. Through this acquisition, Firstbase's platform functionality will integrate into AppDirect's platform, providing AppDirect’s advisor community with a single destination for their end customers to manage their telecom, software and IT assets.
Press Release
Digital Marketing
AdSkate Addresses Ad Fatigue Wwith New AI Attention Score
Dec 17, 2024
AdSkate's "Attention Score" AdSkate aims to streamline digital advertising through AI-powered creative optimization. Our goal is to demonstrate that creative quality is a critical factor in campaign success” — Shreyas Venugopalan NEW YORK CITY, NY, UNITED STATES, December 17, 2024 / EINPresswire.com / -- AdSkate, an ad tech company based out of Pittsburgh, has introduced its AI-powered "Attention Score", a new tool designed to help brands enhance advertising campaigns and tackle the growing challenge of ad fatigue.
Press Release
Customer Experience
360 Broadband and GOCare Collaborate to Deliver Exceptional Digital Customer Experiences
Dec 17, 2024
Integration with Calix and Sonar Software streamlines operations and enables context-rich engagement for subscribers ALPHARETTA, Ga., Dec. 17, 2024 /PRNewswire/ -- GOCare, a leading SaaS provider of digital experience software, announced today that 360 Broadband is upleveling its CX management with GOCare's solution. 360 Broadband is focused on delivering an exceptional customer experience over an advanced network to its growing subscriber base in Oklahoma and Texas. The GOCare solution was selected by 360 Broadband to optimize digital customer engagement with proactive notifications, enhanced self-help options, a unified interface for service staff, and real-time analytics and dashboards. "GOCare aligns with 360 Broadband's dedication to delivering exceptional customer experiences", commented Kris McElroy, CEO of 360 Broadband. "By seamlessly integrating digital communication channels with our technology platforms from Sonar and Calix, GOCare enables us to enhance the overall customer experience further while providing greater flexibility in how our customers engage with us." 360 Broadband is deploying the GOCare Digital Experience Platform (DXP)—with GOCare Messenger, Connect, Outage Management, and Pulse modules—to enhance its customer experience and expand customer engagement touchpoints.
Press Release
Employee Experience
QuestionPro Acquires SpatialChat, a Leading European Video Streaming & Collaboration Platform
Dec 17, 2024
Technology will complement QuestionPro’s existing Asynchronous Qualitative Research Platform and ultimately power virtual focus groups and panels SAN FRANCISCO, Dec. 17, 2024 (GLOBE NEWSWIRE) -- QuestionPro, a global leader in online survey and research services, has acquired SpatialChat, Europe’s trailblazer in video streaming and immersive virtual environments for meetings and collaboration. This strategic acquisition will add value to QuestionPro’s existing Qualitative Research and Customer Experience (CX) platforms while expanding SpatialChat’s footprint beyond Europe into the U.S. and global markets.